Buchanan Kia

My husband and I were planning on buying me a new car in August. With February advertising good deals on new vehicles I decided to do some research and see if I could get a Kia Sorento at my price point. Ke August. With February advertising good deals on new vehicles I decided to do some research and see if I could get a Kia Sorento at my price point. Ken was great to deal with and helped show me how to work everything after the purchase. Mike bent over backwards to get the car down to my price point. The entire staff is friendly and knowledgable. So kudos to a great bunch, if I had not met my price point I probably would not have bought at this time and waited til later in the summer. More

Salesperson wasn't pushy. Left me alone until I was ready to purchase vehicle. Salesperson did a good job explaining the vehicles functions and warantees. ready to purchase vehicle. Salesperson did a good job explaining the vehicles functions and warantees. More

Been taking my car there even before they became Buchanan. No issues in the beginning of taking my car to service. Last 2 years every time I take my car in for routine service they try to up sale me Buchanan. No issues in the beginning of taking my car to service. Last 2 years every time I take my car in for routine service they try to up sale me on something. I recently took my car in for a 60k service. After which they completed it they called to inform me addition work needed done. Power steering needs flush, brake fluid needs flush, rear break pads worn and roters turned, cabin filter dirty needs changed, and fuel tank air filter needs changed. Iasked how much it would cost for it and they $800 and change. Bring my total up to nearly $1800 for all the work between this and 60k service. I declined the work to get a 2nd opionion. Shop showed me the tests and results. The flush on the brake and power steering did not need to be done between those two that's $300 savings. Buchanan said my rear break pads was 3/32 when it fact they were 5/32. Buchanan wanted to charge me $330 for rear break pads and turned the rotors. I ended up getting new break pads and new rotors for $250 $80 savings. I just wish I would have gotten a 2nd opinion much sooner to avoid all they up sale charged and possible work that is not even needed to be done. More

Larry Davis was very knowledgable and patient throughout our buying experience. He made sure both my wife and I each drove the vehicle we bought to be sure we both were comfortable with our choice. Larry our buying experience. He made sure both my wife and I each drove the vehicle we bought to be sure we both were comfortable with our choice. Larry was thorough in explaining our options in selecting a vehicle and in demonstrating the features our van offered. It was a very comfortable transaction. I feel that Larry was honest with us and would recommend him to anyone looking to buy a new Kia. More

Everyone at Buchanan was very helpful, answered all questions and most of all not pushy! Love the vehicle and the people at the dealership are awesome. Ken Sherman, our salesman #1. questions and most of all not pushy! Love the vehicle and the people at the dealership are awesome. Ken Sherman, our salesman #1. More

Buchanan Kia is a Top Flight dealership. The whole experience was enjoyable. Very friendly staff and Kevin Sherman did an awesome job helping me get my new Optima! experience was enjoyable. Very friendly staff and Kevin Sherman did an awesome job helping me get my new Optima! More

Excellant customer service from start to finish during Excellant customer service from start to finish during the sale. Answered all my questions. Allowed 2 test drives. Never pushy. Would definitely buy Excellant customer service from start to finish during the sale. Answered all my questions. Allowed 2 test drives. Never pushy. Would definitely buy there again and plan on using their service department... More

I am a return customer at Buchanan Kia in Westminster. This is the second new car I have purchased and have been extremely happy with the level of customer service I have received. I prefer to do busines This is the second new car I have purchased and have been extremely happy with the level of customer service I have received. I prefer to do business locally, due to the price and quality of the Kia, I will continue to do business here. More

I was very frightened to buy a car. I am a widow and I was always leary of dealerships. I have never had such a wonderful experience. was always leary of dealerships. I have never had such a wonderful experience. More

Ken (sales) - Ken is an honest and patient sales rep. His knowledge of the product line helped us to feel comfortable with his recommendations and thoughts. Ken did everything he could to make the experience knowledge of the product line helped us to feel comfortable with his recommendations and thoughts. Ken did everything he could to make the experience pleasant with no measurable pressure to buy. Mike, Mike, and Dan (Finance/contracts) - These guys worked with me to get the price to where I was comfortable and bent over backwards to help us get the terms we needed. As a team, the sales and finance departments both did everything they could to make this purchase as painless as possible. But that's not what makes for a great dealership. They were all very upfront with the situations and their abilities to get to where I wanted. They explained everything that was going on so that I was comfortable with the sale and was confident that I wasn't being ripped off. These guys are great. We've bought 3 Kias from them this year and look forward to buying from them again. More