Buchanan Automotive Inc.

Ali was awesome by far the best customer service person I have ever dealt with. Would most definitely come back again have ever dealt with. Would most definitely come back again More

I wish I listened to my gut and talked my husband out driving almost 2 hours for a test drive. He saw their ad online for a Chevy Trail Boss selling for a way to good amount to be believed. So he schedul driving almost 2 hours for a test drive. He saw their ad online for a Chevy Trail Boss selling for a way to good amount to be believed. So he scheduled a test drive for this past Saturday. Should have known something was up when he got a call in the morning from the dealership stating that they sold all of the trucks listed online but had more coming in and do we still want to come for a test drive. Of course hubby said yes. So we made the trek down. Got there and immediately was ushered to a "sales" desk with a "sales person" to start talking about what we were looking for. I thought okay this is normal but when we sat there for 45 mins after the "sales person" went to find the "sales manager" I thought something was up. So this "sales manager" came over and sat down and started to discuss numbers. First thing I noticed was that the price he had on the paper where not what was advertised. I pointed that out and he said "well all of those trucks have sold" I pointed out that according the the dealership's website, the price stated was good until June 30, 2021. His comment was, "let me see what I can do" and hubby asked if we can at least test drive a truck. We were told they didn't have any Trail Bosses on site but did have another model. Well a truck is a truck so we test drove that one and actually liked it. So, we got back to the dealership and sat and waited for the "sales manager" to come back with revised numbers. Well he came back and yes the number was revised by $2k. So we asked about the truck that we just test drove (mind you the price for this truck was already listed on their website) his response was to have the "sales person" provide him with the vehicle number and he would see what he could do. We sat there for another 45 mins while our "sales person" was waiting in line to get our "pricing". We were already there for almost 3 hours. We got up and told the "sales person" we had to go because we had to be somewhere and we walked out. Now if they were serious about trying to make the sale, I would have expected someone to come after us but nope. So basically this dealership is more into volume sales than on customer service and honoring the price on their website. This is a prime example of "bait and switch" sales. I do not recommend going to this dealership for anything because as the saying goes "if it looks to good to be true, then it's not true". Mind you this review is nothing against Chevy at all. I do like Chevy trucks. More

Purchasing a vehicle from this dealership was a horrendous experience. The sales process was lengthy and the team members we worked with were disorganized, deceitful, and condescending. We were cha horrendous experience. The sales process was lengthy and the team members we worked with were disorganized, deceitful, and condescending. We were charged incorrect sales tax twice and were lied to about the financing terms of our loan. Gap insurance was added after we had declined this coverage twice and a third party extended warranty was added without our consent. We had to wait for paperwork to be redone several times in order to have these things removed and numerous other errors corrected. After spending over $50,000 on a vehicle, we were given less than ¼ tank of gas to drive several hundred miles home. The registration transfer took 8 weeks to complete and was processed incorrectly. Instead of transferring our personalized plates to the new vehicle as we requested twice during our transaction, we were given generic plates. I have purchased six vehicles in my adult life and have never encountered such poor communication and patronizing deception until my experience with Buchanan Automotive. More

BUYER BEWARE of misleading advertisine and unethical sales process. I purchased a vehicle from Buchanon Automotive in April,'21. I drove to the dealership to purchase the vehicle. The dealership adve sales process. I purchased a vehicle from Buchanon Automotive in April,'21. I drove to the dealership to purchase the vehicle. The dealership advertises low prices, however you would have to finance thru their preferred lender otherwise they charge additional $2000. Then you have to buy, as in forced to buy their theft protection for $699. They advertise $4300 below cargurus market price but add it back on with these charges. Also their financing rates are not competive, they are three times expensive. I have excellent credit and they offered me over 6%, and the rate depends on how much you finance. Also during negotiation the sales person stated the theft protection was for lifetime. But when I saw the contract it was for 3 years. I told him, hey you stated it was a lifetime protection. He said I made a mistake, but you still have to buy it or the deal is OFF. In summary, the dealership advertises low, but they slap on bogus fees and coverage to close the gap to increase the sales price. I bought their car but wouldn't have had I not driven 80+ miles to get it, spent 4 hours at the dealership at that piont and they had already taken my trade in, removed the plates, sawed off the screws off license plate. More

