Broadway Ford

Good Purchase experience Adam Saldana and his Sales manager did a great job setting up our new Ford explorer, had it pulled in the delivery bay when i showed up to look at it. Adam Saldana and his Sales manager did a great job setting up our new Ford explorer, had it pulled in the delivery bay when i showed up to look at it. They did a good job getting me in and out quickly and the new Explorer is great so far, Thanks for the help Adam! More

Efficient - warm - patient with my "vehicle ignorance" From entering the door to the final exit I felt my opinion and choice mattered! I mentioned to Lynn (sales executive) that I really liked this car. From entering the door to the final exit I felt my opinion and choice mattered! I mentioned to Lynn (sales executive) that I really liked this car. her response was, "I want you to love your car not just like it"! that is how the entire "sales" went. Lynn went above and beyond to be sure I was completely satisfied and I am! I will return to Broadway Ford for my next vehicle and will recommend to anyone I know is looking! Thank you for your professionalism! Char More

Terrible I was looking out to buy out my mom's lease. My mom stopped in at Broadway and spoke to Mike Kasper. My mom explained to him that I am just looking I was looking out to buy out my mom's lease. My mom stopped in at Broadway and spoke to Mike Kasper. My mom explained to him that I am just looking to take over that I work at a bank would bring my own financing to the table. He made my mom feel like that was not possible and left her under the impression that we would get double the fees if I was to do my own financing. Upon speaking with my mom I continued to do further research with my history of working at a car dealership, working at a bank, and knowing another sales person from a different Broadway location. I took my additional research to Mike to question the information that my mother told me. His response was she incorrectly relayed information and that my situation was "unique". After talking to Mike I felt like I we had a plan in place as he stated Broadway needed to inspect the car before it could be transferred over to me. On the phone and in the email I stated that I would be dropping the car off. He called me that evening sounding confused that it was being dropped off that evening so they could inspect in the morning. During that call he mentioned that there was recalls on the vehicle which my mom had asked about earlier when she was there and she was told they would not be a problem. When we hung up the phone Mike was to call me in the morning to let me know if he could have everything done for 11:00 I reached out at 9:30 and spoke to the gal that was taking over the transaction she had no idea where the keys were. The service department called my mom at 7:30 in the morning to ask why she had dropped her keys off. When I spoke my frustration to Mike he proceeded to tell me that he got in at 9:00 I was not giving him the proper time and that he was doing me a "favor" . He showed no empathy for what my mom and I were experience and continued to sell me on Broadways 5 star customer service. Never did we hear an apology for the confusion. At our closing we were met with the Gal that our file was turned over to she was very pleasant and the gentleman we met with to sign papers with make it quick and smooth. Due to this experience with Mike Kasper my mom and I have deceived we would never want to work with Broadway again. More

Very good.. Saleman (Jack Caldwell) was very good, and no high pressure. Jack is a very down to earth guy, and I. Definitely would buy again from him.. Saleman (Jack Caldwell) was very good, and no high pressure. Jack is a very down to earth guy, and I. Definitely would buy again from him.. More

Happy Drivers We were very happy with our purchase from Broadway. The staff could not have been more friendly and helpful. The experience was great! This is the We were very happy with our purchase from Broadway. The staff could not have been more friendly and helpful. The experience was great! This is the second purchase from Broadway and would return there again! More

Chevy Equinox My sales rep Phil was wonderful. The finance gentleman ( I forgot his name) was a little rude and if I had to deal with him other than the payment I w My sales rep Phil was wonderful. The finance gentleman ( I forgot his name) was a little rude and if I had to deal with him other than the payment I would have walked away from the deal. More

My purchase of a pre-owned Ford Edge My sales rep AJ handled the whole purchase very well . The rest of the process with financing etc also went great! Nice job, Broadway people! My sales rep AJ handled the whole purchase very well . The rest of the process with financing etc also went great! Nice job, Broadway people! More

Professional knowledgeable staff Great experience. I would definitely recommend to anyone. Broadway treats you like family. This is the first Ford I ever purchased and so far I am ver Great experience. I would definitely recommend to anyone. Broadway treats you like family. This is the first Ford I ever purchased and so far I am very happy. More

Smooth Operator I’m very satisfied with my vehicle. I’ve received a lot of compliments so far. When I first saw it I feel in love. The broadway automotive family is s I’m very satisfied with my vehicle. I’ve received a lot of compliments so far. When I first saw it I feel in love. The broadway automotive family is so great! Very welcoming & friendly. My husband & I are very pleased with such great customer service and I recommend BROADWAY AUTOMOTIVE to anyone looking to purchase a vehicle. Please ask for Linda Bramer she’s an angel. Thank you Broadway you never disappoint. More

Broadway Ford firat rate experience Everyone was so helpful, friendly and eager to make our experience top notch. The salesman who sold us our truck felt like a friend. He was not at all Everyone was so helpful, friendly and eager to make our experience top notch. The salesman who sold us our truck felt like a friend. He was not at all pushy, that is what sealed the deal for us. More