Buchanan Automotive Inc.

2005 GMC Envoy My husband and I have always bought our vehicles from another place, closer to home. We received a phone call from John Williams. We were originally l My husband and I have always bought our vehicles from another place, closer to home. We received a phone call from John Williams. We were originally looking for another pickup truck until we saw what John was offering us. We are completely satisfied with the friendly service, the attention to detail and all around professionalism. What we got for our trade in, on top of the great price of the Envoy, we surprised ourselves and drove off the lot with smiles on our faces. If you EVER need a vehicle go see John Williams at the Auto Mart!!! He is the man!!!!!! More

Body work on new vehicle I bought a brand new $55,000. Buick Enclave. Don't buy one! I scratched the rear tailgate on my garage door @ 2 weeks old. I got an estimate for $550. I bought a brand new $55,000. Buick Enclave. Don't buy one! I scratched the rear tailgate on my garage door @ 2 weeks old. I got an estimate for $550.00 repair at the other dealerships auto body shop. Their are 2 Buchanons in Waynesboro-1 Dodge and other one Buick. They made a appointment and I was told I would get a free loaner car while mine was being repaired. Well I was so excited...so I called the day before to make sure everything was ok. I was told to keep calling back until they have a loaner car fro me. I called every other day and was told they have no loaners. Finally I gave up and thought I try back @ a later date. A month passes and I tried setting up my repair on my tailgate again. Exact same thing occurred all over again! I asked my wife if I could be forgiven for the deep scratch...she said to just forget about the repairs and now it's been almost a year! Now I have a recall to deal with. I will try to get this done at a responsible dealer like Fitzgerald in Frderick,Md! I repeat this dealer is not for you!!! More

don't let them put tires on your car! First of all, buying the car took HOURS and for no reason because I had been approved for the loan within minutes. Never before have I ever waited so First of all, buying the car took HOURS and for no reason because I had been approved for the loan within minutes. Never before have I ever waited so long for the paperwork to be completed by the dealership. After driving the car for a week the dealership called and said they FORGOT to have a Maryland inspection done so I had to take it back to have that completed. After a month of driving the car the dealership called and said they FORGOT to put in the paperwork for my Maryland license plates so I had to stop driving the car until they got them to me. I took the car in 4 times for a check engine light problem before they fixed the sensor that was causing it to come on...only after I threatened to take it elsewhere. I bought tires for the car from them, set an appointment to have them put on, oil changed, and front end alignment. FOUR HOURS passed they come out and said, we can't put the tires on, don't have the right tools, but we changed your oil FOUR HOURS for an oil change. Another trip up the next week and it took them 3 hours to put tires on my car. I get it home and notice they SCRATCHED THE LIVING xxxx OUT OF MY RIMS! I called to complain - it took the service manager over a month to get back to me about this. He only returned my calls after I called and complained to Chevrolet about him. Another two months passed before he set an appointment to have my rims redone. FINISHED WITH THEM! That was my 3rd new car purchased from them - never had an issue. Of course, they were Lynn Chevrolet back when my first two cars were purchased. They changed to Buchanan and went down the drain! HORRIBLE service, liars, smart mouthed employees who just really do NOT car about you being happy or coming back. I'm looking to buy a new truck now CRISWELL CHEVY HERE I COME. Buchanan may seem on the surface to be a good place....but you'll find out when you take your car in for maintenance or any repairs - DON'T WASTE YOUR TIME. I wouldn't recommend them to my worst enemy. More

Good experience and service, professional staff. I rate salesperson Nikki Kline customer service, product knowledge, and representation of Buchanan Automotive as “excellent” in all areas. It was I rate salesperson Nikki Kline customer service, product knowledge, and representation of Buchanan Automotive as “excellent” in all areas. It was a pleasure doing business with Nikki, and Sales Managers Joel Rotz and Cody Reed as excellent. More

The dealership and salesman were easy to work with The atmosphere was calm and never pushy. The salesman, Greg Kovolenko, was one of the better salesman I have worked with when purchasing a car. He m The atmosphere was calm and never pushy. The salesman, Greg Kovolenko, was one of the better salesman I have worked with when purchasing a car. He made it seem like you were using him as a tool to get the vehicle you wanted and not him trying to you use you to make a sale. More

Smooth experience at Buchanan Automotive We shopped around at first by phone and even visited our local dealer, Hoffman Chevy in Hagerstown. Our local dealer took our information and said the We shopped around at first by phone and even visited our local dealer, Hoffman Chevy in Hagerstown. Our local dealer took our information and said they would find the car we wanted but we never heard back from them. Gary Borne at Buchanan called our home several times and offered his help to find the car we wanted. We went to see Gary and he was busy but sent us Don Harmon to get us started. We were made to feel very comfortable and Don started building our car. He put up with our indecision and questions and built our car and then proceeded to find our car for us. Cody stepped into the mix and located our car. Our finance was set up and our car was on the way. Our 2015 Mailbu is beautiful. Butte Red Metallic. Next Gary spent time with me showing me all the features. This is my first new car since 1979. Being 65 I was not up to the new car features and Gary was patient and very helpful. Great experience and it will not be our last. Carolyn J. Poole More