Brogan Cadillac Totowa - Service Center

Amazing Alex Santos and the service Dept at Brogan is nothing but a class act!! I drove a Mercedes before and this is my 1st American car and I will never go Alex Santos and the service Dept at Brogan is nothing but a class act!! I drove a Mercedes before and this is my 1st American car and I will never go back!! They blew Mercedes away with their attention and service and not to mention my Cadillac is far superior to my ML!!! Thank you Brogan! I love my Cadillac!! :) My service consultant was Mike Perry! He was terrific!! He was not listed below! More

Friendly and helpful staff Eventhough i really started hating my brand new $95k escalade because it's horrible suspension problems ,i m over all satisfied with the Brogan Cadill Eventhough i really started hating my brand new $95k escalade because it's horrible suspension problems ,i m over all satisfied with the Brogan Cadillac's service. They replaced the front shocks of my 13K miles truck but they should ve replaced the rear shocks also cause i still have the same horrible bumpy ride even after the front schocks got replaced.I would not blame Brogan Cadillac because of the technical issue caused by manufacturing fault by the GM... More

Emergency tire repair was needed. My low air indicator showed up on my XTS on the way to the office and was losing pressure. I stopped in at Brogan. My guy Vic Santana, as always, gree My low air indicator showed up on my XTS on the way to the office and was losing pressure. I stopped in at Brogan. My guy Vic Santana, as always, greeted me. I explained my problem and he had me bring my car right in. Need a new tire as the nail I picked up entered thru the side of the tread. Within an hour, I was back on my way. Thanks again Vic and thank you Brogan Service. More

Don't buy a used vehicle there or get any realiable service I brought my vehicle in for a second time to fix three key issues, the first one was for the OnStar VCIM that needed to be replaced, which it was and I brought my vehicle in for a second time to fix three key issues, the first one was for the OnStar VCIM that needed to be replaced, which it was and is now functioning correctly, second was for the tailgate lift handle that kept getting stuck in the open position which was replaced with a new one and that issue has been resolved and the third and final issue, that has not be resolved, is the oil leak issue. I was told that the oil leak was resolved and that it was a loose oil filter, but after picking up the vehicle on March 10, I still continue to see fresh oil spots where my vehicle is parked. I called the dealership today and still waiting for a response. I realize that this is a used vehicle and while there is no warranty, it should have been thoroughly checked before offered for sale. Each time I pass by the dealership, there is a big sign stating 'Certified Used.' Certified to me means free of mechanical defects which clearly was not the case. This has been the worst car buying experience of my life, and I have been a loyal GM customer for over 25 years and owned 5 Cadillac's so far! Thank you! Carmine Iacullo More

TERRIBLE SERVICE EXPERIENCE !!! On February 1, 2016 I took my Cadillac Escalade EXT to Brogan Cadillac Totowa,NJ to have a body control module installed. I provided the module brand On February 1, 2016 I took my Cadillac Escalade EXT to Brogan Cadillac Totowa,NJ to have a body control module installed. I provided the module brand new GENUINE GM part, if you are familiar with this part you will know that it controls RADIO,WINDOWS LIGHTS AND IF THIS PART IS FAULTY YOUR VEHICLE WILL NOT START. I had this dealership install the part, mind you, this part takes about 10 minutes to install and does not even require any tools to install, at best 1 hour labor charge to program the module with the computer. The point is when I took my vehicle to the dealership my radio was working and when they called to say my car was done Mike asked did I have any issues with my radio I said no why, he said because it's NOT WORKING NOW. I explained the radio worked when I dropped the car off, and I also let him know that their Valet was blasting the radio when he parked the car. Mike said to me well its not working now but for $155.00 per hour we can check it for you I said absolutely not because that is part of installing the module is syncing the radio to the new module. BOTTOM LINE HERE IS. I WAS CHARGED $378.78 FOR INCOMPLETE WORK AND IT APPEARED THIS DEALERSHIPS MOTIVE HERE WAS TO CONTINUE TO GET MORE MONEY FROM ME THEY EVEN TRIED TO SAY THE PART MAY BE FAULTY. I TOOK MY VEHICLE FROM THIS DEALERSHIP TO CADILLAC OF MAHWAH APPARENTLY AT THIS DEALER SHIP THEY HAVE EXPERIENCED PERSONNEL NOT JUST LOOKING TO EMPTY YOUR POCKETS. I WAS EVEN TOLD AT THIS DEALER WHOEVER PUT THE MODULE IN SHOULD HAVE PROGRAMMED THE RADIO WELL BROGAN TOLD ME THE RADIO OR THE PART WAS NO GOOD. COME TO FIND OUT BOTH THE RADIO AND THE MODULE WORKED PERFECT, IN LESS THAN AN HOUR MAHWAH CADILLAC HAD MY RADIO WORKING, $130.00 GOOD THING I DID NOT LISTEN TO BROGAN CADILLAC, THEY WOULD HAVE COST ME THOUSANDS !!! AFTER THEY ALREADY BILKED ME FOR THE $378.78 SERVICE ASSOCIATE MIKE PERRY CONSUMERS BEWARE ?? WATCH THESE GUYS AT BROGAN CADILLAC. I WILL ALSO BE REPORTING THIS INCIDENT TO THE BETTER BUSINESS BUREAU. More

Excellent! No Exceptional Customer Service!! Victor Santana always goes the extra step to ensure that our vehicle is properly serviced. We can always anticipate being treated with the upmost resp Victor Santana always goes the extra step to ensure that our vehicle is properly serviced. We can always anticipate being treated with the upmost respect and consideration. More