Bryan Honda
Fayetteville, NC
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2,634 Reviews of Bryan Honda
What tan amazing experiance I had an amazing experience at Bryan Honda. Loved the sales team and finance team Robyn was amazing. They really moved mountains for us. I highly rec I had an amazing experience at Bryan Honda. Loved the sales team and finance team Robyn was amazing. They really moved mountains for us. I highly recommend Bryan Honda. More
Horrible Purchased a certified pre owned Honda Civic. It is not worth the paper it is written on. I have had multiple tire problems since I purchased the car 7 Purchased a certified pre owned Honda Civic. It is not worth the paper it is written on. I have had multiple tire problems since I purchased the car 7 weeks ago. It started the night I drove it home. After the 4th issue I called the service department. I was told I would receive a call back with a resolution in 48 hours. A week later, I had to call them only for the snotty service manager to state that its required to have 5/32 tread on the tires to meet the certification. 5/32 is not much and barely met the requirement. He refused to help rectify the situation stating they lost money on our sale. Take that up with the sales folks and not the buyer. They did not forward the complete loan package to the bank. The bank called and harassed us for a week trying to get the information. Called Bryan Honda multiple times to get this rectified to no avail. We completed all the information for the bank again. The car battery was dead upon arrival. The windows of the car was smeared with some gunk. I had to buy denatured alcohol to clean the crap off the windows so I could see to drive. Horrible. Go to Lumberton or Sanford. More
Shawn did an excellent job in all areas, very professional. My wife and I just went to look and price some used CRV s, but Shawn gave us such a great deal we could not turn him down. Excellent job and very frie My wife and I just went to look and price some used CRV s, but Shawn gave us such a great deal we could not turn him down. Excellent job and very friendly. Look forward to more with Bryan Honda and Shawn Walker. Thank you very much. More
Best and most enjoyable sales experience I've ever had I went to Bryan Honda and met Shawn. I told him I wanted a civic and immediately we went out and showed me the features and driving experience of a 20 I went to Bryan Honda and met Shawn. I told him I wanted a civic and immediately we went out and showed me the features and driving experience of a 2014 civic and helped me trade in my old car and get financing with reasonable monthly payments. He was not going to give up until I got into my dream car and he absolutely did. I would recommend Shawn to anybody going to Honda. More
Unsatisfied with the most xxxx poor customer service I was at this dealership for about 3 hours and never test drove a car even though I was there to shop for one. I was told we were starting backwards a I was at this dealership for about 3 hours and never test drove a car even though I was there to shop for one. I was told we were starting backwards and she got all my information first. I was never even shown the cars I was interested in only given the details verbally of what each package meant. I was never worked up a quote that day either WOW-and was told someone would call me to give me the numbers tomorrow. In all my 41 years I have never not at least walked out knowing what rate and payment they were offering. EVER!!!!!! Long story short----Nobody ever called. I gave them a call back the next day and was told they were just really busy with the holiday and they would call back by the close of business. Still no call a week and a day later. I called today and spoke with the sales manager who was apologetic and said he would work on getting the information to me and asked if I minded if my same sales person gave me a call.....I said sure because she was nice, just obviously fell short on the follow through on my Labor Day visit. Tonight guess what- SHOCKER- YET AGAIN NO CALL! On this same Labor Day I went to Nissan in Fayetteville and test drove an awesome car and got the numbers before heading to Honda that day. I was in and out in less than an hour and a half. I give this dealership a very poor customer service rating. They are very busy and Honda sells itself, but they need a lot of work as a business. 41 years and never had this happen!!!!!!!!!! More
My CRV It took a lot of work to locate my CRV but we finally got the right color and trim package. I am very happy with the car and the service that I receiv It took a lot of work to locate my CRV but we finally got the right color and trim package. I am very happy with the car and the service that I received Terrell Lake and the rest of the team were very helpful and patient with me. More
Excellent customer service I bought a 2014 Honda Pilot Touring on 17 July at Bryan Honda. I was looking to trade in my 2012 Pilot EX-L. When I first became interested in purcha I bought a 2014 Honda Pilot Touring on 17 July at Bryan Honda. I was looking to trade in my 2012 Pilot EX-L. When I first became interested in purchasing a new Honda, Deja Brooks was the first person I'd been in contact with initially via e-mail and then she followed up with a phone call. She was very friendly and helpful. On the day that I decided to go the dealership, Shawn Walker was the first person who greeted me and my husband when we walked into the dealership. He was also very friendly, helpful, and listened to what I wanted. When we took the vehicle out for a test drive, he was knowledgeable about the vehicle and how the different features worked. He made us feel comfortable and didn't put any pressure on us in purchasing the vehicle because I told him I wanted to think about it overnight. When I came back the next day to purchase the vehicle, the process was very seamless. The dealership also was able to transfer the running boards from my old Honda to the new one. Shawn even took the time to help me connect my phone to the vehicle. I would have no problem recommending Shawn Walker and Bryan Honda in purchasing a vehicle. More
Drove off happy I had the honor of with Mr. Joe & Veronica Davis. What a wonderful team. I was very impressed that they both were so knowledgeable on the vehicle that I had the honor of with Mr. Joe & Veronica Davis. What a wonderful team. I was very impressed that they both were so knowledgeable on the vehicle that I purchased yesterday(2014 Honda V6 w/navigation). They answered all questions and then some. I have to mention that they made me feel so comfortable during the whole process that it seemed that we knew each other for years. I dont believe that I would have received that kind of service anywhere else. I would recommend them as a sales consultant any day... Thanks again Team Davis/Bryan Honda More
Love it! I just got the States, T-REX Lake went above and beyond my expectations along with General Manager Tim Roussell. Thanks to T-REX, and the people at Br I just got the States, T-REX Lake went above and beyond my expectations along with General Manager Tim Roussell. Thanks to T-REX, and the people at Bryan Honda for the wonderful experience on the purchase of my 2015 Honda Fit. I highly recommend them for your car buying needs. More
Satisfied Customer I had the privilege of working with Joe Davis and the team at Bryan Honda. My situation was a little different in that I was traveling down south from I had the privilege of working with Joe Davis and the team at Bryan Honda. My situation was a little different in that I was traveling down south from New England specifically to get a reliable car that had not seen years of snow/salt damage from the harsh winters in the north. That being said, I had to do most of my research online and via the phone since I only had limited time to pick up a car and drive it home. I found the right vehicle for me and my family at Byran Honda and Joe was instrumental helping me shop. He even went so far as to take out his cell phone and give me a video tour of the SUV I was interested in and text it to on the spot. When I arrived, I was happy with and impressed by the professionalism and customer service that was displayed by everyone at the dealership. I would feel comfortable sending my friends and family to Bryan Honda. More