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Bristol Toyota

Swansea, MA

4.8
947 Reviews
Bristol Toyota is not just bigger...it's BETTER! Our family of great employees has helped Bristol Toyota grow and expand for the last 34 years by providing world-class customer service. Bristol Toyota is the only Toyota dealership in New England that has won Toyota's President's Award for more than 33 consecutive years. Please visit our new, state of the art Toyota dealership campus in Swansea, MA., at 2283 Grand Army Highway, Route 6, just off Exit 2 I-195.
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2283 Grand Army Highway

Swansea, MA

02777

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Showing 947 reviews

April 20, 2019

Lease end Happened to be at the dealership for service on another vehicle. Ended up test driving the RAV4 and with 3 months left on my lease came to an agreemen More

by danniemarie@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Sican
April 13, 2019

Excellent sales consultant Milton Sican I had the best salesman ever his knowledge and personality won me I have recommended Milton to all my family and friends. He went above and beyond m More

by RoseB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Sican
March 29, 2019

Wonderful, hassle free experience! Second time leasing from this dealership & I will keep coming back! Sharon always listens to what I need strives to fulfill them. She’s absolutely ama More

by sickboy2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sharon Jorde
March 21, 2019

Lease Friendly and very polite employees. I will recommend the dealer to family, coworkers and friends. Ayane Silva was knowledgeable and Christopher Perrea More

by JuanRuiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Perreault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ayane Silva
December 17, 2018

Bad sale services We encountered a very unfortunate situation with this dealership. Sharon was our salesperson. I am still astonished as to the way she presented hersel More

by Depredador200622
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sharon Jorde
November 24, 2018

Great service with Kerry! I believe that Bristol Toyota does a great job of engaging potential customers without pretenses. I visited Bristol after first going to Balise in War More

by Elta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kerry Parkos, Jonathan Borges
November 15, 2018

2018 Tacoma TRD Pro I had been to 2 other Toyota dealerships to ask about the Tacoma TRD Pro and no one even took the time to ask me if i needed help. At Bristol Toyota, More

by TacomaTRDPro1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JR Rocha
October 27, 2018

Purchase of new vehicle We were very satisfied with your customer service. Roy Singh was professional, knowledgeable of the product, and very willing to meet any requests and More

by DougG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Isenor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy Singh-a dedicated young professional is an asset to your sales team.
October 25, 2018

Knowledgeable & Professional I've now leased two cars from Kerri and what used to be Bristol Toyota, which is now located in Swansea. Kerri is the type of person that is trustwor More

by Tim F
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kerry Parkos
October 22, 2018

Terrible place Probably the worst service I have ever gotten and they sold me a lemon. They sold me a used Honda CRV 2012. I drove it for a week and all the oil leak More

by Dannyo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Keith Lincoln
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Milton, Mike Hills
Oct 23, 2018 -

Bristol Toyota responded

Daniel, I am disappointed that you do not feel that we responded appropriately to your concerns. 1) When the Honda CR-V that you purchased had an unexpected failure of an oil line connection, we provided you a loaner vehicle at no charge and repaired the defect under warranty at no charge to you. 2) Since you were concerned about the long-term reliability of the CR-V we offered to refund 100% of your purchase price or exchange the Honda for another vehicle that you preferred. You originally decided to take advantage of our offer to exchange it. We offered to exchange your CR-V for a newer, more expensive Toyota at no cost to you. 3) The next day you changed your mind and requested that we refund your money in full. We again agreed to refund your purchase price in full including the cost of floor mats that you had purchased at Walmart. We even filed for the sales tax abatement for you to facilitate obtaining a refund of the Massachusetts sales tax. 4) We gave you a check for the full amount of your purchase including fees and the cost of the floor mats. While you had to wait 4-5 days for the State of Massachusetts to release the Honda title and for you to receive it in the mail, there was no hold up on our part in providing you a full refund. In closing, please accept our apologies for any inconvenience. We hope that you ultimately find a vehicle that you like and provides reliable transportation. Mike Hills General Manager

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