Buchanan Automotive Inc.

Started out very stressful, with a dented up brand new truck on the lot they were trying to sell me. When i flipped out on the team, they tried to de-escalate the situation the best they could, and luckil truck on the lot they were trying to sell me. When i flipped out on the team, they tried to de-escalate the situation the best they could, and luckily had another of the exact same identical truck, so they eventually got the sale, and i bought the new truck. Not sure about the service department, only dealt with the sales team. Pretty decent service overall considering how it started off. More

I am extremely disappointed with the way Buchanan Chevrolet handled my attempt to purchase a new Silverado. I initially expressed interest in a truck on your lot last Monday and specifically asked Chevrolet handled my attempt to purchase a new Silverado. I initially expressed interest in a truck on your lot last Monday and specifically asked to be notified if it sold because my spouse would need to leave work to travel to the dealership when we were both available Thursday afternoon. The truck was sold without anyone notifying me. Your sales manager, Alex, then told us a matching truck had been located at a dealership in Georgia and that a dealer trade would be initiated. We negotiated pricing, came to an agreement, and shook hands on the deal. I was asked for my credit card for a $500 deposit but then was told the machine wasn’t working so we’d have to go on the honor system. (Turns out Buchanan doesn’t work on honor) I was told I would receive an update Friday evening regarding the truck’s arrival. No one called Friday. I had to call shortly before closing and was told the Georgia dealership had not yet responded and that I would receive a call Saturday morning. That call never came. Saturday afternoon I again had to contact the dealership, was told Alex would call me after finishing with another customer, and instead only received a text apologizing for the lack of communication. When I asked why it had been so difficult to receive updates, I received no response and heard nothing further. Today, almost a week later, another Buchanan employee contacted me via text assuming I had already been told the truck could not be obtained and attempted to sell me different vehicles instead. I then contacted another Chevrolet dealership, which informed me that the Georgia truck had reportedly been sold weeks earlier. If accurate, this is completely inconsistent with what Buchanan represented to me throughout the negotiation. For what it’s worth; I’m an ideal customer. I have an excellent credit score and was happy to put money down as well as a trade-in. I will make sure everyone I know hears that Buchanan is not the dealership to spend their time and money on. Whether this was poor communication or inaccurate information provided by your staff, the experience was unacceptable. I spent days waiting on updates that never came, was repeatedly promised phone calls that never happened, and made purchasing decisions based on information that now appears to have been incorrect. I expected much better professionalism, transparency, and communication. More

Have had nothing but problems with this dealership, they've had my husband's truck for a month and Josh will not return our calls, and is conveniently never available when we call to follow up. they've had my husband's truck for a month and Josh will not return our calls, and is conveniently never available when we call to follow up. More

Professional, helpful, super friendly. He made buying my dream car a reality. I am so very excited! He made buying my dream car a reality. I am so very excited! More

Salesman Reece and service manager Shelly were super friendly and helpful! The process was a breeze! friendly and helpful! The process was a breeze! More

I previously had an issue with this dealership that went on resolved so intern I wrote a negative review, I am happy to inform you that Buchanan automotive reached out to me and resolved my issue, I don’t k on resolved so intern I wrote a negative review, I am happy to inform you that Buchanan automotive reached out to me and resolved my issue, I don’t know how to remove the negative review but the least I can do is Give them another review that’s positive. Thank you, Buchanan automotive and Chuck for resolving my issue. More

I took my car Buchanan because it was close but to find out it was the beast great customer service and fast service out it was the beast great customer service and fast service More

Jon and Brandon were top notch and have changed my respect for a honest and straight forward dealing! Very satisfying purchase from Buchanan Automotive Inc due to these individuals! 😎👍 respect for a honest and straight forward dealing! Very satisfying purchase from Buchanan Automotive Inc due to these individuals! 😎👍 More