Bristol Toyota

Steve Axtell knows the meaning of customer service. I have been shocked by the lack of focus on customers these days but Steve understands a retail experience should be all about THE CUSTOMER! He is know have been shocked by the lack of focus on customers these days but Steve understands a retail experience should be all about THE CUSTOMER! He is knowledgable, friendly and made the whole experience of leasing my brand new Prius wonderful. From negotiating the best deal for me to attaching my license plates I felt like number ONE throughout the whole experience. He is top notch! More

I have been discussing with Barbara about a Rav-4 sport. She is just such a joy to talk with and a wealth of knowledge about her job. I had question that I had asked about her about in an email on a sunday She is just such a joy to talk with and a wealth of knowledge about her job. I had question that I had asked about her about in an email on a sunday morning and she called me right back with an answer. Now that is just amazing!!!! More

It was time for service. I stopped in with the intention of making an appointment for a future day. Much to my surprise and pleasure Bob told me he could work me in right then and there. This was great for of making an appointment for a future day. Much to my surprise and pleasure Bob told me he could work me in right then and there. This was great for it saved me an additional trip. I was told service would take 45 minutes and they surprised me again when the job was done in 30 minutes. The attitude of the staff and the service is great. I have recommended Bristol to two friends who are lookikng for cars. More

The internet quoting process and personal follow-up phone calls made a difference in my decision of which dealership to work with. Barbara was very personable and enjoyable to speak to by phone and also res calls made a difference in my decision of which dealership to work with. Barbara was very personable and enjoyable to speak to by phone and also responsive to my requests for additional information. More

I live in MA but have many friends and family in RI that I visit on the weekends, and after looking for a new car at various dealerships in my area and having no luck, a friend suggested I check out Bristol I visit on the weekends, and after looking for a new car at various dealerships in my area and having no luck, a friend suggested I check out Bristol Toyota. I was greeted by Julian Schwartz, a very professional, courteous, and patient salesman who listened to me, and worked with me to help me buy my new Toyota. As a first time buyer of a new car (I have always bought used cars in the past), I must admit it was a little intimidating and overwhelming, but Julian put me at ease instantly, and the rest of the sales team were just as professional and courteous. I am very happy with my purchase and I would recommend Bristol Toyota to any of my friends and family, whether from MA or RI. More

I have been a loyal TOYOTA customer for 25 years, 18years I have been a loyal TOYOTA customer for 25 years, 18years with Bristol Toyota. The most important thing I can say is CUSTOMER SERVICE. Dave A I have been a loyal TOYOTA customer for 25 years, 18years with Bristol Toyota. The most important thing I can say is CUSTOMER SERVICE. Dave Anderson and his staff are the essence of customer service. You hear horror stories about bringing your vehicle to "the dealer" for service, ie get what you don't need, over pricing, just another customer etc. that is so not true about Bristol Toyota. I have always been treated like my car was the only one there to be serviced. If I have a question about what they did, it is explained to me in language I can understand ( not that I am an idiot, or "a women"). My houshold has purchased 5 cars in the last 9 years from Bristol, and had service on all of them, plus my older Toyotas that we not bought there. If that doesn't say it all I don't know what else to say but,KEEP UP THE GOOD WORK, AND I am due for a new vehicle in 2010. Thank you Ellen Rawding. More

I have dealt with Bristol Toyota for over 20 years. Excellent service keeps me coming back. In my opinion the Service Dept. is always on the front line. It may take a few hours to purchase a car but Excellent service keeps me coming back. In my opinion the Service Dept. is always on the front line. It may take a few hours to purchase a car but it takes 4 or more years to maintain it. Dave Anderson through the years has demonstrated that he is dependable, honest, professional & extremely knowledgeable about Toyota vehicles. I appreciate the convenience that this dealership has to offer when it comes to service. I usually call up at the last minute to schedule a maintenance appointment & they have always taken me in when I WANT TO COME in! My car gets repaired in a timely fashion & Dave always calls to let me know what's wrong, the cost and would I like to repair it. I appreciate him keeping in touch with me so while I'm at work I need not think about my car. Thanks for the continuous great service. Dave Anderson is a great asset to the dealship. More

I have not purchased a new car for about fifteen years. I went to a few dealerships. Then I decided to look online. After looking at several dealerships, I settled on Bristol Toyota. I printed out a cou I went to a few dealerships. Then I decided to look online. After looking at several dealerships, I settled on Bristol Toyota. I printed out a coupon. Then I spoke to the internet manager, Barbara Avezedo and set up an appointment with Julian. The next day I met Julian, drove the corolla, agreed on a price, and bought a new car. It was a very easy purchase. The dealership is staffed with friendly, attentive people. I had to have a tire replaced because I hit a pot hole which split the tire. I had an appointment and it was replaced in no time at all. Great dealership. More