Buchanan Automotive Inc.

Never!!!! 000000 Rating!!!!! Please don't do business with this company!! Bought never 2500 Silverado July 2018 and said they would mail me my tags. After 000000 Rating!!!!! Please don't do business with this company!! Bought never 2500 Silverado July 2018 and said they would mail me my tags. After two months I haven't received my registration and tags and I have missed three days of work, opening of dove hunting season and couldn't go on Labor Day vacation because of their error. After leaving multiple messages for weeks I finely talked with Joanna on Friday who said she called and left a message but said I owed 27.00 due to their error and after paying I could drive the two hour to get them. Talked to Joanna again today after calling and emailing yesterday and today, after 4th call talked with Joanna who said they were mailed Tuesday. Hum, lets see why didn't they get mailed that Friday or Saturday after I paid 27.00. So far with missed work and vacations I couldn't go on their error has cost me $5000.00. Lets talk about sales, after coming to agreement of price and financing they gave me a two hour ride to the dealership only to tell me I couldn't finance the truck at that price with USAA. So there I am stranded 2 hours from my house, yes I bought the truck anyway. Given this review, stay far away. I have the cell phone records to prove all the calls to them as well as voicemail agreeing to the price and financing. More

Buying a car Our experience buying a car with Buchanan Automotive was very good. We worked with Jennifer McLeaf. She is very friendly and she helped us a lot durin Our experience buying a car with Buchanan Automotive was very good. We worked with Jennifer McLeaf. She is very friendly and she helped us a lot during the whole process. She patiently answered all our questions the day we bought the car and also, thru the next few days until everything got finalized with the process. We really enjoyed working with her and we highly recommend her. Emil and Monika More

Buchanan Chevrolet is AWESOME! The staff at Buchanan Automotive was extremely helpful...my AWESOME salesperson was Tyler Garner...It was also a pleasure to work with Conner & Sha The staff at Buchanan Automotive was extremely helpful...my AWESOME salesperson was Tyler Garner...It was also a pleasure to work with Conner & Shannon... If you need a car and everybody does… go see a folks at this dealership… they are AWESOME! More

Very friendly, easy to work with I found my vehicle at Buchanan Automotive by searching Autotrader.com. Everyone there was very friendly and willing to do whatever it took to make the I found my vehicle at Buchanan Automotive by searching Autotrader.com. Everyone there was very friendly and willing to do whatever it took to make the deal happen. More

Inspection, tire rotation, oil change Got vehicle serviced in the time promised. Great job. Answered all questions we presented. Did everything we asked. Pleasant employees that were ver Got vehicle serviced in the time promised. Great job. Answered all questions we presented. Did everything we asked. Pleasant employees that were very helpful. Thanks. More

Great price and bad service There was a great price on internet, went to see car and test drive it. Decided to get car and it all went down hill from there. The paperwork took fo There was a great price on internet, went to see car and test drive it. Decided to get car and it all went down hill from there. The paperwork took forever, about 6 hours to it all together. Then I had to go back because they forgot some of the paperwork (I got a call over a week later). Dropped off car for MD inspection. When I went back to pickup, car was nasty dirty and out of gas. They washed and filled up, but cost me another hour. When I left I was not able to get a complete copy of my paperwork because they could access it. Overall I was not left with a good feeling from dealership. Wouldn't send my friends there. More

Backed up They were a bit backed up but otherwise I'm happy had to go back to have them fix something that was flapping on my tire They were a bit backed up but otherwise I'm happy had to go back to have them fix something that was flapping on my tire More

People were very nice I was happy with the White Silverado because that was what I was looking for truck until I saw the black Silverado on line. Talked to Ken on the phone I was happy with the White Silverado because that was what I was looking for truck until I saw the black Silverado on line. Talked to Ken on the phone but never thought the black truck would sell so fast as in the next day fast, just wish Ken would have sorta stressed about how fast that truck might have sold. Not a huge deal but wow was the black ever nice looking but I do like my white truck. I never really thought about what you gave me on my trade in but I spent 1200.00 hundred on getting the third door and the passenger side rocker box fixed so I lost 200 dollars right their on my trade. More

Out of State Internet Cadillac CTS purchase As an out of state customer, I contacted the dealership after seeing Internet listings for the specific CTS model and spec that I wanted. Sales manag As an out of state customer, I contacted the dealership after seeing Internet listings for the specific CTS model and spec that I wanted. Sales manager Mike was able to make a sales agreement with me over the phone, to include a good trade-in value of my older CTS. I drove to the dealership on a Friday morning, and left with my new car within a very reasonable time, as most arrangements were handled ahead of time. the Buchanan sales team handled all of my titling and licensing issues; very impressive considering Reside four states away. More

BuickGuy All interactions with employees at Buchanan Automotive were pleasant and any concerns or questions I had regarding my new car purchase were promptly a All interactions with employees at Buchanan Automotive were pleasant and any concerns or questions I had regarding my new car purchase were promptly addressed. I have the vehicle I wanted with the kind of financing that I wanted. Car buying is made easy when you buy from Buchanan Automotive! More