Bryan College Station Toyota - Service Center

Bryan College Station Toyota responded

Coming from someone with 35 years in the auto industry, your praise means a lot to us! We're thrilled to hear that our speed, efficiency, and customer service stood out, and we're delighted Bobby Hall made your visit seamless. We’re committed to maintaining that level of service, and we look forward to welcoming you back in the future. Thank you for sharing your experience!

Bryan College Station Toyota responded

It's wonderful to hear that Carey made such a positive impression on you! Knowing that you would recommend Carey to your friends and family is the highest compliment we could receive. We're grateful for your feedback and look forward to welcoming you back for your next service visit.

Bryan College Station Toyota responded

Having Bobby as your service advisor for three Tundras speaks volumes about the trust and relationship you've built! It’s great to know that his professionalism and expertise have made such a positive impact on your service experience. We truly value your loyalty and appreciate your kind words about Bobby. Thank you for choosing BCS Toyota for your service needs!

Bryan College Station Toyota responded

It’s wonderful to hear that our service representatives were so helpful and that Cody went above and beyond with your truck! We take pride in our team’s dedication to providing excellent service and ensuring everything is left clean and neat. Your feedback means a lot to us, and we’ll make sure to recognize Cody for his outstanding work. Thank you for sharing your experience, and we look forward to assisting you again in the future!

Bryan College Station Toyota responded

Thank you for the 5-star review and sharing your experience with us! We are thrilled beyond belief to hear Bobby always makes you feel welcomed and takes care of all of your needs. His dedication to our customers truly makes a difference, and we’ll make sure to share your kind words with him. If you ever need anything in the future, you know we are just one call away. We hope to see you again soon!

Bryan College Station Toyota responded

Your feedback is greatly appreciated! It’s wonderful to hear that you experienced fast, clear, and efficient service. Our team strives to be attentive to our clients' needs and to communicate effectively about the work being done. Thank you for taking the time to share your experience, and we look forward to serving you again!

Bryan College Station Toyota responded

We genuinely apologize for the miscommunication you’ve experienced with our maintenance recommendations. Your trust is important to us, and it’s concerning to hear that you feel unclear about the services we provide. It’s our goal to ensure our customers feel confident in our care for their vehicles, and I’m sorry that we fell short in your case. We kindly ask that you please reach out to our Customer Relations Manager at customerservice@purdygroupusa.com. They are dedicated to addressing concerns like yours and will work to ensure you feel confident moving forward. Thank you for sharing your thoughts with us, and we hope to have the opportunity to resolve this together.

Bryan College Station Toyota responded

Thank you for your feedback. We’re glad to hear that your service experience has been satisfactory, but we’d love the opportunity to turn that 3-star review into a 5-star one. If there’s anything specific we can improve to better serve you, please reach out to our Customer Relations Manager at customerservice@purdygroupusa.com. We value your input and hope to enhance your experience in the future!

Bryan College Station Toyota responded

Thank you for sharing your feedback and for highlighting Ron’s exceptional service. We’re truly sorry to hear about your experience with our sales department and that it fell so far short of your expectations. Your experience with the fleet services should never have been this frustrating, and we understand how this has affected your trust in us. Please know that we take this seriously and will work to address the knowledge gap in our team. We’re grateful that Ron’s dedication has kept you with us for service, and we appreciate your loyalty.

Bryan College Station Toyota responded

We’re thrilled to hear that Dustin and the Bryan College Station Toyota team have consistently provided great care for your Venza! Keeping you informed and delivering efficient service is always our goal, and it's wonderful to know that the entire team has been courteous and helpful throughout the process. Thank you for sharing your experience—we look forward to continuing to take care of your vehicle!