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Brustolon Buick GMC

Mystic, CT

3.6
66 Reviews

47 Stonington-Westerly Rd

Mystic, CT

06355

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Showing 66 reviews

March 12, 2023

PLEASE DO NOT BUY OR SERVICE WITH BRUSTOLON ! Read the reviews they have an “F “ rating with the Better Business Bureau It has been the worst experience of my life. Brendan Casey and Dan Case More

by Duped
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe and Dan Casey
Mar 20, 2023 -

Brustolon Buick GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 09, 2023

I highly recommend seeing Chris Stevens at this dealership. I came in knowing what I wanted and he was great at being able to help me stay within my budget. He was accommodating, was very on top of More

by Susanhlong
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Stevens
Mar 10, 2023 -

Brustolon Buick GMC responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Brustolon Buick GMC Team

February 06, 2023

We initially worked with Chris on line who helped me set up an appointment and then I worked with Arvey in the store. Easiest buying experience ever! They were straightforward and worked with us regarding More

by juliemontafia
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Arvey
Feb 08, 2023 -

Brustolon Buick GMC responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Brustolon Buick GMC Team

January 31, 2023

Amazing! They made it so easy. No hidden fees no fake prices. We got an amazing deal! More

by Cheryl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
Feb 02, 2023 -

Brustolon Buick GMC responded

Thank you for the great review, Cheryl. Please come visit us if you need anything else, be it service or sales. Sincerely, The Brustolon Buick GMC Team

January 17, 2023

My salesperson Joe was direct, to the point and didn't waste time. He was able to get me in and out within an hour. I purchase vehicles frequently for my rental business and I can count on 1 hand how many More

by Will
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Perry, Ken Dupuis
Jan 19, 2023 -

Brustolon Buick GMC responded

We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, The Brustolon Buick GMC Team

January 17, 2023

Joe was super easy to deal with and very honest. My credit isn't the best and he worked with me to find the right vehicle and payment that fit me and my budget. I previously went to 3 dealers that w More

by Jen P
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Perry
January 17, 2023

Rude and disrespectful sums up Joe Perry. Went to look at a specific car with my friend and was pushed to look at two other cars instead. That was totally fine, I appreciated the options. It More

by mp9592
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Joe Perry
Jan 19, 2023 -

Brustolon Buick GMC responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com

January 07, 2023

My experience here at Brustolon was very good…I was greeted be Chris. He then assigned me to a salesman…if you’re looking to buy a car, I would recommend Ken. Ken was very easy to work with and very kn More

by Jacancel85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken
Jan 10, 2023 -

Brustolon Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Brustolon Buick GMC Team

January 03, 2023

Buyer beware. This place really took me for a ride! Sold me a car with 60k miles for 40k! Drive off lot, blown transmission!!! Promised me 4 new tires, got 2! Neve More

by abarros2977
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe, Chris
Jan 05, 2023 -

Brustolon Buick GMC responded

I am not pleased to hear of the incident you described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Brendan Casey (860) 245-9967 brendan.casey@brustolon.com

Jan 05, 2023 -

abarros2977 responded

Hello Brendan. Please reach out to me at any time. I have lost a lot of sleep over being taken advantage of at your dealership. Goes against everything I've read about the Casey family. If you'd like to make this right, you can replace the back two tires as promised, do an alignment and a fluid change at minimum. At best, you buy back the car for exactly what I paid except now it has a brand new transmission and a full set of new window tints. I don't want to post my number on line so if you email me privately I'll share it with you.

December 31, 2022

Great Sales Experience. Transparent Pricing. Thank you Arvy. I would definitely recommend coming here. Great selection More

by jmish475
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Arvy
Jan 03, 2023 -

Brustolon Buick GMC responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Brustolon Buick GMC Team

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