This was the absolute worst experience trying to purchase a vehicle. The manager Mike was completely unprofessional. They had messed up a figure on a sales contract, and instead of working with us for thei a vehicle. The manager Mike was completely unprofessional. They had messed up a figure on a sales contract, and instead of working with us for their mistake. The manager threw a tantrum and became volatile towards my wife and I ripping up papers. We had to walk away from the dealership. Don’t waste your time and find a better dealership. This dealership is a joke! More

Went window shopping and ended up buying a truck, Rhonda and Alex were both very professional, knowledgeable, and kind. The dealership was very busy but they both still made the experience painless and fun. and Alex were both very professional, knowledgeable, and kind. The dealership was very busy but they both still made the experience painless and fun. The sales team in general looked as if they have been doing their job for years, all customers were engaged and helped almost immediately. I myself was a walk in and within 2 minutes of being there Rhonda already approached me with a big smile and showed me around the lot. Any questions I had in regards to what I was looking for was answered and within 15 minutes of my visit Rhonda had found my truck I have been looking for! Alex then helped me get my payment that I was comfortable with in order and from there you know the rest lol. Thank you Rhonda and Alex for making my experience relaxing and informative, next time I'm in the market for a vehicle ill be sure to stop by Buchanan! More

I am very surprised to see their over all score where it is. This is a classic bait and switch operation. They know all the tricks to get you in a high pressure sales position. The are not Covid Safe. They is. This is a classic bait and switch operation. They know all the tricks to get you in a high pressure sales position. The are not Covid Safe. They lie about having the truck you want and who you will be meeting with. The prices you see are marked down but they add in hidden fees later to get the standard value of the truck/car. The staff that did "trap" me in the hot seat didn't even know tech specks on the vehicles they are tasked with selling. Really a joke. I will not rate the individuals that I worked with. They were fine people. Its the culture at this company that is terrible. More

The good news is I did not buy a vehicle from them. The bad news is I wasted over 4 hours driving to their location and was victim of a blatant bait and switch sales technique. Vehicle listed online at a g bad news is I wasted over 4 hours driving to their location and was victim of a blatant bait and switch sales technique. Vehicle listed online at a great price: call and email twice to ensure it is still there. Email and text to receive a picture of the window sticker and the excuses started one after the other...one day was snow, the next day rain, then they emailed over the online copy of the window sticker that matched how it was advertised online. 2020 Silver GMC Canyon Diesel longbox. Drive two hours for the confirmed appointment and the truck is not even out front, not off to a good start. Ask for Alex, who my appointment was with, of course he's tied up, I'm really feeling valued now. Finally pull the truck around after 30minutes of time wasting: looks good at first, it's silver, go around to the back and it's a shortbox (red flag 1), walk around to the sticker and what do you know?? It's not even the same truck as advertised: difference engine and body style...GAS, SHORTBOX. Sales manager Alex starts the blame game for everyone else besides taking responsibility for the situation, it truly was not worth another minute of our time. Another relevant detail is the true lack of COVID precautions in the salesroom. A suggestion may be to consider pulling out the 2 massive vehicles in the showroom so people have some room to socially distance or even just walk around, or require their staff to wear masks would be a simple improvement. Trinity was the only bright spot of the experience and not responsible or at fault for the clear ethical and leadership issues within the organization. More

Words cannot convey what a disgusting, unprofessional, low class dealership Buchanan automotive in Waynesboro, Pa is. After being assured the night before, that the 2021 Silverado Trail Boss that I was pu low class dealership Buchanan automotive in Waynesboro, Pa is. After being assured the night before, that the 2021 Silverado Trail Boss that I was purchasing would be "washed, gassed up, and ready to go", and after completing the credit app, and scheduling a 2:00 pm appointment time, and after driving for 2 hours in my Camaro SS, in December, after a snow event, and arriving on time, I was informed that my truck had been sold out from underneath me, and no, they did not have any other Trail Bosses on the lot. And not even a phone call prior to my long, arduous drive, to alert me to the fact that they had sold the truck I was coming to purchase. Shame on you. You have lost a customer that has an affliction for buying a new vehicle every year or two. Customer service and appreciation, honesty and integrity, are only some of the important values missing at this "dealership". More