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Bryan College Station Toyota - Service Center

Bryan, TX

4.7
512 Reviews
Call Service Center (979) 776-0404

512 Reviews of Bryan College Station Toyota - Service Center

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September 21, 2024

Waited in car for 15 minutes after checkin for a different representative to ask if I had been helped. Then waited an hour for an oil change. Saw my car in the ready to pick up lane but no one came More

by StillWaiting
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Lopez
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We sincerely apologize for the delays and the lack of communication you experienced during your visit. This is not the level of service we strive for, and we appreciate you bringing it to our attention. To better understand your experience and discuss it further, please reach out to us at customerservice@purdygroupusa.com. Your feedback is important to us, and we want to ensure we make things right. Thank you for your understanding.

September 21, 2024

Russ is professional, very knowledgeable, and provides outstanding service. He is an asset to your team. More

by KATHERYN.DAVILA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We truly appreciate your feedback! It’s fantastic to hear that Russ has impressed you with his professionalism and knowledge while providing outstanding service. We’re lucky to have him on our team, and your recognition of his efforts means a lot to us. If there’s anything more we can do for you, please let us know!

September 21, 2024

Good timely service at a reasonable price, I will be using your services for all my major maintenance needs. Thank you More

by TIM.JONES1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We’re glad to hear that you had a positive experience with our timely service at a reasonable price! It’s great to know you’ll be choosing us for all your major maintenance needs. Your trust means a lot to us, and we look forward to continuing to provide you with excellent service in the future!

September 21, 2024

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by VRBRYANV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Holifield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Bryan College Station Toyota responded

We really appreciate this 5-star review! Thank you so much! Customer Relations Manager customerservice@purdygroupusa.com

September 20, 2024

Great service! Had my service at 16000 miles. They did everything well. Lots of space to sit and wait also. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

It’s fantastic to hear that you had great service during your 16,000-mile maintenance! We’re glad to know everything was done well and that you found our waiting area spacious and comfortable. Your positive feedback is greatly appreciated, and we hope to see you for your next service!

September 20, 2024

He is Great and he genuinely cares for his clients! Tanner is a man of great integrity and is all about making sure you are taken care of! Jonathan A. Poe More

by JPOE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wally Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zeeshan Devani
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Seigler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Makaleigh Netterville
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We truly appreciate your kind words about Tanner! It’s wonderful to hear that he genuinely cares for his clients and exemplifies great integrity. Providing exceptional care is what we strive for, and it’s great to know that Tanner ensures you’re well taken care of. Your feedback means a lot to us!

September 20, 2024

Friendly and Attentive. I have no other words to describe how I feel about this dealership at this time. More

by DE19NN6IS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russell Karli
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We’re grateful for your feedback! It’s wonderful to hear that you found our team friendly and attentive. Your satisfaction is our priority, and we appreciate you sharing your feelings about the dealership. If there’s anything more you’d like to share or if you have any questions, feel free to reach out!

September 20, 2024

We are very pleased with the work done and Tanner is always courteous and helpful. More

by GRAGGS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tanner Gregory
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We’re delighted to hear that you are very pleased with the work done! It’s wonderful to know that Tanner consistently provides courteous and helpful service. Your satisfaction means a lot to us, and we look forward to serving you again in the future!

September 20, 2024

The Toyota team was helpful in diagnosing and servicing the issues that my vehicle had. More

by EDENHERNANDEZ5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Beran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

Thank you for sharing your experience! We’re pleased to hear that our Toyota team was helpful in diagnosing and servicing the issues with your vehicle. Ensuring that your vehicle is in top shape is our priority, and we’re glad you had a positive experience with us. If you have any further needs, don’t hesitate to reach out!

September 20, 2024

Justin was very polite and accommodating person who helped with the services I needed in an excellent manner. More

by MDGUPTA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Birdwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Bryan College Station Toyota responded

We appreciate your feedback! It’s wonderful to hear that Justin provided polite and accommodating service while helping you with your needs. Ensuring our customers have a positive experience is important to us, and we’re glad Justin made a great impression. We look forward to welcoming you back for any future assistance!

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