Bud Clary Chevrolet of Moses Lake

Mr. Hitt is always professional and keeps me updated. Very pleased. After the last visit a couple of months ago I was not sure if I was returning. Very pleased. After the last visit a couple of months ago I was not sure if I was returning. More

Thank you for your efficiency. Your professional assistance was outstanding. Your staff on Monday was great. Your professional assistance was outstanding. Your staff on Monday was great. More

The service center and advisers do a good job but an oil change only that takes over an hour and a half with appointment is not acceptable to me. Need a dedicated LOF department and tech. Outside of dealers change only that takes over an hour and a half with appointment is not acceptable to me. Need a dedicated LOF department and tech. Outside of dealership could use a serious upgrade. Not a friendly building. More

1st off the battery was bad in the truck ( this was on a Saturday) had to wait until Tuesday to pick the truck up, when I arrived on Tuesday morning before I have to go to work , I noticed the sidewall on f Saturday) had to wait until Tuesday to pick the truck up, when I arrived on Tuesday morning before I have to go to work , I noticed the sidewall on front passenger tire was dirty and the front floor mat was also dirty More

It appears that they may have overbooked my appointment time. They said a simple oil change and filter with a basic systems check would take about 1.5 hrs. After 3 hrs, I questioned their scheduling protoc time. They said a simple oil change and filter with a basic systems check would take about 1.5 hrs. After 3 hrs, I questioned their scheduling protocols. This is the first time this large time discrepancy has happened. I will likely not wait in the waiting area in the future. It would have been nice to have been updated on the delay at 1.5 hrs, then 2 hrs, then 2.5 hrs, since I was there waiting. This is not the same customer service that I have enjoyed in the past. More

This was the service department they do give me good service but a mix up on how much time they would have my car service but a mix up on how much time they would have my car More

Everyone is very friendly and helpful! I appreciate that they have coffee in the waiting area. They were very thorough on explaining everything they took care of on my car! I have recommen I appreciate that they have coffee in the waiting area. They were very thorough on explaining everything they took care of on my car! I have recommended them to my friends. More

Great help and great customer service! Found my dream car. They made the process very easy and made sure I was happy Found my dream car. They made the process very easy and made sure I was happy More

The service department employees themselves are consistently friendly, respectful, and efficient. My concerns are not with the people, but with the dealership’s business model, which is precisely w consistently friendly, respectful, and efficient. My concerns are not with the people, but with the dealership’s business model, which is precisely why I avoid using the dealership for service unless I have no alternative. A recent example illustrates the issue. My 2025 TRAX needed new wiper blades at around 20,000 miles. None of the local auto parts stores carry them yet, so I was forced to use the dealership. At NAPA, I can walk in, buy the blades, and they install them at no charge — a 20 minute errand costing under $70 for all three wipers. At your dealership, that simple task turned into a time consuming and expensive ordeal: • I spent 10 minutes fighting with the AI phone system just to make an appointment — it didn’t seem to understand what “windshield wipers” were. • I arrived 20 minutes early and still ended up fifth in line, and the line was just as long at my scheduled appointment time. • The service advisor was excellent — friendly, efficient, and respectful — but the process around him was not. • The car was finished in about 30 minutes, but the bill was higher than the estimate I had signed. • The rear wiper was out of stock, yet I was required to pay for it upfront before it could be ordered. • I was also told I would be charged additional labor when I return to have the rear wiper installed. In the end, I paid over $170 for only two wipers, and the total cost of this “three wiper job” will exceed $200, not including two round trips from Coulee City to Moses Lake. For comparison, the most expensive wipers I can find for similar vehicles cost $32 for the front pair and $25 for the rear, installed for free at AutoZone or NAPA. This raises several questions that deserve clear answers: 1. Why do three similar wiper blades range from $26.42 to $52.25 each? That is an unusually large price spread for basic parts. 2. Why can’t a parts department employee simply step outside and install wipers for a walk in customer? Every auto parts store does this without requiring an appointment or a long wait. 3. Why was there a $9.15 “shop supplies” fee? The only additional service I received was topping off washer fluid. The service staff treated me well, but the dealership’s policies made a simple, inexpensive maintenance item unnecessarily slow, complicated, and costly. I hope this helps explain why I only use the dealership when I have absolutely no other choice. More

Jeremy and Kyrsten where absolutely fabulous! Love them both. They made the whole experience with their kindness and knowledge. I cant speak for the dealership it's self, its about the people the Love them both. They made the whole experience with their kindness and knowledge. I cant speak for the dealership it's self, its about the people they employ that make it a place to go. If they are there the next time I need a vehicle I will deal with them again. I very much appreciated the time they spent with us, their communication ability, and just downright amazing down to earth people who made the process painless. I have purchased a lot of vehicles in my life and that was by far one of the more personable experiences. More