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Brown-Daub Hyundai

Easton, PA

4.9
467 Reviews

3901 Hecktown Rd

Easton, PA

18045

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Showing 467 reviews

April 26, 2014

awesome people and awesome cars. Arvind, Eric, and John were wonderful, had the paperwork all setup for my mom to sign and she was out of there in a half hour. All the people at Phill More

by vitaminveloster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Smith, Eric Watson, Jonathan Altman, Arvind Patel
May 01, 2014 -

vitaminveloster responded

i purchased a 2013 Veloster Turbo

April 05, 2014

I have been buying cars my whole adult life. Normally, I find this process worse than going to the dentist! This time however, it was a very pleasant experience. The salesman, Arvind Patel, is the best. He More

by tucka01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Graver, Arvind Patel
April 03, 2014

What a pleasant experience very easy to work with. Arvind was very honest and I feel like I got the best deal. They had the car I wanted with the options I wanted. I recommend this dealer to anyone More

by Sunkentoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arvind Patel
April 03, 2014

2013 Sorento My wife and I found ourselves in need of a family car to replace one lost in an accident. Travis was quite helpful in finding exactly what we needed f More

by kdb176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 24, 2014

Working with Frank to purchase our new Sonata's was a great experience. We originally stopped to purchase a car for my husband. Since we did not know much about the Hyundai's, we relied on Frank to help More

by myturn1158
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 20, 2014

I rate my experience at the Phillipsburg Easton Hyundai a 5 because the customer service was excellent, I left in a car better than what I had in mind when I arrived and I felt that my salesman Travis did wh More

by AshLauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
March 12, 2014

There were several issues that caused a big delay in finally getting the van permanently in my possession---none of them because of customer service or any individual. In fact, customer service was exc More

by slimmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
February 27, 2014

Frank Stalsitz was friendly, honest, and did his best to give us a deal we were happy with. Nick Graver was equally friendly and knowledgeable and got us through the financing part in no time. Both are as More

by Euripedes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Graver
February 18, 2014

After making multiple calls to the dealership I made an appointment and drove over 2 hours to check out a used vehicle. When arriving I actually received a call asking if I was still coming although I was More

by triplehhh812que
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Watson, Jonathan Altman
Feb 25, 2014 -

Brown-Daub Hyundai responded

Dear Customer, My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I would like to begin by apologizing for your negative experience and I would like to look into the situation right away. Can you please provide me with your name so that I can look into everyone that was involved? It appears that your visit was the day after the major "nor'easter" snow storm which heavily impacted our operations. Within a two day span we received over 20+ inches of snow and had drifts of up to 5 feet in certain areas. We did have to bring in heavy equipment and had to dig out each and every vehicle. I apologize that our call center did not convey this information. Can I ask which dealer fees were in the amount of $600? The only dealer fee we have is a document fee of $349. Please be advised we are truly committed to excellence and would like to assist you in any way possible. Thank you! Eric Watson - General Sales Manager

Feb 26, 2014 -

triplehhh812que responded

Eric, My name is Charles Broadard, the fees in question were not itemized to me, however I worked with Travis and although he was nice enough and he apologized it was very disconcerting to have to travel all that distance after calling first and actually getting a call asking if I am still coming while I am pulling into the dealership and the vehicle not ready to be seen. I can understand the snow impacting your dealership, but I called hours before and when they moved it up there they could have just brought it out to the front. The purchase price of the vehicle was 7963 and he said he could lower that approx $100 and gave me an out the door price offer of $8429 not including tax and tags. That is where I am estimating almost $600 in dealer fees. The odd thing was I asked was there anyway I could do this today if he could be more flexible with the price and was told no, however less than a week later your dealership marked the car down an additional $600. If that would have been offered I would have purchased the vehicle that day as I traveled up there with the cash in order to keep from having to make multiple trips if I was happy with the vehicle.

Feb 26, 2014 -

Brown-Daub Hyundai responded

Charles, I appreciate the email back. Our pricing is controlled by our central office and our team works within those parameters at the time of a visit. Can I ask if you purchased a vehicle yet?

Mar 02, 2014 -

triplehhh812que responded

Eric, yes unfortunately I have already purchased a vehicle.

Mar 05, 2014 -

Brown-Daub Hyundai responded

OK, we appreciate the feedback, I wish we were able to speak prior to your review. Please let me know if I can be of help in the future.

Mar 05, 2014 -

Brown-Daub Hyundai responded

Dear triplehhh812que, we truly apologize for the issues that you had experienced during your visit. The day of your visit was the day following a 20+ inch snowstorm and many of our vehicles had to be carefully dug out by machine and by hand. With over 300 vehicles in stock the snow removal process took longer than we had originally anticipated, as we had drifts up to the roofs of vehicles and everyone was helping in the process. Due to our focus being placed on the snow removal and having "all hands on deck" outside we truly apologize for not acknowledging you in the showroom. Moving forward, there are applicable state and document fees that are required and often uncontrollable by a dealer. State registration fees, temporary license plates and other items may be required regardless of which state you may choose to register the vehicle or whether you pay cash or finance. Regardless of what the circumstances were, we do strive for better customer service than you received and we obviously dropped the ball and for that I apologize. Please feel free to contact me directly in the future. Thank you, Eric Watson

February 07, 2014

It was a very simple process.... 1- I knew the value of It was a very simple process.... 1- I knew the value of the car 2-I had my max limit of a down payment ready to put down. 3-I did homework on the Gene More

by BrettBrinley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salvatore Luizza
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