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Brooklyn Volkswagen - Service Center

Brooklyn, NY

3.7
60 Reviews
Call Service Center (718) 377-3700

60 Reviews of Brooklyn Volkswagen - Service Center

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July 31, 2023

Excellent car care service and fast service. Accepted and applied coupons to lower my total cost. More

by CGRANT14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evelyn Corona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2023 -

Brooklyn Volkswagen responded

CGRANT14, You just rocked our world! Wow, thank you for this ⭐️⭐️⭐️⭐️⭐️ 5-star review! Share this experience with your friends and family, and tell them to come to see us for amazing customer service! We appreciate you! - Brooklyn Volkswagen https://www.brooklynvolkswagenny.com/

Helpful
July 23, 2023

This dealership is always clean and inviting. They even offer free coffee/snacks and tv. More

by SHANELLBURROWES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
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Jul 24, 2023 -

Brooklyn Volkswagen responded

SHANELLBURROWES, Thank you for your kind words! We're so happy you had a great service experience with us and appreciate your support.

Helpful
July 20, 2023

We bought our car here and I always bring it back for service, even though I have to travel a distance. They always treat me (and my car) like special customers. More

by FREDELFRUHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Simone in the body shop; Josue (I'm not sure how to spell it) in the service department. Both were great.
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Jul 24, 2023 -

Brooklyn Volkswagen responded

FREDELFRUHMAN, It's wonderful to hear that you had a positive service experience with us. Thank you for your review and your trust in us for all of your automotive needs.

Helpful
July 17, 2023

Jose was wonderful! Thx Jose! He always makes sure my issues are addressed in a quick and timely manner! More

by thornemonique8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Jul 24, 2023 -

Brooklyn Volkswagen responded

Thornemonique8, Your positive review is a source of motivation for us to continue providing excellent service. Thank you! Jose will be happy to see your review!

Helpful
July 16, 2023

Hacen un excelente trabajo muy amables te explican bien todo lo que hacen con tu vehículo More

by AURELIAB587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercy Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2023 -

Brooklyn Volkswagen responded

AURELIAB587, estamos aqui a las orden cuando necesite nos llama 😁

Helpful
July 15, 2023

Great work ! I had issues with my car they fixed them all! Josue really goes above and beyond! More

by Reddman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josue
Report | Print
Jul 17, 2023 -

Brooklyn Volkswagen responded

Redman, Thank you for taking a moment to leave such a fantastic review about your service visit with Josue and a 5-star rating we appreciate your support!

Jul 17, 2023 -

Reddman responded

This is the only dealership service center I would ever trust to touch my car. I been coming here since 2015 when I bought my Lancer from Brooklyn Mitsubishi.

Helpful
July 14, 2023

The customer service person was very accommodating and helpful! I did not have an appointment. More

by MATHESONMA61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service at service center
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Jul 14, 2023 -

Brooklyn Volkswagen responded

MATHESONMA61, Your kind words mean the world to us. Thank you for leaving a positive review!

Helpful
July 14, 2023

Very good and on time service, as a first time customer he explained what services I will get now and what I will get in the next one. Overall I was satisfied. More

by FAUSAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Rojas
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Jul 17, 2023 -

Brooklyn Volkswagen responded

FAUSAN2, It's wonderful to hear that you had a positive experience with us. Thank you for your review and your trust in us.

Helpful
July 06, 2023

SINCE I BOUGHT MY CAR IN 2016 I HAVE NEVER HAD A PROBLEM WITH SERVICE. EVERYONE IS SUPER ON WHAT THEY DO! JOSUE IS ONE OF THE BEST PERSONS THERE. More

by DANNYCHACA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSUE ROJAS
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Jul 10, 2023 -

Brooklyn Volkswagen responded

DANNYCHACA, Thank you for taking a moment to leave such a fantastic review and a 5-star rating! When you're working with our team, we always aim to make our customers feel well informed. It is great to know we hit the mark for you! Thank you so much! - Brooklyn Volkswagen https://www.brooklynvolkswagenny.com/

Helpful
July 06, 2023

Worst decision no good could never recommend anyone they just want to sell after you buy they dont car More

by Itzcafyeah
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
Mamdoh Khalil
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 10, 2023 -

Brooklyn Volkswagen responded

Itzcafyeah, We want to do everything possible to make this experience five-star worthy. Please get in touch with our general sales manager, Ramon Calderon, at 718-377-3700. Thank you!

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