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Brooklyn Volkswagen - Service Center

Brooklyn, NY

3.7
60 Reviews
Call Service Center (718) 377-3700

60 Reviews of Brooklyn Volkswagen - Service Center

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September 17, 2023

I bought a 2015 Honda Odyssey had 2 check engine light in the 1 st month of purchase , every time I take it to fix it sent days to fix and the run around and lies from staff is ridiculous More

by R.D
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brooklyn Mitsubishi
Report | Print
Sep 20, 2023 -

Brooklyn Volkswagen responded

R.D, We’ve reviewed your issue and realize how important this is for you. We want to do everything possible to make this experience five-star worthy. Please get in touch with our general sales manager, Stavros, at 718-377-3700. Thank you!

Sep 21, 2023 -

R.D responded

There did not even check the car I have a copy of the previous owner ID in my glove compartment and a whole lot more , I would not recommend doing business with Brooklyn Mitsubishi on church ave . Only care about trapping you in the sales

Helpful
August 28, 2023

Everyone that I have dealt with in service had always been great friendly and professional More

by rkrios031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mercy Castillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Brooklyn Volkswagen responded

rkrios031, Your positive review is a source of motivation for us to continue providing excellent service. Thank you!

Helpful
August 13, 2023

I was not please with the car that I got from the time I got the car it was a problem More

by BCATON2727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
She not longer work there
Report | Print
Helpful
August 13, 2023

Excellent customer service. Pleasant waiting. Good service, my second time visiting for service. Great experience. More

by LUZBESKIS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Aug 14, 2023 -

Brooklyn Volkswagen responded

Thank you for taking a moment to leave such a fantastic review and a 5-star rating! When you're working with our team, we always aim to make our customers feel well informed. It is great to know we hit the mark for you! Thank you so much! - Brooklyn Volkswagen https://www.brooklynvolkswagenny.com/

Helpful
August 06, 2023

I went there and got a quote then when I came back I got a totally different quote More

by BO2JAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 09, 2023 -

Brooklyn Volkswagen responded

BO2JAM, We're sorry to hear that your experience with us was less than satisfactory. We take all feedback seriously and will work to improve in the areas you mentioned.

Helpful
August 06, 2023

I generally find and receive timely quality service when I bring my vehicle in for check ups, service or repairs. More

by WSMITH9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica , Rojas
Report | Print
Aug 09, 2023 -

Brooklyn Volkswagen responded

WSMITH9. Your positive feedback is greatly appreciated. Thank you for supporting our business!

Helpful
August 03, 2023

Unprofessional, inconsiderate, Nasty, and does not put customer first. They want to leave my car in the street with the key in the ignition. When I protest they get verbally abusive. I would not recommend More

by elaine12sc.sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Neon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Kirton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mercy Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dewan Arefin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ramon Calderon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ozzy Maposa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Gashi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Evelyn Corona
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mamdoh Khalil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chloe Chery
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Helpful
August 02, 2023

The people are nice and helpful they help you get into a vehicle with no problem More

by SHARONMOSS21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Aug 09, 2023 -

Brooklyn Volkswagen responded

SHARONMOSS21, Your positive review is a source of motivation for us to continue providing excellent service. Thank you!

Helpful
August 01, 2023

AM NOT SATISFIED WITH THE SERVICE I GOT THERE AND NOT SURE THAT I WILL RETURN More

by SHERWINCARTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
SERVICE DEPT
Report | Print
Aug 01, 2023 -

Brooklyn Volkswagen responded

Sherwincarter, We're sorry to hear that your experience at our dealership wasn't a positive one, Customer. We take pride in our commitment to customer service, and we're disappointed that we didn't meet your expectations.

Helpful 1
August 01, 2023

I find the service is friendly yet professional. The waiting area is clean, sanitary, and comfortable. Most important, my issues are addressed and my car is always in great shape once I leave here! More

by GJONESRO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The guy at the desk
Report | Print
Aug 09, 2023 -

Brooklyn Volkswagen responded

GJONESRO1, Thank you for taking the time to write a review! We're thrilled to hear that you enjoyed your experience with us.Please stay connected, and if you ever need anything, please contact us at 718-377-3700. - Brooklyn Volkswagen https://www.brooklynvolkswagenny.com/

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