Buchanan Kia

After purchasing my first KIA, I became a total fan of the KIA brand. I had my KIA Soul for little over a year and, I decided I needed something a little bit different with more creature comforts. However the KIA brand. I had my KIA Soul for little over a year and, I decided I needed something a little bit different with more creature comforts. However I still wanted to stay within the KIA brand. I began contacting Joe Duckworth once I had made this decision. I had known Joe from his days working at another dealership, and when he told me he started working for a KIA dealer, I knew he was the person I would go to if I ever decided to purchase another car. Low and behold that day came. All I needed to do was tell Joe exactly what I wanted, and he made it happen almost instantly. The car I purchased was a 2013 KIA Rio5 SX with a Premium Package in Aurora black. Sounds easy enough right? Think again, there were only 4 of these cars within a 800 mile radius with the options I wanted, 2 were way too far away for me to even consider, 1 was sold during the process of searching, and one was at a dealer in another state. This is where the TOP NOTCH customer service comes into play! Joe worked tirelessly for days trying to get a negotiation together with the other dealership to get my car. He kept me almost minute to minute updated on everything that was going on, and assured me that he would not stop his search until I got EXACTLY the vehicle I was looking for. That day came QUICK! Joe contacted me right away, and to my surprise the car arrived at Buchanan KIA the very next day. Unfortunately I was unable to come take a look at the car for a few days due to my work schedule. I am a VERY picky person when it comes to my vehicles, especially their cosmetic appearance. Joe had no problem going and looking over the entire car with a sharp eye, and looking for exactly what I had asked him to, and to make sure it was flawless before I took delivery. I made arrangements with Joe to purchase the car a few days later. He worked around my crazy work schedule coming in on his day off, so that I could get my new car promptly. I arrived at the dealership and meticulously looked over the car for several minutes, and found Joe's description 100% accurate regarding the cosmetics of the car. All I had to do was meet with the financing manager, who was also very customer friendly, sign the standard financial documents and the car was all mine. But it doesn't stop there. The dealerships detailer had been out that day, so Joe did all of the pre-delivery cleaning and washing of my car himself. I cannot say enough about how wonderful my experience with Joe Duckworth, and Buchanan KIA was. They are an EXCELLENT dealership, with employees who go above and beyond the call of duty. There was not one minute I felt pressured, ripped off, or like I was being sold something I didn't want, which in the past has been my experience with other dealerships. With the excellent build quality and warranty KIA offers I am positive I will be driving my car worry free for a looooong time. Thank you again to Joe Duckworth for his professional, customer oriented, exceptional service. I HIGHLY RECOMMEND Buchanan KIA, and will be back to deal with them in the future not only because of their customer service, but more importantly the service Joe Duckworth provided me. THANK YOU! More

Everyone we dealt with at Buchanan Kia was very friendly. I had an excellent customer service experience with Joe Duckworth. Joe answered all of my questions, and helped me to make a decision to purchase my I had an excellent customer service experience with Joe Duckworth. Joe answered all of my questions, and helped me to make a decision to purchase my used Kia Rio. My experience was very positive, with no pressure to buy. Joe made me feel safe and secure and at ease while buying my first car. Joe took the time to find out what I wanted from a vehicle, and assisted me in finding the Rio, which is a wonderful car for my lifestyle. I was really pleased and will no doubt stay in contact with him and buy from him again. Good people, good work ethic. Thanks! Victoria More

Very pleased with first service on my 2013 KIA Sorento. Vehicle went in to the service bay on time. No problems here. Would suggest dealer offered car wash with service. Vehicle went in to the service bay on time. No problems here. Would suggest dealer offered car wash with service. More

We bought a 2013 Kia Forte from Buchanan and could not be happier. They were not high pressure sales at all. They offered a deal we could not refuse. We definitely recommend them and will absolutely do bu happier. They were not high pressure sales at all. They offered a deal we could not refuse. We definitely recommend them and will absolutely do business with them in the future. Loving the Kia too. More

Working with Joe Duckworth was an excellent experience. He went above and beyond to find the exact car I wanted to purchase. He kept in touch with me in a very timely manner to let me know how he was doin He went above and beyond to find the exact car I wanted to purchase. He kept in touch with me in a very timely manner to let me know how he was doing with the search for the car, and the various options open to me in terms of the purchase. The dealership worked with me on the trade-in price of my old car too. Mike Wheeler and Joe Duckworth both spent as much time as I needed to go through the documentation and the financial steps to arrange financing. Then Joe sat with me in the car to go over how everything worked. I would definitely recommend Buchanan Kia to anyone I know who is interested in purchasing that brand of car--in fact I would recommend the Kia Soul to anyone who wanted to try something they hadn't tried before. The car is awesome--rides quiet, sound system is excellent, great pick-up, quality materials. More

Ken Sherman was great. He was not pushy and he was very informative on the car I was looking at. It was a great overall experience. informative on the car I was looking at. It was a great overall experience. More

I was cross shopping several vehicles and had visited quite a few dealerships in the process. I was impressed by the friendliness of the staff at Buchanan Kia and of Ken Sherman in particular. He was v quite a few dealerships in the process. I was impressed by the friendliness of the staff at Buchanan Kia and of Ken Sherman in particular. He was very knowledgeable about their vehicles and was extremely patient with me while I made up my mind and negotiated the best deal I could. He did not push me into making a decision, was understanding of my need to stay within my budget, and always responded to my many email inquiries. He made the buying process very smooth for me. I look forward to working with Ken and Buchanan Kia in the future. More

Buchanan Kia allowed me to borrow their loaner car while my car was worked on. This let me bring the car in without an appointment set up ahead of time and go get my errands done while the mechanics got th my car was worked on. This let me bring the car in without an appointment set up ahead of time and go get my errands done while the mechanics got the car in when they could. I appreciated this a lot. Thank you Buchanan Kia. More

We had 1993 Oldsmobile that had gotten to the point where it was going to cost more to repair it than it was worth. We didn't think we could afford to buy another vehicle. Out of curiosity, we stopped in at it was going to cost more to repair it than it was worth. We didn't think we could afford to buy another vehicle. Out of curiosity, we stopped in at Buchanan Kia and told them we didn't think they could help us but here is our situation. Joe asked us a few questions about what we would want in the car if we would be could afford one now and we told him. We tried out the Rio and the Soul. Then he went to work and to our surprise we came out with a new vehicle. More

I had a great experience. There was no high pressure and none of the silly games that many dealers try to play. They simply gave me a good price, treated me with respect and got me on my way with my new car none of the silly games that many dealers try to play. They simply gave me a good price, treated me with respect and got me on my way with my new car quickly. They also have an event after you buy the car, where they bring new owners in and answer questions and they gave us a tour of the dealership. That was a really nice touch. Many dealers say they want to keep your business, but they really went the extra mile. I would definitely buy another car from them. More