Brown-Daub Kia

Well I’m still very upset with the service department. I had the Optima and my daughter’s Jetta in for annual inspection. They said the Jetta needed new brake pads, okay. Now I’m wondering if they that wa I had the Optima and my daughter’s Jetta in for annual inspection. They said the Jetta needed new brake pads, okay. Now I’m wondering if they that was true. Then there was the Optima. Crystal called me at first noting that there was a wiring problem to the left headlight. Then the story changed to a disconnected light, but on both sides. Then the story changed again to the headlights weren’t OEM and wouldn’t pass inspection. As I told Steve, these headlights have been in the car for 3 years and Brown Daub didn’t have an issue with them on the last three inspections. All of a sudden it’s a $1000 problem. The straw that broke the camel’s back was the wiper blades. There was absolutely nothing wrong with the wiper blades. I drove the Optima there in the rain! Steve said it was up to the technician’s discretion. What a load of crap. If the wipers work and aren’t torn, they should pass. With that logic, your technician can fail any part for any reason. I’m disappointed that Steve didn’t do anything to make this right. I hope the service management is happy. You ruined a 7-year relationship. I have a choice where I get my car and the other 3 family cars serviced. It won’t be at Brown Daub KIA going forward. More

One of the best car buying experiences I've ever had. I give kudos to the sales department. I give kudos to the sales department. More

This dealership was really nice and clean! The people were friendly and very helpful during the process of buying my car! The people were friendly and very helpful during the process of buying my car! More

Bill is super helpful, very patient and knows the car well. Will recommend him to my friends. well. Will recommend him to my friends. More

Gabby was amazing! I felt so comfortable making my deal with the entire team. Thank you I felt so comfortable making my deal with the entire team. Thank you More

Brown-Daub Kia was wonderful to work with. All of the transitions were smooth and it was great to work with Don. All of our questions were answered right away and the process was quick! All of the transitions were smooth and it was great to work with Don. All of our questions were answered right away and the process was quick! More

Very accommodating. Steve was a pleasure to work with and understood my needs. We’re able to come to mutual agreement that satisfied both parties. Thank you Steve for yo Steve was a pleasure to work with and understood my needs. We’re able to come to mutual agreement that satisfied both parties. Thank you Steve for your flexibility. More

Gabrielle went above and beyond, she is absolutely incredible. Brown Daub is very welcoming but not at all pushy. They made sure they broke everything down and explained how they were going to do ever incredible. Brown Daub is very welcoming but not at all pushy. They made sure they broke everything down and explained how they were going to do everything. Overall a great experience! More

Professional and understanding when listening to the customer. Very flexible, and easy to schedule a service appointment. customer. Very flexible, and easy to schedule a service appointment. More

Everyone was good at making experience great. Marcella offered water and snacks. Tim kept me updated and was exceptional at giving me choices for service needs. I also saw him help another custo Marcella offered water and snacks. Tim kept me updated and was exceptional at giving me choices for service needs. I also saw him help another customer with her dog when she checked out More