Brunswick Auto Mart

Salesman Eric was easy to work with and we came in at a Salesman Eric was easy to work with and we came in at a fair price. Karen showed me how to connect my inexpensive cell phone with the cars Bluetoo Salesman Eric was easy to work with and we came in at a fair price. Karen showed me how to connect my inexpensive cell phone with the cars Bluetooth. I appreciate her patience and clarity with me. Brunswick Auto Mart is an excellent dealership and I would recommend them to anyone. More

I went into this dealership with low expectations of getting the exact vehicle I wanted. I had been to numerous dealerships in the past six months, and at those dealerships I was unable to get the vehic getting the exact vehicle I wanted. I had been to numerous dealerships in the past six months, and at those dealerships I was unable to get the vehicle I truly wanted. I work in healthcare and we were going through our annual survey and one of the state surveyors that was in our facility and I were talking about cars. I told him what I was looking at and he told me that I should go see his wife who worked at Brunswick Auto Mart. I hesitated calling her just because of how I had been let down in the past. One weekend I drove past the dealership and saw the exact vehicle I wanted sitting out in their used car lot. I saw it sort of as a sign to call her that Monday and tell her who I was and what I was looking for. I called the dealership left her a message to call me back when she had a moment, and within five minutes she called me back. She was so nice and positive towards me on the phone that it felt like I was speaking with a close friend. So I informed her about the vehicle I was looking at and how I saw it sitting on the lot that weekend and that was all I wanted. I gave her some information over the phone that morning. Karen called me back about two hours later and asked if I could come in and discuss my options, and at this point I thought this was when they were going to bring me in and try to sell me a car I didnt want because I couldnt get the one I wanted. I told her that I could suppose I could come up after work and meet with her. I went up to the dealership with my father after work and was greeted by this person who had never even met me before in her life. She was just so nice and warm hearted. She did not give off the typical sales person vibe at all. We went into her office area and went over the brief paperwork that they would initialy need in order to get things rolling. She at that point told me that she had good news and bad news. The bad news was that car I saw on the lot I could not get, but the good news was that they had the exact same Jeep Grand Cheerokee over on the new car lot, and wanted to see if I wanted to take it on a test drive. I sort of hesitated when she asked me because I didnt want to get my hopes up and let them get put down again. With a little bit of encouragement from her and my dad I took the vehicle out for a test drive. When I took the vehicle out for a drive I was on cloud nine and was amazed by it, and wanted it so bad. I felt like a kid in a candy shop. I didnt want to pull back into the dealership and want this dream to be over. When we got back to Brunswick Auto Mart I was then introduced to Andy Ganda and was told he was the VP of sales and he himself was working on the paperwork to get the deal done. We went in and sat down to further discuss everything. My heart kind of sank because I thought this was when they were going to tell me how I wasn't going to get this vehicle. He pulled out some papers and showed me the price of the vehicle what everything else cost and got down to what my monthly payments and interest rate was going to be, and that he needed me to sign this paper so they could get the rest of the paperwork done and let me take the car home. I was in complete shock and was not expecting what he had just said. I was actually going to get this car, the car I had been wanting and trying to get for almost two years. The payments were what I wanted them to be at, and the interest rate was really good too. I signed on the line, and then went into the finance office and signed the rest of the papers that needed to be filled out. Within an hour I was driving my brand new car home! My experiance there was great! My dad was so impressed by the customer service at Brunswick Auto Mart that later in the week he went up there and purchased two new cars for himself and my mother from Karen.When I go up to the dealership for routine services on my vehicle everytime I run into Andy and Karen they remember my name, and ask how my parents are doing and that if everything was going good, and that if there were any problems to give them a call. They still go out of their way after they already did their job to make sure everything is being done to our satisfaction. It is absolutely amazing working with everyone up there. I have had three friends go up there and purchase cars from them because of how wonderful they treat their customers. Brunswick Auto Mart is an amazing dealership! More

I had a great experience at this dealership. I went in looking for a Chrysler 300. They were very fair on the pricing and how much my trade was worth. They attempted to provide me with all the rebates a looking for a Chrysler 300. They were very fair on the pricing and how much my trade was worth. They attempted to provide me with all the rebates available and got me great rate on my loan. I was in and out of this dealership quicker than I had ever been when buying a new vehicle. As an aside, their facilities were extremely clean. Would definitely recommend this dealership. More

Went to Brunswick to get help with a lease I was blowing away the miles on. I was greeted by Andy Blackburn who showed my wife and I a new Jetta Diesel. Andy was partnered with Andy Ganda who made us a deal away the miles on. I was greeted by Andy Blackburn who showed my wife and I a new Jetta Diesel. Andy was partnered with Andy Ganda who made us a deal we could not refuse! Barry signed us up in no time and we were on our way with our shiny new VW! Thank you Brunswick! I will be back! More

