Buchanan Kia - Service Center

Excellent Service I want to thank Bill Benfer for all his kindness over the years I have been with the dealership. Bill is the first face you see when you walk through I want to thank Bill Benfer for all his kindness over the years I have been with the dealership. Bill is the first face you see when you walk through the door of the Service Center and he is always there with a smile and a warm welcome. Bill represents the face of the Service team well and always goes above and beyond with customers. He represents Buchanan Kia to the highest degree and truly understands the meaning of excellent service, integrity and honesty !!! Bill's service skills are second to none . Thanks you Bill for everything!!! More

DO NOT go here for service!! Brand New Car needed tires DO NOT go here for service!! Brand New Car needed tires rotated. We broke our key lock for the locking hubs (bad quality comes with the car and the DO NOT go here for service!! Brand New Car needed tires rotated. We broke our key lock for the locking hubs (bad quality comes with the car and they break all the time). My husband purchased one from here. I have a regular mechanic that does all my work so he was going to rotate my tires. He went to use the new key lock... Wrong one. He said he could get it off but would prefer to have the right key as not to damage my rims. Called dealer, they had it so went up there to get it. Got there, and NO they don't have correct one. My husband told them they needed to rotate tires now at the dealer because of all the run around and we were leaving on a trip early the next morning. After almost two hours, they now tell me they can't rotate the tires, that they broke 3 pcs of equipment, and only got 1 tire off. They made sure to tell me that if I got a flat tire on my trip I'd be screwed. At this point I don't even want them to touch my car anyway. I go back to my mechanic and he beats off all 4 tires in less than 20 minutes, without messing up my rims !!! These guys don't know what they are doing. On a nicer note, they tried to make me comfortable while I was there. More

Very pleased with first service on my 2013 KIA Sorento. Vehicle went in to the service bay on time. No problems here. Would suggest dealer offered car wash with service. Vehicle went in to the service bay on time. No problems here. Would suggest dealer offered car wash with service. More

Buchanan Kia allowed me to borrow their loaner car while my car was worked on. This let me bring the car in without an appointment set up ahead of time and go get my errands done while the mechanics got th my car was worked on. This let me bring the car in without an appointment set up ahead of time and go get my errands done while the mechanics got the car in when they could. I appreciated this a lot. Thank you Buchanan Kia. More

I have been dealing with Buchanan Kia for several years and I am pleased with the work and the friendleness of the employees at Buchanan Kia,they are a great dealer to work with. and I am pleased with the work and the friendleness of the employees at Buchanan Kia,they are a great dealer to work with. More

I have my 2009 Kia Sedona serviced at Buchanan Kia. I am pleased with the quality work provided by a customer oriented team. Thank you! pleased with the quality work provided by a customer oriented team. Thank you! More

Been taking my car there even before they became Buchanan. No issues in the beginning of taking my car to service. Last 2 years every time I take my car in for routine service they try to up sale me Buchanan. No issues in the beginning of taking my car to service. Last 2 years every time I take my car in for routine service they try to up sale me on something. I recently took my car in for a 60k service. After which they completed it they called to inform me addition work needed done. Power steering needs flush, brake fluid needs flush, rear break pads worn and roters turned, cabin filter dirty needs changed, and fuel tank air filter needs changed. Iasked how much it would cost for it and they $800 and change. Bring my total up to nearly $1800 for all the work between this and 60k service. I declined the work to get a 2nd opionion. Shop showed me the tests and results. The flush on the brake and power steering did not need to be done between those two that's $300 savings. Buchanan said my rear break pads was 3/32 when it fact they were 5/32. Buchanan wanted to charge me $330 for rear break pads and turned the rotors. I ended up getting new break pads and new rotors for $250 $80 savings. I just wish I would have gotten a 2nd opinion much sooner to avoid all they up sale charged and possible work that is not even needed to be done. More

I have been an optima owner now for almost 10,000 miles :) I Love my car everytime I walk by it ,drive it and wash it ! The staff at Wheeler /Buchanan Kia is everything I hoped they would be. If you are go :) I Love my car everytime I walk by it ,drive it and wash it ! The staff at Wheeler /Buchanan Kia is everything I hoped they would be. If you are going to buy a Kia They are the BEST !! More

They are the most honest people i have ever worked with, i have been with Wheeler since 1987 & believe me i'll not go to any other dealer & the service is great & so are the people, i just got a Kia there i have been with Wheeler since 1987 & believe me i'll not go to any other dealer & the service is great & so are the people, i just got a Kia there & i love it! Thanks for every-thing Edith & Jack More

Brought my 2007 Kia Sedona EX because of a whining noise in the engine and the left side power door would not open automatically. Discovered that the idler pully was bad and was covered under warranty and a in the engine and the left side power door would not open automatically. Discovered that the idler pully was bad and was covered under warranty and a recall was in effect ofr the latch assemblies on both doors. Had to special order a latch motor for the door so will be called when it comes in. Show room and waiting area was outstanding. More