Bristol Toyota - Service Center

Took my car in for an appointment. Was told it would take a 2 hours to "diagnose". 3 hours later I asked (via the text channel I was instructed to use) if there was any update and wa Was told it would take a 2 hours to "diagnose". 3 hours later I asked (via the text channel I was instructed to use) if there was any update and was told "not as of yet". I then went to talk to someone and the nice person at the front desk was shocked that I was a "waiter" and had been waiting over 3 hours. It turns out, my car had not even begun to be diagnosed. So, at this point, 3.5 hours after I dropped my car and sat waiting, my car had the oil change requested, but none of the "diagnosing". I had been told the diagnosing would take at least two hours...so I was looking at over 5.5 hours of time. I took my car before they diagnosed it...I have no idea what is wrong with it, nor do they. I was basically told, "sorry we are backed up". I understand that backups happen...but over 3 hours in, I should have been TOLD that there was a backup and that my car hadn't even been looked at yet so that I could make arrangements. Though I was comped the oil change...the attitude and response from my service lead was not acceptable. I will not bring my car back to Bristol Toyota. At no time did I feel like a valued customer. More

Pretty bad service experience. I bought this Honda Acura used from Bristol about a year ago. I had bought a service plan there at the time of purchase. Because I like the sales e I bought this Honda Acura used from Bristol about a year ago. I had bought a service plan there at the time of purchase. Because I like the sales experience so much I figured I'd try the service dept to help diagnose a rattle that was pretty bad. Long story short i was quoted $1,000. 00 for two new shocks! The runaround I got was hysterical! Check-in went fine except for the fact the service writer didn't listen to my service request(s). There is much more to this than I care to write about. This dealership is very bad and I will not ever come back which is too bad because the sales department was great. More

Bristol Toyota is the best. Been a long time customer since the early ninety's. Always professional and knowledgeable. Also the new kiosk is great and Christina was very helpful Been a long time customer since the early ninety's. Always professional and knowledgeable. Also the new kiosk is great and Christina was very helpful on how to use it if I had any questions. Thank u More

Bought what I thought was a nice car, drove it for a month when all of a sudden developed a bottom end knocking noise in the motor. Brought it to the service department with my concerns as well as some month when all of a sudden developed a bottom end knocking noise in the motor. Brought it to the service department with my concerns as well as some more lesser issues with the car. Service department proceeded to tell me that all new cars have engine knock, and then told me the car was perfect, no issue with the engine noise, which turned out to be a spun rod bearing. As well as no issues with other concerns. Then I got sent on my way after letting me know I did not have any type of extended warranty which means I’m out ten thousand dollars on a car I bought last month. Awful. More

brought a 2019 Camry with 11k miles on it. brought an extended, bumper to bumper warranty along with a prepaid service contract for oil changes. made an appointment due to hearing water sloshi brought an extended, bumper to bumper warranty along with a prepaid service contract for oil changes. made an appointment due to hearing water sloshing around behind the dashboard. turns out the A/C drain became clogged and the water backup ruined the jute/insulation/carpet on the passenger side. was informed that this is not a Mechanical Issue and therefore not covered by the bumper to bumper extended warranty. was quoted $3,474! to repair the damage due to the A/C drain clog not being a mechanical issue - regardless of the bumper to bumper warranty purchased on the day of sale. The service department did clean out the drain free of charge, no idea how or why if it's not actually mechanical? Filed a complaint with Toyota America and am awaiting resolution. Received a call from Joanne at Bristol Toyota this morning reaffirming their denial of warranty repair. Was again told in the message to speak with my car insurance about maybe they'll cover the costs even though this "Mechanical" defect isn't an insurance issu,e. Called my insurance company this past Saturday and was told by the adjuster that, since this is a mechanical issue it wouldn't be covered. I believe my insurance company is correct and Bristol Toyota's Bumper to Bumper Extended Warranty is an overpriced SCAM. Don't buy a warranty (or anything else for that matter) from this franchise as the paper it's written on isn't worth using in a sanitary facilit. More

