Brilliance Honda of Crystal Lake

We decided to go to Brilliance Honda to purchase our new CRV because we had purchased our Civic there a few years ago and were very pleased with the car and the dealership as a whole. Max Ring, our salesma CRV because we had purchased our Civic there a few years ago and were very pleased with the car and the dealership as a whole. Max Ring, our salesman, was exceptional in his presentation of Honda products and vehicle features. He was extremely friendly and convincing in his approach, but made one feel both comfortable and well informed. We would definitely recommend Brilliance Honda and would return there when looking to purchase another vehicle in the future. More

Darrell was easy to work with during my visit. I found him to be both honest and friendly. I would most highly recommend anyone to utilize Darrell for their purchase of any Honda vehicle. him to be both honest and friendly. I would most highly recommend anyone to utilize Darrell for their purchase of any Honda vehicle. More

I ordered my 2013 Honda Accord online from Brillance and dealt with Darrell Herbert. I asked him for an out the door price and he delivered exactly what I was willing to pay. He explained all the features a dealt with Darrell Herbert. I asked him for an out the door price and he delivered exactly what I was willing to pay. He explained all the features and set me up with Bluetooth and Pandora. I would recommend him and this dealership to my friends. More

This is the second vehicle I have purchased from Darrell Herbert and the third I have purchased from Crystal Lake/Brilliance Honda. I tried to purchase a Nissan Altima a few weeks ago at M’Lady Nissan. Th Herbert and the third I have purchased from Crystal Lake/Brilliance Honda. I tried to purchase a Nissan Altima a few weeks ago at M’Lady Nissan. The staff at M’Lady was extremely rude and pushy. My experience at Brilliance Honda was very pleasant. They gave me a good price and it was a hassle free experience. In the end I am happy the Altima did not work out because I believe the Accord is a better vehicle. In addition, Brilliance has an excellent service department. I have been using them for years for my CRV and Odyssey and they always do an excellent job. More

Darrell was amazing with his customer service, knowledge and assisting us in purchasing a new 2013 Pilot EX-L. After the sale was complete he was extremely thorough in making sure I was informed and comfort and assisting us in purchasing a new 2013 Pilot EX-L. After the sale was complete he was extremely thorough in making sure I was informed and comfortable with all the controls and options for my drive home. Thank you Darrell and Brilliance Honda for a wonderful experience! More

Darrell was extremely friendly and courteous. He had very good knowledge of the Accord we purchased and was able to give us a very good synopsis of the overall controls and features of the vehicle. good knowledge of the Accord we purchased and was able to give us a very good synopsis of the overall controls and features of the vehicle. More

Max was great, I understand that they have to try to sell you all the "extras," but when I went into the financial office, he tried to sell me the warranty. I said "no" about 3 times, but he kept trying. W you all the "extras," but when I went into the financial office, he tried to sell me the warranty. I said "no" about 3 times, but he kept trying. When he finally got that I wasn't budging, the room got "very cold," and I didn't appreciate that. Other than that, it was a good experience. Also, when my accessories came in, I made an appt to have them done/put on, I got a rental, quick and easy. Besides telling the Service Dept. what was being done when I made the appt., I typed up a list AND drew a diagram on that list of where the scratch was. But when I went to pick up my car, a scratch that needed to be buffed out was still there. I was aggravated, but the service guy immediately got someone to buff it out and I was out of there in 10 minutes, so all was fine. More

No Sales Pressure; Provided enough information about the car; Very quiet admosphere; Alllowed the customers to ask questions; Answers were always to the point ;Max was very professional; Overall pleasant e car; Very quiet admosphere; Alllowed the customers to ask questions; Answers were always to the point ;Max was very professional; Overall pleasant experience; More

Hi Last week my husband and I bought a 2012 Honda Civic from Brilliance Honda. Buying a car is my husband's most dreaded thing to do. We had a wonderful experience however at Brilliance Honda. We calle from Brilliance Honda. Buying a car is my husband's most dreaded thing to do. We had a wonderful experience however at Brilliance Honda. We called a head of time to make sure the car was in stock. I found it on the internet. Max had it ready and warmed up waiting for us. We were able to immediately take it for a ride. Max did not try to get us to look at a bunch of cars we didn't want. He did try to sale all the additional things like safe guarding and remote starter but he was not pushy about it. We had a trade in. We got a very reasonable amount for the trade in. The dealer assessed the car quickly. We didn't have to wait very long. It was hassle free. I was very impressed with how quick and painless it felt buying this car at Brilliance Honda. We were not pressured so I was able to take a few minutes and think clearly on weather I was sure I wanted this vehicle or if I wanted to keep looking. Many times when I have looked for cars, the sales person never stops talking and trying to sell. It makes it difficult for me to think. Besides having a wonderful experience with Max, I was impressed with how quickly we got through the financing paperwork. And the gentleman that helped us with that part of the process was very friendly and helpful. All in all it was a wonderful experience and We love our new car!! i wanted to also let you know in 2011 I was in an accident where another car hit and rolled my 2008 Honda Civic. The car landed upside down completely totaled but I was able to walk away from the accident. At that time there were very few Honda's new or used for sale. So we ended up with a 2008 Nissan Altima. I was so upset that I didn't have my Honda and longer. After less than 2 years, I had to trade in my Nissan and purchase another Honda. I will never buy anything but Honda again. I don't know if I would have walked away from that crash in any other car. I am a loyal customer for life. Thanks Honda!! Michelle Hasley More