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Brogan Cadillac Totowa
Totowa, NJ
346 Reviews
Thomas J. Brogan's work ethic brought him to the top of the country's list of salesmen in the 1920's. Starting as a demonstrator at E.A. Brown Auto Company, Inc. in Paterson, New Jersey, Tom diligently worked his way up to president of Brogan Cadillac-LaSalle Company. In 1922, he was honored as the country's leading salesman because of his hard work and volume of sales. In October of 1925, the success of Tom Brogan made it possible to devote a brand new 20,000 square-foot New Jersey facility to Cadillac. Brown-Brogan Cadillac Co. continued to grow and in 1927 Tom Brogan assumed sole ownership. That was the birth of a Brogan tradition that has continued to proudly service the community for 80 years.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 346 reviews
August 27, 2013
I purchased a new 2008 CTS from Brogan Cadillac back in 2008. I dealt with salesman Cliff Beebe, who was wonderful to deal with. Easy to talk to, funny, direct, helpful and knowledgeable. TJ Ely was als 2008. I dealt with salesman Cliff Beebe, who was wonderful to deal with. Easy to talk to, funny, direct, helpful and knowledgeable. TJ Ely was also involved in approving the transaction and he was excellent to deal with as well. But that is not exactly why I'm writing this review. I moved away from the area in 2009 and had very little contact with Brogan or Cliff since (maybe one or two services, and they were fine). Fast forward to August of 2013. My wife and small children were stranded one night when my other car's battery died. I took my CTS to give them a jump start. As you car guys probably suspect, this non-car guy was in for a surprise when I popped the hood of my CTS. . . there was no battery to be found! My car guy friend was not reachable. The service place where I now live was long closed. So, I called over to Brogan, but its service department had just closed. Then it dawned on me to ask for Cliff Beebe. I re-introduced myself and Cliff could not have been kinder. In fact, he was AMAZING. He told me why I didn't see the battery (it's in the trunk!) and how to work around that. He insisted on staying on the phone until he heard my wife's car start. Thanks to his great assistance, it did. I owe him a debt of gratitude . . . he is a stand up guy and truly a wonderful person to deal with. Thanks again, Cliff!! More
by AndyP2013
Helpful April 12, 2012
Brogan Cadillac gave me a really great experience buying my car....Mr. Roger Mejia was a great help to me when making the decision to buy a car, because he kindly clarify all my doubts about the whole proce my car....Mr. Roger Mejia was a great help to me when making the decision to buy a car, because he kindly clarify all my doubts about the whole process. Mr. Mejia gave me an excellent customer service that exceeded all my expectations. I am very satisfied with my car and I will gladly recommend this dealer to all my friends. Thanks a lot Mr. Mejia. More
by sguzman1966
Employees Worked With
Mr. Roger Mejia
March 12, 2012
Mr. Mejia is a real gentleman - very courteous and informative. He answered all questions pertaining to the vehicle and went out of his way to accomodate me in every way. I understand that he has no informative. He answered all questions pertaining to the vehicle and went out of his way to accomodate me in every way. I understand that he has not been with the dealership for that long, but judging from the way he conducts himself, I am sure he will be an asset to Brogan Cadillac. -A very satisfied customer , Vito Lampariello More
by Vitolamp
Employees Worked With
Roger Mejia
February 02, 2012
i did not purchase mt 2007 xxx cadillac here, but after bringing it in when i had an engine problem, i will def. buy my next cadillac here. they could not have been more helpful, gave me car to use for th bringing it in when i had an engine problem, i will def. buy my next cadillac here. they could not have been more helpful, gave me car to use for the day while they fixed it and the price was cheaper than i thought it would be. 5 stars for brogan cadillac! More
by kcd3
Employees Worked With
parts dept service dept
December 08, 2011
Brogan Cadillac said they would pay for the two months left on my current lease as stated in their paperwork and the preliminary lease agreement. Upon further examination of the paperwork, I realized the left on my current lease as stated in their paperwork and the preliminary lease agreement. Upon further examination of the paperwork, I realized they were actually including the two months remaining into the payment of my new lease agreement. This is an underhanded practice that these car dealers try to pull on Mr. John Q. public every day. Since I am a seasoned business man I noticed the discrepancy on my contract and the paperwork I viewed at Brogan. I went to Brogan Cadillac to discuss this with the salesman, their only response was this is the way they handle this. However, in the contract it clearly states "Brogan to take over last two lease payments." They then tried to include the two lease payments on the back end, in my new monthly lease agreement. While this was going on, the owner who introduced himself as TJ, asked the salesman to leave. He then sat down with me to try to give me some senseless explanation on how they process a lease return. I showed him the contract and where it states, "Brogan to take care of the last two lease payments." I informed him this is basically consumer fraud. How is it that your company would credit me the two lease payments and then proceed to add them onto my new lease agreement. At this point, I am very upset and I leave the dealership. The owner, who introduced himself as TJ, follows me outside, tells me to never to come in the dealership again, he asked for my credit card and refunds my deposit. I have been a loyal Cadillac customer for the last seven years, with Gold Coast Cadillac and thought it would be in my best interest to deal with Brogan the local Cadillac dealer. As a business man, I would still offer Brogan and their owner the opportunity to take this moment of truth and offer a loyal Cadillac consumer an apology. Let the honest consumer beware of this bait and switch tactic. More
by hvacguy
Employees Worked With
TJ Ely
August 06, 2009
I LOVE BROGAN CADILLAC!!!! I went in to look, just look. I saw a 2006 SRX that caught my eye. While looking it over Mr. Bobowicz asked if I needed help. That was it. He was so xxxx good. I bought the car th I saw a 2006 SRX that caught my eye. While looking it over Mr. Bobowicz asked if I needed help. That was it. He was so xxxx good. I bought the car that day, within an hour. He was incredibly proffesional. This is the way it should be when you buy a car. I have owned other vehicles but this is my first "almost new" car. Its the nicest vehicle I have ever owned. They treated me like I was buying a brand new Bently. The used car guy I dealt with was awesome too!!!! I put down 2000 and the agreed price was 25000. My down payment just covered my fees. When I went to pick it up the used car guy dropped the price to 24000. When I asked why he said the bank was asking me for more money down and it was easier for him to lower the price than ask me to come back in with more money. ARE YOU KIDDING ME??? ThIS IS HOW ITS DONE!!!! I will NEVER GO ANYWHERE ELSE!!! BROGAN HAS ME FOR LIFE!! Its also my first Caddy and will be the first of many!!! All screaming aside. This was an unbeleivably easy experience. Mr. Bobowicz still calls on occasion, just to see if everything is OK. I recommend this dealer to EVERYONE!! BROGAN YOU RULE!!!!! More
by lawmanfig
Employees Worked With
Mr. Bobowicz
