Buchanan Automotive Inc.

When we went to Buchanan Automotive Inc. we pretty much knew what we wanted. We were looking at the selection of Equinox's and Bryan Strausbaugh came over. Our first impression of Bryan was that he was w knew what we wanted. We were looking at the selection of Equinox's and Bryan Strausbaugh came over. Our first impression of Bryan was that he was well mannered, not pushy (which is important to my husband)and knowledgable. After talking for a moment he asked if we wanted to take one for a drive. When he said he would ride along I wasn't sure at first how I felt about that. That was the first time a salesman had ever rode along on a test drive with us. Honestly it turned out to be fun! He pointed out features on the vehicle that maybe we would have overlooked. Also since we didn't know the area that well it helped out with him giving directions. It was a good test drive because we drove a little in town when we left the lot, then continued on a road where we could see how it felt at a higher rate of speed, and then preceded to go on a back road that was rougher. So we were able to get a really good feel of how the Equinox would ride on different types of roads. After that we asked Bryan if he could match another dealers price, he checked into it and actually beat the other dealers price. This is the first new car my husband and I have ever bought and Bryan made this a fun, no stress experience. Everybody that we worked with that day from Bryan, to Kevin who helped us with deciding on how to finance, to Betsy who went through the final papers was a pleasure to work with. Bryan walked us through the process with knowledge, thoroughness, and professionalism. I would recommend Buchanan Automotive Inc. More

The visit to Buchanan Automotive was as good of a experience we have ever had at a dealership. They were friendly and courtious. There was no forcing us into things that we did not want to do. The an experience we have ever had at a dealership. They were friendly and courtious. There was no forcing us into things that we did not want to do. The answers they gave us about questions on the vehicles were informative and honest. I would recommend anyone to go there. More

Bryan was very helpful in helping me find a new vehicle. Once I decided on what I wanted, they were able to locate one at another dealer and get it in within a reasonable amount of time. Since the vehicle Once I decided on what I wanted, they were able to locate one at another dealer and get it in within a reasonable amount of time. Since the vehicle did not have some of the outside accessories on that I wanted, they were able to get them in within a couple of days and came to my place of work and picked up the vehicle, put the accessories on and brought it back to me. All the staff seemed very helpful and friendly with my purchase. More

I chose Buchanan I had went on the computer checking out vechiles and Buchanan answered and invited me to come in. Customer Service was very pleasant and friendly plus helpful Quality of work seems to be vechiles and Buchanan answered and invited me to come in. Customer Service was very pleasant and friendly plus helpful Quality of work seems to be above average Friendliness Buchanan employees introduced themselves and asked how they could help seem interested in your well being Overall experience was friendly, caring and wanted the customer to be happy As far as price I was pleased but thought maybe I could get a little more in trade in support@dealerrater.com More

Our experience with Buchanan Automotive was a very pleasant experience. We were greeted immediately, but not pressured, especially into buying something we didn't want or feel we couldn't afford. Th pleasant experience. We were greeted immediately, but not pressured, especially into buying something we didn't want or feel we couldn't afford. They worked with us on giving us a fair trade in value for our truck and along with dealer incentives, we are happy overall with the cost of our vehicle. They also took time to explain all dealer options and extended warranties to protect our vehicle and our investment. There were no hidden fees and there was no pressure to buy any of the extra Plans. It's a common misconception that you don't receive customer service from a dealership after you purchase your vehicle, since you've bought it, they don't need to sell you anything else. But, they have been helpful even after the purchase, even with something as simple as we couldn't get the dome light to work. They were willing to fix it and make it right. We have received emails and phone calls as follow up on our purchase, to make sure we are still satisfied with our purchase and to see if anything is wrong or needs fixed. We would definately recommend the dealership and come back for future vehicle purchases. More

Bryan was very helpful and friendly.He was informative Bryan was very helpful and friendly.He was informative and willing to go the extra mile. He was great dealing with older clients.So many young peop Bryan was very helpful and friendly.He was informative and willing to go the extra mile. He was great dealing with older clients.So many young people do not have that gift anymore.The dealership overall has been great.Service has been very good.Scheduling appointments has been done quickly and efficiently More

I was so impressed that when I contacted the web site for Buchanan that they responded so quickly within 10 minutes. I think this is what sold us that they were there for us. We had done our homework and wer Buchanan that they responded so quickly within 10 minutes. I think this is what sold us that they were there for us. We had done our homework and were ready to buy a truck. They gave us the best deal that we never expected. Our trade in and monthly payments were superb. We were looking for a used vehicle and bought a new vehicle. Everyone we spoke to there was exceptional. We have recommended the dealership to everyone we talk to. We absolutely love the truck. It is exactly what we were looking for and so much more. More

We purchased a 2007 Cadillac STS which we have looked at several of these in the past;however, this one just really caught our eye. We had the best experience buying this car. We basically told the dealer several of these in the past;however, this one just really caught our eye. We had the best experience buying this car. We basically told the dealership that the sale depended upon the bottom line of the payment and they were almost able to meet our payment amount-off by $40.00. We felt that the car was definitely worth the $40.00 more a month and decided to make the deal. We left the dealership that night with the car. I love this car-it has everything that anyone could possibly ask for in a vehicle. The salesman and general manager did everything possible to make sure that we were happy with the purchase and have followed up with us several times to make sure that we continue to be happy. I have a few items on the car that need to go in for service but I am not scheduled to do that until next Monday; therefore, I am unable to answer about the service. I would definitely recommend our salesman to our family and friends. More