Bud Clary Chevrolet of Moses Lake

Some of the worst,business practices I’ve witnessed in my entire automotive career. I came Monday morning waiting for my wife to bring her car to drop off so I could pick her up. I witnessed multiple in my entire automotive career. I came Monday morning waiting for my wife to bring her car to drop off so I could pick her up. I witnessed multiple employees excessively driving every car they got into (unless the customer was watching) Service advisors would wait for customer to leave, start up the car, hit the gas in reverse aggressively, slam the brakes, and excessively accelerate through the service bay, around the parking lot, and throughout the dealership in speeds that looked to be in excess of 35 mph + through the service bay and around the back. My service advisor also wouldn’t give me a confirmed price on any of the services I asked for. When speaking over the phone about my issue, I was told $360, when speaking in person, I was told &360 plus &160, plus tax, and he wouldn’t say the full price no matter how I asked him. When confronted he just smiled and I was told “I don’t make the rules.” I was also charged per diagnostic which is a ridiculous practice. When clarifying if someone came in with 5 different issues at one time on their vehicle, the service advisor confirmed they would charge $1000 in diagnostic fees before even starting repair work. Robbing the customer for each individual issue they have, adding insult to injury. They are over charging for labor in EXCESSIVE amounts. When looking at the Tech Service bulletin on my repair, it said materials are $30 plus nuts and washers, and the Job should be at most 2hrs. My quote was $930 plus $160 Charging $450 dollars for labor and another $160 for the service technician to use their eyes to confirm a problem. I had no problem paying for you to confirm my issue, I do have a problem being charged multiple diagnostic fees, I have a problem with the way their service advisors drive vehicles, I have a problem with the way they present their costs. I have a problem with them not giving me straight answers and telling me costs upfront. When initially dropping off the truck I was told only 160 for the diagnostic fee. Not 160 x2. They had my truck all day for a diagnostic. 8am to 4pm they needed to just look at the vehicle for an obvious coolant leak, and an Obvious leaking back window seal. I know from the other reviews there are enough people with horrid experiences here to help ensure the Columbia basin and surrounding Areas avoid buying and servicing their vehicles here, in hopes that the future for Bud Clary is slim, with little to no allocations from GM leading to the eventual closing of doors, giving another dealer the opportunity to make things right as a Chevrolet/ GM dealer here in Moses lake. More

I am utterly disappointed with my experience at Bud Clary Ford Dealership of Moses Lake, WA. I purchased my 2016 F150 from them in May because they promised that undergo a comprehensive inspection prior to d Ford Dealership of Moses Lake, WA. I purchased my 2016 F150 from them in May because they promised that undergo a comprehensive inspection prior to delivery along with all required recalls. I allowed them to keep it as long as necessary for this to happen, and they kept it another two weeks following completion of paperwork to perform these processes. They have proven themselves to be unreliable and untrustworthy, making promises they couldn't keep and jeopardizing my safety in the process. To begin with, they failed to fulfill a mandatory recall on my master brake cylinder, putting my life at risk during a road trip across mountain passes. It's unimaginable that a reputable dealership would overlook such a critical safety issue, jeopardizing not only my safety but also the safety of others on the road. Secondly, I purchased my used F150 from this dealership, hoping for the assurance of comprehensive inspections and care for Ford vehicles. Unfortunately, they proved themselves to be far from capable in this regard. The spark plugs, crucial for the proper functioning of the 3.5L EcoBoost engine, were completely neglected. As any informed Ford owner knows, poorly maintained spark plugs can lead to serious engine problems, compromising performance and fuel efficiency while potentially causing long-term damage. It's disheartening that Bud Clary Ford Dealership, despite being a Ford-specific dealership, lacks the knowledge and diligence necessary to ensure the safety and reliability of the vehicles they sell. Why should one bother purchasing used from a Ford dealership if they provide no tangible benefits for Ford vehicles and fail to address essential safety and engine concerns? The lack of attention to safety and customer satisfaction is inexcusable. I feel deceived and betrayed by Bud Clary Ford Dealership, and I cannot emphasize enough how strongly I advise against doing business with them. Attempting to address these issues with the dealership's staff proved to be futile. While the sales department seemed interested in resolving the issues, this proved to be more empty promises. They displayed dismissive attitudes leaving me frustrated and anxious about the condition of my vehicle. It seems like they have little regard for their customers once they've made a sale. I cannot emphasize strongly enough how important it is for potential customers to steer clear of this Bud Clary Ford Dealership. Their negligence and lack of accountability present a clear danger to anyone who purchases a vehicle from them. Your safety and peace of mind should not be compromised for the sake of convenience. In conclusion, my experience with Bud Clary Ford Dealership has been riddled with broken promises, critical safety oversights, and neglect of crucial engine components. Avoid this dealership at all costs and seek out a more reputable and customer-oriented establishment for your automotive needs. Your safety and the well-being of your vehicle deserve better than what this dealership can offer. More

