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Bryan Honda
Fayetteville, NC
2,771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,771 Reviews of Bryan Honda
July 09, 2018
Not up to par My service advisor had an emergency and needed to leave. That is understandable. However, the service department failed to call to notify me of this a My service advisor had an emergency and needed to leave. That is understandable. However, the service department failed to call to notify me of this and I only knew to pick up my car when I called to check close to the end of the business day. If I had not called, I’m pretty sure they would have forgotten to call me. The gentleman who checked me out rushed me out of the service department and failed to let me know that my car needed wheel alignments, which I would have been happy to do if I had known earlier in the day when they made that note. However, I only found out by reading the service log. Additionally, my driver’s seat is torn about 4 inches on the side, which did not exist prior to dropping my car off. I tried calling but would always get left on hold. I was considering purchasing a new Honda from Bryan this year but now I am reconsidering this entire dealership. For a service that cost over $400, the customer service was appallingly bad. More
by jkbrown1188
Verified CustomerEmployees Worked With
Anthony Pinero
July 09, 2018
Near perfect Great service from Will and the entire team. They were very busy and made helping was never an issue. In and out same day with new car. Will was highl Great service from Will and the entire team. They were very busy and made helping was never an issue. In and out same day with new car. Will was highly intelligent and would recommend to anyone I speak to More
by BrianQ714
Employees Worked With
Taylor, Antonio Leavy, William Jenkins
July 08, 2018
90k service Kellie was very helpful in every aspect of the service she told me everything up front I knew exactly what I was getting into and what I needed to hav Kellie was very helpful in every aspect of the service she told me everything up front I knew exactly what I was getting into and what I needed to have serviced and she even made it exceedingly easy to pay my bill via my phone. The only person I dealt with was Kellie so please disregard the 10 people that I have selected it was the first time on the list. More
by RKRISTOFOR
Employees Worked With
Rasheed Akins, Roy Bennett, Romie Hawthorne, Kendyl Canty, Annette Johnson, Don Copeland, Lucious Garner, Harry Barmer, William Jenkins, Jeffery Brooks
July 08, 2018
Quick curtious service. Visited the dealer for a service and they were very nice and friendly they did a great job with the car and I was very pleased with the work that they Visited the dealer for a service and they were very nice and friendly they did a great job with the car and I was very pleased with the work that they did. I would recommend them for service and repair of your Honda. More
by FILPO.USASOC
Employees Worked With
Henry Mims
July 08, 2018
Excellent Bryan Honda dealers have good customer service and they are very perfessional. I really enjoyed my experience with this dealership. I was in and out i Bryan Honda dealers have good customer service and they are very perfessional. I really enjoyed my experience with this dealership. I was in and out in last then 2 hours. More
by wsimmon2
Employees Worked With
William Jenkins
July 08, 2018
Good experience Jammal service did a great job of keeping me and others informed about how long our wait to explaining concerns. I will go back again for sure Jammal service did a great job of keeping me and others informed about how long our wait to explaining concerns. I will go back again for sure More
by LT92092
Employees Worked With
Jammal in the Service Dept
July 08, 2018
Best Dealership!! I had to get my first service done on my new vehicle and its walk in service you would think there would be a long wait butI was greeted when I got th I had to get my first service done on my new vehicle and its walk in service you would think there would be a long wait butI was greeted when I got there and was helpes in the matter of minutes I love this dealership from my purchase to my service everyone has been so kind and helpful Thank you all!!! More
by jthooks84
Employees Worked With
Nelson Rodriguez
July 07, 2018
Pretty good Overall the experience was an ok one. We're not the type that live walking in somewhere we know we're gonna end up spending lots of money, but the sal Overall the experience was an ok one. We're not the type that live walking in somewhere we know we're gonna end up spending lots of money, but the sales lady, Annette was pretty cool. Sje made us feel as though she didn't care too much about the commission and was willing to do everything she could to give us the best deal she could. Tje only downfall was that we were at thay dealership for about 6 hours!!! The process definitely needs to be streamlined some how. More
by STEPHLUV86
Employees Worked With
Rasheed Akins, Jackie Brockman, Annette Johnson, Wayne Mensch
July 07, 2018
Excellent service!!! The accessories for our Honda HR-V were promptly installed on the day promised. The service technicians were friendly and courteous and did an excelle The accessories for our Honda HR-V were promptly installed on the day promised. The service technicians were friendly and courteous and did an excellent job. A special kudos to Robert Acosta for a job well done! Keep up the outstanding service. My grandson and I are looking forward to many years of keeping the HR-V in excellent shape with you. More
by JOSE.ESPANOL
Employees Worked With
Robert Acosta
July 06, 2018
Bryan Honda customer for 20 years! On July 4, Mr “Bow Tie” Romie transitioned me from driving an Odyssey for the past 14 years to leasing a 2018 Pilot....happy customer.......again. Th On July 4, Mr “Bow Tie” Romie transitioned me from driving an Odyssey for the past 14 years to leasing a 2018 Pilot....happy customer.......again. Thank you Romie for making this a fun and easy experience. Romie works tirelessly for his customers and is always there....even on his days off. More
by Susan C
Employees Worked With
Romie Hawthorne
