Brooklyn Chrysler Jeep Dodge Ram

Well the experience wasGood nice kind me and my wife Well the experience was Good nice kind me and my wife were treated very nice Well the experience was Good nice kind me and my wife were treated very nice More

Traveled all the way out to Brooklyn to get my 2021 Dodge Durango R/T which they said they had on site but didn’t. Finally got the vehicle and traded in my 2018 Jeep Cherokee Limited. Asked is the minor dama Durango R/T which they said they had on site but didn’t. Finally got the vehicle and traded in my 2018 Jeep Cherokee Limited. Asked is the minor damages and the tires will be an issue before hand. I was told it wasn’t an issue but a few days ago I received a call from collections about having to pay for all this. Close to $6000 total, I’ve tried calling numerous times but can’t get to speak with anyone and I’ve sent emails and got only one response. This is a huge issue because it’s affecting my credit score. This is a horrible dealership and honestly I’m beginning to think Jeep and dodge are terrible all in all. Extremely frustrated and disappointed. More

I went into This dealership to get my Jeep fixed. Yes they provided me all the information of what needed to be fixed on my vehicle. However, they tried to get me to spend more money. They are horrible t they provided me all the information of what needed to be fixed on my vehicle. However, they tried to get me to spend more money. They are horrible their communication service is terrible. They should not even be able to use the phones. They gave me 100 different stories about my vehicle in order for me to spend more money. They are holding my vehicle hostage and will not give it back to me until I comply with their wants. Every time I call them there different ppl return my phone call with different stories. This dealership is horrible don’t go there. The drive to a different dealership is worth it. Trust me!!! Once I get my car back this dealership can burn down cuz they don’t do a good job at all. More

Do not take your vehicle here. Absolutely the rudest customer service. Had an encounter yesterday 10/27/21 with Patrick who works in the service department. This guy don't like you to ask him questions customer service. Had an encounter yesterday 10/27/21 with Patrick who works in the service department. This guy don't like you to ask him questions about your vehicle and when I insist on getting my answers, this guy response to me was "xxxxx come and get your vehicle we will not be working on it. This guy think he owns Brooklyn Chrysler Dodge and he can speak to the customers as he see fit. I can bet I'm not the first customer he has done this to and he should not be out front dealing with customers. I was warned about this place but I like to give everyone the benefit of the doubt and I was wrong. This dealership will never get a dollar from me. More

Worst choice for repairs, they don't return calls, they don't explain why you need the repairs' they jack up services telling you that you need more than what you came for. told me two different diagnostic don't explain why you need the repairs' they jack up services telling you that you need more than what you came for. told me two different diagnostics had to be run to determine issues with the car. ask to speak to anyone, you are then told to leave a message they will get back to you and they never do. DO NOT TAKE YOUR VEHICLE HERE. you can't even rate the people you worked with because this list is outdated More

Salesman contact me, but not able to answer my questions via emails. Probably they only care if you can come to their dealership by person via emails. Probably they only care if you can come to their dealership by person More

Do not take your care here. Absolutely the rudest customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. customer service. Had an appointment they tell me the car will be looked at in a week or 2 and when I tried asking why the advisor hung up the phone. A minute later the rep called me and said they are refusing to service the vehicle because I asked a simple question. More

Not sure how Elaine is holding her position here at Brooklyn Chrysler. She is nothing but rude and unprofessional. She should have been fired yesterday. Brooklyn Chrysler. She is nothing but rude and unprofessional. She should have been fired yesterday. More

I much rather walk then buy a vehicle from this establishment. Be prepared to book an appointment that will not be honored in a timely fashion, be prepared to potentially catch COVID ( No one wears establishment. Be prepared to book an appointment that will not be honored in a timely fashion, be prepared to potentially catch COVID ( No one wears mask). Be prepared to repeat yourself several times within the negotiation process (2 days of salesman Rick asking for same info) They will tell you whatever they want to tell you to waste your time. Serious lack of value for the customers time. Remember when purchasing a car it's a partnership. You wouldn't want to become partners with an establishment that just views you as a number and opportunity to take your money. Some of the worse customer service I have ever seen in my life. You will not be able to get anyone on the phone besides from a receptionist. They will make promises to call you back and not do it. A sales associate Rick had me purchase car insurance on a car that never left the lot. Had to call the insurance company and cancel. General manager promised to get back to me first thing in the morning and never did. He honestly just didn't care no one did. Had to call for several hours and never got an update. Sadly enough a receptionist had to text me off a iPhone More

I had a terrible experience after having the availability of a 2018 Hyundai Santa Fe I wanted to test drive confirmed in the morning by Crystal and the appointment scheduled by Amanda, I drove over an hour t of a 2018 Hyundai Santa Fe I wanted to test drive confirmed in the morning by Crystal and the appointment scheduled by Amanda, I drove over an hour to get to the dealership only to be told the vehicle had been previously sold and was in fact not available. They then had the nerve to ask if I wanted to buy a different vehicle from them after how unprofessional their team was. What a complete waste of 3 hours of my day and over $20 in gas and tolls. More