Sam made my purchase seamless an in record time. The Colorado arrived exactly when Sam said it would. Sam provided “Excellent” customer service. Jessica took care of us when we picked up our Colo The Colorado arrived exactly when Sam said it would. Sam provided “Excellent” customer service. Jessica took care of us when we picked up our Colorado and again provided us with “”Excellent” customer service. More

Sam was absolutely awesome, she helped us make a deal on the perfect truck, got it all setup so all we had to do was drive in, test drive, sign and we were out. We drove 400 miles round trip and it was defi the perfect truck, got it all setup so all we had to do was drive in, test drive, sign and we were out. We drove 400 miles round trip and it was definitely worth it. Staff was all friendly and helpful. More

They were friendly and knowledgeable. Sam Hutton took care of most of the sale through text and pictures. They got me a great deal on a beautiful truck. Thank you to Sam Hutton and the staff for everythi care of most of the sale through text and pictures. They got me a great deal on a beautiful truck. Thank you to Sam Hutton and the staff for everything you did for me. More

Upset. We traded in a vehicle 10/17 and our loan for the trade in is still outstanding. The balance on the loan increases everyday and our credit decreases. I have contacted the owner - Bryce Clary and thi trade in is still outstanding. The balance on the loan increases everyday and our credit decreases. I have contacted the owner - Bryce Clary and this matter still is not concluded. I would NEVER recommend Bud Clary Dealerships. More

We honestly had the BEST experience dealing with Sam Hutton! She was great! All of our questions were completely answered with professionalism and kindness. We would highly recommend you contacting her Hutton! She was great! All of our questions were completely answered with professionalism and kindness. We would highly recommend you contacting her for your next vehicle purchase. More

At Bud Cleary Moses Lake I was greeted by Joshua Munoz . He showed me the car I was interested in and we went for a test drive. Josh was very professional, knowledgeable and kind. He listened to me, my wan He showed me the car I was interested in and we went for a test drive. Josh was very professional, knowledgeable and kind. He listened to me, my wants, needs and was able to answer all my questions. I did buy the car because Josh made me feel so comfortable in my choice and thought if was a good fit for me. If you happen to be at Bud Clary’s Moses Lake, ask for Joshua Munoz for the best service, understanding and knowledge of the vehicles that he sells. He is a “no pressure” salesman whose interest is in finding the best vehicle for your needs. Definitely a 5 star salesman. More

Joshua was terrific in finding me exactly the vehicle I was looking for. He made everything happen the way I hoped it would. Fantastic experience! was looking for. He made everything happen the way I hoped it would. Fantastic experience! More

Had a great experience with Joshua Munoz who was very upfront about all the pricing and features. We didn't feel pressured to complete the deal today and they even worked with our financing that hadn't q upfront about all the pricing and features. We didn't feel pressured to complete the deal today and they even worked with our financing that hadn't quite come in yet. More