I WAS IN FOR SERVICE AND MY VEHICLE WAS COMING TO LEASE END. I WAS LOOKING AT VEHICLES IN THE SHOW ROOM,KAREN BURVAL ASKED ME IF I WANTED TO TEST DRIVE ONE AND I DID! KAREN AND MIKE LAQUARDIA WERE AW END. I WAS LOOKING AT VEHICLES IN THE SHOW ROOM,KAREN BURVAL ASKED ME IF I WANTED TO TEST DRIVE ONE AND I DID! KAREN AND MIKE LAQUARDIA WERE AWESOME TO WORK WITH. I WASN'T RUSHED OR HASSLED. THEY TOOK TIME WITH ME TO GO OVER PAPERWORK AND ANY QUESTIONS I HAD. HATS OF TO THE SALES STAFF AT BRUNSWICK AUTO MART!! I WOULD RECOMMEND BRUNSWICK AUTO MART TO ANYONE WHO WOULD BE LOOKING FOR A CAR .! More

The "very worst" experience I've ever had in my life. Simply put, Brunswick Auto Mart financially destroyed my life. As a gift from my grandfather's estate, I was given $30,000 to purchase a in my life. Simply put, Brunswick Auto Mart financially destroyed my life. As a gift from my grandfather's estate, I was given $30,000 to purchase a vehicle, thus, I put down all $30,000 (in cash) on my vehicle purchase and the dealership never put the $30,000 toward the purchase. The dealership then proceeded to say I never put down any money and that I was harassing them by asking for my money back. In other words, the dealership stole my $30,000. Additionally, since obviously $30,000 is a rather large amount of money, I did every thing I could think of to get my money back. However, I never got my $30,000 back that was given to me by my grandfather, plus, since I called the dealership numerous times complaining for my money back as my first approach, I was then arrested by Brunswick police department detectives for so-called "communications harassment" and served 30-days in Medina County jail due to judge Dale Herbert Chase's personal and professional relationship he and the Brunswick police department have with Gary Panteck and his wife, Cheryl Panteck, the owner's of Brunswick Auto Mart and Medina Auto Mall. Finally, I've never gotten my $30,000 back. More

since my last review, I have contacted Dodge, Chrysler, the BBB and the Attorney General about this dealership. After the dealership heard from Chrysler, they called us to offer us the car at $16 more a mo the BBB and the Attorney General about this dealership. After the dealership heard from Chrysler, they called us to offer us the car at $16 more a month than we had originally agreed upon which was $355 a month for a 39 month lease. How is it that 2 days prior when we went to the finance office to get a loan for the car, we werent close to be qualified to get a 39 month lease at $355 a month, but WERE qualified for a 84 month buy loan at $387 a month and two days later, miraculously we are qualified for a lease amount $16 more than our original agreement?? Mind you, this was the same bank our last loan was thru, and we never once were late on a payment. When we went to a different dealership, we were qualified for a car worth more than the dodge we wanted from brunswick, at a lower payment than brunswick originally agreed on with us. We had written a check to brunswick auto mart for $1000 as a down payment before they had pulled the fast one on us. They are bow refusing to return our check until we resolve the complaint with the BBB. The complaint is that they wont return the check...so what other way could it possibly be resolved unless the return it? Mind you...they told us they would mail it back to us. My husband spoke with the Salesman who said he would meet him on Wednesday in Parma to exchange our check for the Brunswick receipt. The salesman never called, and when he called the next day he said that his boss told him he cant give us back the check until the issue is resolved with BBB. Basically, they dont want another claim against them and are holding our check hostage until we back down...which we wont. In the past 3 years, Brunswick Auto Mart has had 17 complaints against them with the BBB. And thats just the people who took the time to contact the BBB. As you can see from the reviews on dealerrater.com....more than 17 people are upset with this horrible dealership. More

After leaving Cleveland Clinic we hit one of the famous potholes on Carnegie, the first rest area we stopped and after looking at the tires, there was a huge bubble about to burst on the sidewall of the ti potholes on Carnegie, the first rest area we stopped and after looking at the tires, there was a huge bubble about to burst on the sidewall of the tire, luckily Brunswick was just 2 miles away. It was very cold, and being handicapped and gone through a bunch of testing, I was not feeling good at all. We got to the dealership and they immediately got us in, and provide a private room for my tube feedings and medications. They were very considerate and friendly, all that helped. It is those kind of small things I would go back, and recommend this dealership. They even allowed my wife to go back into the service dept. and photograph the tire for submitting our bill to the City of Cleveland for reimbursement. More

Called for a service advisor 4 times the phone just Called for a service advisor 4 times the phone just rings no vovice mail no nothing then call back the lady forwards the call again and the same thi Called for a service advisor 4 times the phone just rings no vovice mail no nothing then call back the lady forwards the call again and the same thing happens , Asked foe a manager I get vovice mail. More

Absolutely the worst crooked dealer there is. Slimey , liars with no integrity. They take your money then dont want to be responsible for anything. Pass on this dealership liars with no integrity. They take your money then dont want to be responsible for anything. Pass on this dealership More