Brinson Ford of Athens - Service Center

The Service department, especially Shaun Smith, he’s the Best !!! He takes excellent care of me!!! Best !!! He takes excellent care of me!!! More

I have purchased three vehicles from Bronson Ford and return to have my vehicles serviced there as well. Always satisfied. return to have my vehicles serviced there as well. Always satisfied. More

Corey in the service department is very serious and dedicated to customer service like working with her when I need something done plus the other's are very good also dedicated to customer service like working with her when I need something done plus the other's are very good also More

Got my vehicle in for service under difficult circumstance and did the repairs successfully. Was a hectic time for the service managers but treated me well and returned a repaired and shining cle circumstance and did the repairs successfully. Was a hectic time for the service managers but treated me well and returned a repaired and shining clean truck. More

Great service great people wonderful experience always can't say enough good things thank you can't say enough good things thank you More

Service on F-350 fast & couteous. Shaun is great to work with and follows up Shaun is great to work with and follows up More

Brought my F150 Raptor in week before my service appt to be sure any required parts would be available on the service date. Service was for oil change, drivers door noises (only when hot outside temps) and be sure any required parts would be available on the service date. Service was for oil change, drivers door noises (only when hot outside temps) and front driver fender flare reattachment (broken holding clips). Was told by service rep flare clips would be in stock items. When service was done one week later was told by service tech flare clips were not available and had to be ordered. Tech could not duplicate door noises. After service was completed I noticed my tires had not been rotated and returned the truck and was told by the service rep they were but had not been reset. I keep rear tire pressure 3 psi lower (35) than the fronts (38) religiously and I noticed the tire press sensors (TPM) were still reading the same pressures as mentioned above. I returned the truck and asked again why had the tires not been rotated? Was told by the rep they were. Again I asked that they get rotated. Rep said OK and went to get it done. Minutes later Rep and Tech came into the service area waiting room and asked what tire pressure do I want them set to and I replied with "DON'T change them leave as is" so I know they were rotated (should see higher press in rear and lower in front). When told truck was ready I see all tires were set to 38 psi. I still believe the tires were not rotated but only corrected with tire pressures I had asked NOT to change. More

Service was as planned. X x x x x x x x x x x X x x x x x x x x x x More

The man (Tony) was all over the place on the recall of my airbags. He never gave me a straight answer on how long it would take, this went on for a week before he told me it would take 4 1/2 hours when all o airbags. He never gave me a straight answer on how long it would take, this went on for a week before he told me it would take 4 1/2 hours when all other dealerships said it would take at least 2days.He then said he could pick it up then said no to that He then said he would get me a loaner vehicle then said he no to that. So now I am worried about all the difference and jumping around so I told them I would go to Tri-County and they called trying to block my recall work through them. Not a happy customer with the service I got this go around and not sure I will ever return. Ford has usually been pretty up front and honest but this was not a good experience. Thank you More