Brooklyn Chrysler Jeep Dodge Ram

I have been a Jeep owner and enthusiast for over 39 years. I have owned three Jeep Grand Cherokee Summits in the last 6 years and that is my preferred vehicle. Jeep has implemented many great ideas and years. I have owned three Jeep Grand Cherokee Summits in the last 6 years and that is my preferred vehicle. Jeep has implemented many great ideas and engineering feats and I believe that the Summit is the culmination of that effort. I am so happy that I finally found a vehicle that meets all my needs. I was recently seeking an off-lease CPO Summit and found one on Carfax that was priced at $35,999. The dealer is Brooklyn Jeep Dodge Ram in Brooklyn, New York. More than a stones throw from my hometown in CT but I committed to travel within 200 miles to purchase the exact vehicle that I wanted. Much to my surprise when I called Brooklyn Jeep Dodge Ram, I found out the CPO vehicle with the VIN#1C4RJFJGXJC218644 was priced at $40,999, however the sales price would be $35,999 which is a nice $5000 discount. Was there a catch? Sure was, I was told that I needed to keep the dealer financing in place for at least 6 months and if I tried to refinance the Jeep before that time, I would have to pay off ALL the loan interest. I really wanted that vehicle, so I visited the dealership on Sunday, April 18, 2021 to check out the condition of the Jeep. Here are the events that occurred: · I made an appointment for 5:00PM and the salesman was 20 minutes late after confirming twice that day. I was there until 6:20PM. · I wanted a Sales Agreement with the following contingencies (in New York, there is "no cooling off period" so it is up to the buyer to protect himself): o The contract must state that the vehicle is CPO. o There would be no advertising stickers on the vehicle. o The contract was subject to the buyer’s acceptance of the finance rate and Terms and Conditions (T&C’s). o The contract was subject to the buyer’s acceptance of the Sales Agreements T&C’s. o The contract was subject to the buyer’s acceptance of the vehicle condition upon pickup. · I was given a “Lease Agreement” …yes “Lease Agreement” with incomplete rough written contingencies. I was told that the dealer ‘ran out of Sales Contracts and we would have to use the Lease Agreement, but they had the same T&C’s”. There were no T&C’s on the Lease Agreement but the dealer gladly took my $500 deposit to proceed. · Eleven days later and 29 phone calls with 4 disconnects, I finally received the finance agreement with the T&C’s on it. Not bad considering I had to call the dealer 21 of those 29 times and speak to salesperson and then a finance manager who had no idea of how much I was putting down although that was stated on their Lease Agreement I signed. · As of today, no one at the dealership has any idea of what a Sales Agreement is because I am still waiting. The salesperson did not understand what Sales Agreement I wanted and he had to discuss this with his GSM. I had planned to execute all documentation before traveling by train to Brooklyn. Obviously, the dealer had different ideas. · It appeared to take an act of God to get someone to approve the Jeep for CPO status which increased the price although on the phone, I was told that it was already CPO. · I have constantly asked to have each of my dealer contacts have their GSM call me directly to discuss this issue of no Sales Agreement and Finance Agreement to no avail. Obviously, the GSM’s must be on salary and not commission. · I have requested a corrected copy of the Finance Agreement with the proper dollar amounts. I have not heard back as of today. Based on the investment that I have made in the Jeep product line over the years, I feel that someone should be asking some hard questions. For example: · Is this kind of dealership that Jeep and FCA can be proud of? · Is this what Jeep customer service is all about? · Is this pricing practice of offering a low price online and then requiring dealer financing to keep that price not a type of predatory pricing that maybe the other Jeep dealers in New York would want to know? Is this not a form of bait and switch? · If this was a new Jeep on a dealer’s lot, would it take over two weeks to close the deal and deliver it to the customer? · Can I really trust this dealer, with all this incompetent behavior, to provide me a vehicle that is safe and properly Certified? · Do I have names and dates? Yes, I do but don’t you think that the problem is that top management is responsible for this attitude and behavior (I am sure you know what flows downhill!)? How long is FCA going to let this continue? I have since cancelled the purchase in writing due to a lack of properly executed Sales Agreement. Here is the icing on the cake...Today, almost a month later, I received a letter stating that Brooklyn Dodge Jeep is refusing to offer me credit at this time! Sure they can't because they want me to get my own financing and pay $5000 more. My credit scores are at 821. 817, and 824 so they can't offer me financing? That's a bunch of bull turd !!! Good luck New Yorkers, I don't understand how you put up with this crap. More

Dimitry made my first experience with buying a car easy and fast ! He was so patienced with me and explained everything throughly so happy with my infinity and fast ! He was so patienced with me and explained everything throughly so happy with my infinity More

Demetry was great, made the process a lot easier and helped me ensure I got the car I really wanted. I also appreciate him going the extra mile and delivering my car to me after a long day at the dealer helped me ensure I got the car I really wanted. I also appreciate him going the extra mile and delivering my car to me after a long day at the dealership! Overall good experience and would recommend. More

Demetry gave excellent straight forward service No pressure and understood our needs. Most important when we closed the deal it was exactly what we agreed to with no hidden fees. We highly recommend pressure and understood our needs. Most important when we closed the deal it was exactly what we agreed to with no hidden fees. We highly recommend More

I can’t express how happy and satisfied I am with this dealership experience, second time buying a car from them. Dimitry made sure it was the best purchase and that the car was 100% at its best to be sol dealership experience, second time buying a car from them. Dimitry made sure it was the best purchase and that the car was 100% at its best to be sold . Thank you again please visit him ! From Latique you won’t regret it More

Dimitry Charlot was such a pleasure to do business with! I was dreading the whole dealership experience but he instantly made the entire process enjoyable and seamless. He has a great personality and was re I was dreading the whole dealership experience but he instantly made the entire process enjoyable and seamless. He has a great personality and was really great to work with. I highly recommend asking for him by name if you go to BK Jeep. Thanks again! Tab & Rod More

Dimitry was very knowledgeable, and continues to be extremely helpful even after my purchase was completed. He keeps in touch regularly to see how things are going with the car. I would recommend work extremely helpful even after my purchase was completed. He keeps in touch regularly to see how things are going with the car. I would recommend working with Dimitry and the entire Brooklyn Dodge team to anyone. More

Thanks Demetry Blair! It took us a full 24 hours but we did it! I appreciate your patience you must have said this woman crazy lol but you hung in there and got me just what I wanted! did it! I appreciate your patience you must have said this woman crazy lol but you hung in there and got me just what I wanted! More

My experience at Brooklyn Jeep was better than I expected as a first timer leasing. I was very specific with options and color and Anthony My sales rep went above and beyond meeting my expectations and fin as a first timer leasing. I was very specific with options and color and Anthony My sales rep went above and beyond meeting my expectations and finding my perfect car in 2 days. He was knowledgeable and honest in guaranteeing the price I will drive off at. Thanks Anthony and Brooklyn Jeep. I Love my Renegade! More

Andy was very helpful, he made our transition from our other Durango to our new one.. Andy is a really excellent sales person I would recommend him to other. other Durango to our new one.. Andy is a really excellent sales person I would recommend him to other. More