Buchanan Automotive Inc.

After searching for a new vehicle we decided on a new Buick LaCrosse...I stopped by the dealer, checking out the selection on the lot. I was approached by Darrell, he asked if he could be of any assista Buick LaCrosse...I stopped by the dealer, checking out the selection on the lot. I was approached by Darrell, he asked if he could be of any assistance? I told him what I had in mind. Darrell asked if I wanted to test drive the car and I told him no, that I would bring the wife back and let her do the test drive as the car was for her. During my entire conversation he never once placed any pressure on me to buy. Darrell made me feel as though he knew me from way back when, although this was the first time that we had met. Took the wife to the dealer, she test drove the LaCrosse...Buchanan did not have the exact vehicle that we wanted but within 30 minutes was able to locate one at another dealer. Because of Darrell's presentation of himself and the dealership we were sold on buying the vehicle from them. The entire team involved with the sale and delivery made us feel as though we were family. Vehicle has been in for service...everyone in the service department has been very friendly and helpful, any and all of our questions have been answered to our satisfaction. In today's market, with the ecomony, it was a pleasure to work with Darrell and the entire Buchanan family. At no time were we rushed or given a song and dance as to why we should by from them. When we picked up our new car the owner of Buchanan Automotive personally thanked us for our purchase... More

We purchased a 2007 Cadillac STS which we have looked at several of these in the past;however, this one just really caught our eye. We had the best experience buying this car. We basically told the dealer several of these in the past;however, this one just really caught our eye. We had the best experience buying this car. We basically told the dealership that the sale depended upon the bottom line of the payment and they were almost able to meet our payment amount-off by $40.00. We felt that the car was definitely worth the $40.00 more a month and decided to make the deal. We left the dealership that night with the car. I love this car-it has everything that anyone could possibly ask for in a vehicle. The salesman and general manager did everything possible to make sure that we were happy with the purchase and have followed up with us several times to make sure that we continue to be happy. I have a few items on the car that need to go in for service but I am not scheduled to do that until next Monday; therefore, I am unable to answer about the service. I would definitely recommend our salesman to our family and friends. More

In the past 25 years we've purchased 10 new vehicles. This purchase has been the most pleasant and satisfying experience that we have ever had. We were at no time pressured by the dealership. We search This purchase has been the most pleasant and satisfying experience that we have ever had. We were at no time pressured by the dealership. We searched numerous dealers for exterior and interior color and option combinations that we wanted before finding this dealership. After they did their own search and could not find what we wanted they said they could order one the way we wanted without any obligation to buy it. This is unheard of with the bad economy we are in. This really showed us how serious they were in trying to meet our needs. They knew upfront the payment we could afford. We really appreciated the sales manager for how he worked with us in finding the best possible interest rate and gave us the best price for our trade-in and got the price of the new vehicle down to the point we could afford it. After this many years it is great to have a local dealership we like doing business with instead of having to travel miles and miles. We would highly recommend this dealership to anyone. More