Bud Clary Toyota of Yakima

Rude, uncaring and damage to vehicle while servicing My main complaint is against the service department for current and past issues. One being, recent and past unprofessional behavior by parts and ser My main complaint is against the service department for current and past issues. One being, recent and past unprofessional behavior by parts and service staff, Dave Marshall. In addition, my vehicle was scratched and dented while getting serviced at this dealership! Dave Marshall basically refused to look up my scheduled appointment (1/08/15) with him, electing instead to help someone else that came into his office after me, and "passing me off" to another service staff - twice! The 2nd "pass off" was after the other staff had verified my appointment with Mr. Marshall! How very rude and unprofessional can a person, a service employee, be to his customers? More importantly, why does Bud Clary continue to employ such a rude and unprofessional person as Dave Marshall as they are aware of my prior bad experience with him through an online survey they sent me. In addition to this, my vehicle got scratched and dented while getting serviced at this dealership. And although the scratches were suppose to get "buffed out", it was of little to no remedy. And though I probably should have sued the dealership's service department for damages to my vehicle, I had too much going on in my life at the time. To be sure, if it were not for all the recall issues with my 2007 Rav 4, I would never, ever go take my vehicle to this Toyota dealership for servicing! More

First new car in a long time. The salesman Bill Dickens was excellent at showing the vehicle options available, with the specific's I was looking for, in both new and used. He was The salesman Bill Dickens was excellent at showing the vehicle options available, with the specific's I was looking for, in both new and used. He wasn't pushy and let it all be my decision. I happened to choose a 2014 Toyota Corolla Eco. Besides looking good, the ride is comfortable, the transmission is smooth in the shifting process, it's compact but with all the room I need. And the trunk holds my golf clubs with ease. Plus the gas mileage is better than 34 in town and close to 45 on the highway. I couldn't be happier with the whole buying process--smooth and painless. Gary Myhre More

Long time buyer I have bought a number of cars from this dealership all of them Toyota. I bought a used car from here in 2013 because it was a good price, I learned m I have bought a number of cars from this dealership all of them Toyota. I bought a used car from here in 2013 because it was a good price, I learned my lesson! It started when I got it home, unfortunately I live over 1000 miles away from Yakima and was back in town visiting family. The list of problems that started about a month later, broken seat belt (wouldn't lock in), bad belts on engine (all needed to be replaced), Bad throttle body mount, Two water bypass hoses started leaking antifreeze (which started slow and ended up putting the FJ Cruiser out of commission for over a month waiting for parts), emergency brake needed to be fixed, short in radio wiring, and the battery died within a month of purchase - which led to a replaced battery and a grounding issue that had to be resolved. More

Father was looking for fj cruiser and had a lot of questions sales rep didn't want to answer questions so hadded off to different rep new rep pretty much didn't want to answer questions and wanted us questions sales rep didn't want to answer questions so hadded off to different rep new rep pretty much didn't want to answer questions and wanted us to not waste time. Father ended buys Toyota at different dealer ship in another state. After father bought used Prius didn't know why it wasn't turning on service rep basically didn't know what was wrong with car and wanted us to change a part that that would fix it but part was 700 dollars 900 later they said since it didn't get fixed it must be the cell batter and He couldn't guarantee that would be it. We ended taking it to a local shop and all it was that the battery was discharged the charged 125 dollars. I think Toyota of yakima are big ripoffs and will never send business to them even though We love Toyota cars More

Rich Brandt went over and beyond my expectations. He assisted me in connecting my IPOD to the radio system. I had rented the vehicle, while my car was in the shop. I then went in to Toyota and he help assisted me in connecting my IPOD to the radio system. I had rented the vehicle, while my car was in the shop. I then went in to Toyota and he helped me twice to connect and it finally was a success. Thank you, Rich! Graciela Marroquin, Yakima, WA More

We took out first trip to Toyota of Yakima in search for a used 4runner. We am from the Tri-Cities and since there were no used 4runners, We decided to make the drive in the snow to go see the car I had se a used 4runner. We am from the Tri-Cities and since there were no used 4runners, We decided to make the drive in the snow to go see the car I had seen on their website. It was a trip we will never regret! Aside from meeting the best sales person we have ever come in contact with, Angel Garcia, the finance specialist came and introduced himself personally! We were shocked and surprised that they would make it so personal and comfortable for us. Spencer (finance specialist) let us know step by step how the finance world works and with the excellent help of Angel, Spencer offered us a great deal on a 4runner! God Bless Angel and Spencer for the time and effort made to make us feel comfortable and make us the deal of a lifetime on am amazing 4runner. This dealership really cares about the people and it shows! Thanks guys! Ill be sending people over to you in the future! More

My purchase experience was great, they took the time to let me look and answer all my questions. They made me feel comfortable and were very personable. I felt they gave us a good deal on a great vehicle, let me look and answer all my questions. They made me feel comfortable and were very personable. I felt they gave us a good deal on a great vehicle, my husband travels a lot for work and they were able to get the deal put together before he left town again. I will never buy from anyone else. I did recommend a friend and she also purchased her vehicle from you guys. More

We were offered and bought a great oil change package. We shopped around and this was definitely the best option for us, both in quality and price. shopped around and this was definitely the best option for us, both in quality and price. More

I went to Toyota for a charity event. I saw a mini van that I really liked. I seriously couldn't believe how quickly the Toyota of Yakima staff set into motion to make the purchase happen at an awesome pr that I really liked. I seriously couldn't believe how quickly the Toyota of Yakima staff set into motion to make the purchase happen at an awesome price. Jeff Cozzetto's service was above and beyond what I could expect. I used to hate the idea of buying a car, but this is the second vehicle I have purchased from Toyota of Yakima and would be happy to return again. Also, these guys really do care about Yakima's community. Last year, they gave away a free new bicycle and safety helmet to EVERY kid in the Yakima School District that had perfect attendance. More

When I came to Bud Clary Toyota of Yakima to buy a car I was pleasantly surprised to have such a great car buying experience. Not only was I treated with respect, the prices and car quality surpassed my exp was pleasantly surprised to have such a great car buying experience. Not only was I treated with respect, the prices and car quality surpassed my expectations. My salesman Oscar was beyond fabulous answering any questions and making sure all my needs and concerns were met with detailed attention. I have now bought 2 vehicles from Oscar and have referred friends and family and will continue to do so because of my great experience!! More