Brooklyn Chrysler Jeep Dodge Ram

This dealer ship is top notch. I purchased my 2020 Durango from them and I always had a great experience. Just recently got an oil change and it was fast efficient. I came in on ti I purchased my 2020 Durango from them and I always had a great experience. Just recently got an oil change and it was fast efficient. I came in on time for my appointment. They made sure they take care of me. I am definitely looking to upgrade my vehicle and Brooklyn dealership is where I’m going More

It was nice and clean, Adrian was very helpful with updates and Ralph also made sure that everything went smooth for me. updates and Ralph also made sure that everything went smooth for me. More

$399. 95 / hour labor rate as of August 2025. The going rate at independent shops is around $150-175 / hour in the same area. High end shops top out at $200 95 / hour labor rate as of August 2025. The going rate at independent shops is around $150-175 / hour in the same area. High end shops top out at $200 / hour. As soon as your car is in for a diagnostic, you're out $400 for 1 hour and diagnostics take longer. I was quoted around $10k in labor that another shop is handling for around $3k including parts. I posted the quote online for others to review + second opinions and everyone told me to bail. I still had to pay $900 for a diagnostic fee just to be able to get my vehicle out. Make of that what you will. Service department is extremely difficult to communicate with. Brought in my vehicle on Sunday and every time I call and ask for some update, I don't receive a call back until I call again. Back and forth lasted until Friday. Overall, a terrible experience with terrible customer service. More

Excellent customer service - been dealing w them for years for all my cars and Ralph Santiago is the best ! Have to say all their staff is great as well years for all my cars and Ralph Santiago is the best ! Have to say all their staff is great as well More

They won't' service your jeep when it gets old. So, if you're luck enough to have a jeep that lasts a few years this dealer won't service it. I have a 2014 wrangler needing service and was r So, if you're luck enough to have a jeep that lasts a few years this dealer won't service it. I have a 2014 wrangler needing service and was refused by this dealer who told me that they won't service jeeps older than 2017, More

I took my Jeep here to get new tires,brakes and rotors and the salesman tried to extort me for more money and then when I got curious as to what he was trying to do he stopped. Then when I left my truck w and the salesman tried to extort me for more money and then when I got curious as to what he was trying to do he stopped. Then when I left my truck was leaking antifreeze and I popped the hood these xxxxxxxxxxx cut the hose on my coolant tank and then when I took it back they wouldn’t even look at the tank they pushed me right out the door. The salesman was Brandon Nandel and I hope they fire him. I don’t recommend people get there vehicles serviced there if you love your vehicle you better think twice or you might end up like me with a vehicle you’re scared to drive now. More

My Jeep suddenly stopped working and got towed to this dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an ap dealership. Even though they are an authorized jeep dealer they are choosing to refuse service to my car. The worst part is that they agreed to an appointment and then called me and cancelled it suddenly. They claimed that my warranty isn’t relevant to them, even though it covers ALL authorized jeep dealers. Once I spoke to Jeep Customer service they made it clear that they should not be doing this. I would highly recommend not using this dealership. The whole interaction was manipulative, unclear and dishonest. I had a horrible experience with them. I would warn against working with them. More

I am extremely disappointed with Jeep’s handling of my leasing experience. My 2024 Jeep is going to be at the dealers for repairs for over 90 days, and despite my insurance covering only 30 days of a rent leasing experience. My 2024 Jeep is going to be at the dealers for repairs for over 90 days, and despite my insurance covering only 30 days of a rental vehicle, Jeep has not offered any assistance or solutions for the remaining 60 days. This lack of support has left me without a vehicle, despite leasing a brand-new car. I expected better customer service and accountability from a company of this caliber. Resolving issues like this promptly and fairly should be a priority, yet Jeep has fallen short of meeting those expectations. I hope this review encourages Jeep to address such issues more responsibly in the future and prioritize customer satisfaction. More

GREAT SERVICE! !!! I HAD NO APPT WENT IT STEVE MGR AND ALEEMA TOOK GREAT CARE OF ME AND GOT ME IN AND OUT FAST !!! I HAD NO APPT WENT IT STEVE MGR AND ALEEMA TOOK GREAT CARE OF ME AND GOT ME IN AND OUT FAST More

I would absolutely return. I have made 14 purchases from this dealership and would not look elsewhere I have made 14 purchases from this dealership and would not look elsewhere More