Took my 2005 Toyota in for check engine light. Found out major work needed to be done which would be more than the car is worth. Went straight to sales to discuss buying a used car. I found a nice used car major work needed to be done which would be more than the car is worth. Went straight to sales to discuss buying a used car. I found a nice used car at a reasonable price. Sales staff went out of their way to get a deal done. I had excellent experience with both the service department and the sales department. Highly recommend this Toyota dealership! More

All sales, service and finance personnel were friendly, patient and informative. I've always had a good experience at Toyota. I'd like more comfortable seating patient and informative. I've always had a good experience at Toyota. I'd like more comfortable seating More

Excellent customer service from Steven Axtell, as always! Eric in the financial department also did a great job! Looking forward to driving the new sporty Camry! Eric in the financial department also did a great job! Looking forward to driving the new sporty Camry! More

Wonderful dealership! Paul and Chris were so helpful in putting me in a fantastic vehicle. I will definitely go back again ... it was a pleasure to do business there. putting me in a fantastic vehicle. I will definitely go back again ... it was a pleasure to do business there. More

Deceptive Service Practices My comments are primarily directed at the service department. I honestly wish I could give negative stars to this place, but a zero will have to suffi My comments are primarily directed at the service department. I honestly wish I could give negative stars to this place, but a zero will have to suffice. Based on their service department, it appears they only care about lying to you, blaming you for vehicle problems, and getting a $120 "diagnostic" fee as often as possible. I will explain that later. They also like to waste your time because they have you book an appointment, then when you get there they say their technicians are going home soon so you have to come back another day (Book another appointment) or tell you that they don't perform that type of work and you need to go somewhere else. I have had two appointments where I left work, only to go there and be told nothing can be done today. This has happened at least twice in 12 months. Now for the service problems, I have had reoccurring issue with my TPMS system on a brand new vehicle. Yes, I had new tires put on this vehicle, and not by Bristol. Immediately when I had the new tires installed the TPMS light came on, and I went to Bristol to reset and check they system. They were sure that one of the sensors was broke, so I paid $120 diagnostic fee for them to tell me my sensors were fine and the system just needed to be rest. About a month later, TMPS light comes on again for no reason. Go to people who installed tires and they rest system so I don't have to pay $120 "diagnostic fee" again to Bristol, but caution there is probably an issue with the system since it is erratically coming on. At my next service at Bristol, I inform the service adviser of the problem and ask them to check the system. Bristol says everything OK with the system and its on the paperwork. About a month later light comes on again for no reason. Call Bristol, make an appointment. Have a different service adviser this time. Without looking at my vehicle he says he already knows what the problem is (and confirms his theory with his shop manager who never looked at my vehicle), because somewhere in their system it says I have aftermarket TPMS sensors in my vehicle. I have confirmed with the tire installer that this is not the case. He told me my only choices were to go back to the tire installer and find out "what they did' to my vehicle or pay $120 to take all my brand new tires off and check every sensor serial number to make sure its a Toyota sensor. Then and only then would it be a warranty type item and they would open a case with Toyota. I informed him I already paid for Bristol to check the TPMS system when i first had the tire installed at a cost of $120, and they said it was all OK. He said that the issue occurred since that time and there is nothing he could do about that. He said that this is a common problem with this tire installer and probably shouldn't have bought tires from there (Nice to blame me, thanks). He said if all the sensors are aftermarket it could cost me $200-$300 per sensor to fix ($800 - $1200 which is more than the tires cost!). I have a feeling all my sensors would be magically aftermarket. I can't afford that so I ask if they could kindly use there TPMS tool to reset the light so at least it is out until I can figure out what to do. He then lied to me and told me there is no such tool, and that they just push the button under the dash like everyone else. Really!! Because I paid $120 before for you guys to use the tool to reset them before, because it wouldn't reset using the button. I asked to speak to the service manager and plead my case, and shockingly, the service manager isn't there. No one has contacted me since. Since they straight face lied to me about not have a TPMS reset tool even though they charged me to use it months before, I can no longer trust this service department or dealership. I believe they are trying to make a lot of money off of my problem without even knowing what the problem actually is. Anyone who would knowingly deceive a customer in this fashion in order to get the customer to pay the diagnostic fee and then subsequent parts/labor is shameful. More