Broadway Chrysler Dodge Jeep

I had a pleasant time purchasing my new Jeep Cherokee. I found the staff very helpful and jolly. I'm very happy with my new Jeep. found the staff very helpful and jolly. I'm very happy with my new Jeep. More

I had a vehicle with an intermittent check engine light. Dealer said they could not properly diagnose without the light being on even though the issue was suspect from an earlier time when it was in. Poor Dealer said they could not properly diagnose without the light being on even though the issue was suspect from an earlier time when it was in. Poor excuse for a mechanic. So trying to make an appt to have it diagnosed with it being intermittent and living 40 miles away is extremly ridiculous, but I played along and got lucky enough that the light was on the day we took it in. Now this was the third time the vehicle was in there to get this issue figured out. The first time they replaced some parts, it was part of the problem, but it wasn't all, the second time the light was off and apparently not enough for a mechanic to do a quick inspection on the same suspect areas rather than send me home and the third time the light was on yet service wanted to push me to do scheduled and pending maintenance issues like spark plugs instead of making it a priority to get the main issue fixed, while waiting around for 5 hours. These types of issues are what either keeps customer coming back or not. I'm not impressed, rather, extremely displeased with the lack of understanding and unwillingness to try to get my vehicle back on the road asap when it is needed the most. More

I highly recommend Broadway Chrysler Dodge Jeep and Ram. Through the years I have bought a lot of cars and my experience at Broadway has been by far the best. This purchase had the potential to be quite c Through the years I have bought a lot of cars and my experience at Broadway has been by far the best. This purchase had the potential to be quite complicated because I’m an out-of-state buyer making a sight-unseen used car purchase. However the staff at Broadway were honest, transparent and a pleasure to deal with. My salesman, Steve Aldrich was fantastic. He had excellent follow through and was able to accommodate all of my many requests. Cathy Brodeen from the finance department put together a perfect finance package and even nailed my home state’s complex DMV forms. These guys are straight shooters, don’t hesitate to do business with Broadway. More

No pressure dealer. Trish was friendly, knowledgeable, and easy to deal with. Very fair pricing for our trade. Overall great experience, we will go back! and easy to deal with. Very fair pricing for our trade. Overall great experience, we will go back! More

Every single staff member makes you feel unwelcomed. I went in for a scheduled oil change and stepped inside the service shop to find one staff member on a computer completely ignore me. Didn’t acknowledg went in for a scheduled oil change and stepped inside the service shop to find one staff member on a computer completely ignore me. Didn’t acknowledge me or say someone else would help me soon. I stood at the entrance for 5 minutes before someone else finally entered to help me. I decided to wait inside while service was done on my diesel vehicle and walked around to admire the displayed new cars. One of the sales reps saw me and made me feel uncomfortable when she spoke to me with an annoyed tone. More

Very helpful when I had an accident with my car. They quickly got the estimate and pictures ready & sent it to the insurance. Outstanding customer service! quickly got the estimate and pictures ready & sent it to the insurance. Outstanding customer service! More

Great customer service! Worked with Breandan, John , Jordan and Kathy. Everyone was friendly and helpful. They were easy to work with and we are very happy with our new Cherokee. Jordan and Kathy. Everyone was friendly and helpful. They were easy to work with and we are very happy with our new Cherokee. More

Saw truck online from first contact to close of deal was excellent Trish was a pleasure to work with. And Cathy made it all come together. excellent Trish was a pleasure to work with. And Cathy made it all come together. More

I love the staff at Broadway! Every time I walk in the building I feel like a friend versus a customer. They ask about my kids, my home, and me. They care for more than just my money. & the coffee is grea building I feel like a friend versus a customer. They ask about my kids, my home, and me. They care for more than just my money. & the coffee is great too!! I definitely recommend Broadway to anyone looking for a vehicle! Or for service too!! More

Great Customer service. Very prompt and not high pressure. They took the time to show me how to use the extra features added to my Jeep. Very willing to help and answer questions. pressure. They took the time to show me how to use the extra features added to my Jeep. Very willing to help and answer questions. More