Buchanan Automotive Inc.

Showed up today to get appraisal on my truck to trade in because of great deal they were having till end of this month. Here's where it got bad, the salesman Tyrese although nice, parks my truck next to the because of great deal they were having till end of this month. Here's where it got bad, the salesman Tyrese although nice, parks my truck next to the white square concrete support for roof but after he hits the concrete pillar on the right front bumper. And then comes into show room and gets his manager and another gentleman. All 3 go back out and look at my truck. All 3 come back in and not one person comes and talks to me about what had happened, but procede to talk to me about possibilities of a purchase of new vehicle. By the way, the only reason I knew this even happened was my daughter's boyfriend noticed the salesman and managers looking at it. Long story short, I did not purchase any new vehicle. My appraisal was way low, too many mandated add ons( theft protection, ceramic coating, nitrogen in tires, window etching $1,800.00 extra that consumer pays for even if you don't want it) Anyway, I let them know this isn't for me and when myself, daughter and boyfriend look at my front bumper I walk back in to talk to Tyrese and ask are they going to fix this. He plays dumb when he looks at it and says he knew nothing about it. ( He was the salesman that hit the block wall and still parked beside it) He then has me pull it around back to have a detail person buff it out. Now there is the Manager who also walked out to look at the bumper in the beginning and said he meant to talk to me but was in a meeting and how can he make it right. Hoping I was going to trade it in they didn't even try to buff it out before I decided to leave. In other words, they were goi g to let me drive off there lot without saying anything. I voiced my mind to the manager I was pissed and they made a poor decision and made this dealership not look good. But all of a sudden they can rerun the numbers to try to get me into a new vehicle where I would like to be and they will be in touch.( haven't heard back yet-2hrs 45 min. since left.) I can't say they aren't nice but they lied and that's what pisses me off. Be honest with your customers and you may not get reviews like the ones on here!!!! More

Staff was friendly and welcoming, but we were disappointed with the final price of the vehicle as compared to the online price. Too many additional costs for undisclosed add ons. This dove up t disappointed with the final price of the vehicle as compared to the online price. Too many additional costs for undisclosed add ons. This dove up the final cost of the vehicle More

DO NOT go to this dealership and expect to get the Buchanan price advertised and fair value on your trade. If you want to get the trade in value for your trade they will raise their Buchanan price. W Buchanan price advertised and fair value on your trade. If you want to get the trade in value for your trade they will raise their Buchanan price. Worst dealership ever! More

Dealing with these people is maddening. Saw a used Ram on their website. It was a stock photo. Called and asked if they could send me an actual photo. Said they couldn't - It was being deta Saw a used Ram on their website. It was a stock photo. Called and asked if they could send me an actual photo. Said they couldn't - It was being detailed and inspected at another location. Said they'd send the photo when ready. Told them I was from York, ninety minutes away. Didn't want to drive all the way there if I couldn't see the actual truck. Said they understood. A week goes by. Contact them again inquiring about the photo. Responded by strangely saying via text to stop in so we can value your trade-in. I said I'm ninety minutes away, remember. Nothing. Called a few days later and asked if the truck was on the lot. Said it was. Asked why they hadn't sent me a photo as they promised. Said she'd check with her manager. Nothing. A few more days go by. I send a text detailing my interaction and consequent frustration as a review on their website thinking it would prompt them to contact me. Nothing. That is how it stands as I write this. I want to buy a truck but they don't want to sell me one. Odd. Very odd. I'm suspecting a bait and switch by advertising the stock photo at a relatively low price but not the real photo. In fact at one point, I was informed that perhaps I'd be interested in a different truck. I was sent several options all of which were at least $12k more than the truck I wanted. Something ain't right. More

Typical bait and switch game here. Advertised internet price is 8k lower than MSRP but when you ask for the out the door price you quickly learn that they have tacked on 7K in mandator Advertised internet price is 8k lower than MSRP but when you ask for the out the door price you quickly learn that they have tacked on 7K in mandatory add ons that people don't want or need like $900 window etching, $5000 for ceramic coating $1000 for windshield cleaning and $90 for nitrogen in the tires. They did not try to hide it but they have no interest in negotiating so I took my money elsewhere. Buyer beware!! Thank fully there are plenty of other dealerships out there that are willing to work with you. More

same as the other reviews on here - wish I read this before I went up there. typical bait and switch cruddy dealership. advertise 1 price online and then its $3k more when you get there because they fil before I went up there. typical bait and switch cruddy dealership. advertise 1 price online and then its $3k more when you get there because they filled the tires with nitrogen and have some theft prevention warranty. All useless More

They use low prices to get you in the door and then think that you are stupid and won’t see through their lack of integrity. As soon as we said we were paying cash they said price will be $2000 more then ga that you are stupid and won’t see through their lack of integrity. As soon as we said we were paying cash they said price will be $2000 more then gave us 1/3 of what are trade in was worth. We walked out and they chased us wanting to make a deal which was a decent offer. We said we would consider and off we went. 10 minutes later they texted us and told us the new offer was only good for 1 hour. They prey on people! More

If something sounds too good to be true it often is. This dealer uses deceptive xxxxxxto get customers in the door. They have a long list of xx dealer installed add-on's, (ceramic coating, theft protect This dealer uses deceptive xxxxxxto get customers in the door. They have a long list of xx dealer installed add-on's, (ceramic coating, theft protection, VIN etching, nitrogen filled tires, etc) adding around $10K that is not advertised on their list price. With all the information available to consumers today, you would think dealers would not be as blatantly deceitful. Gotta love these shady stealerships. RUN! More

Have now reached out 7 separate times to get numbers on a Silverado was promised I would be sent info every time. First by salesmen, then managers, the the gm. A GM even gave me his personal phone number and Silverado was promised I would be sent info every time. First by salesmen, then managers, the the gm. A GM even gave me his personal phone number and then didn’t get back to me again. Ridiculous go elsewhere they are obviously not interested in selling cars and making money. More