Bud Smail Motor Cars, LTD.

Smail Personnel Produce From A-Z, four (4) employees at Smail made me feel valued. Leading the way was Calogero, who was attentive to all of my operation concerns in a very p From A-Z, four (4) employees at Smail made me feel valued. Leading the way was Calogero, who was attentive to all of my operation concerns in a very professional manner. Brittany was supportive as well. Bryan Siarrino assisted in getting to an agreeable price and Brian Witt's explanation of warranty and services was easy to followed. All four represented your company admirably.. More

Pleasant experience Scott Powell was very professional (without being pushy) and helpful - and so was Troy Lee who pitched in as needed when Scott was not available. Ple Scott Powell was very professional (without being pushy) and helpful - and so was Troy Lee who pitched in as needed when Scott was not available. Pleasant buying experience overall. So far, very satisfied with the amply loaded GLC300 4MATIC that I recently bought. More

I love my Mercedes We just purchased a new Mercedes from Bud Smail. This experience was great and painless thanks to Scott Powell and Brian.(General manager) They were We just purchased a new Mercedes from Bud Smail. This experience was great and painless thanks to Scott Powell and Brian.(General manager) They were both extremely helpful and very knowledgeable. .All of my questions and concerns were addressed immediately and Scott even called after the purchase to see if I had any other questions. If you are interested in buying a car, I would definitely recommend this dealership. Thanks again, Rich and Patti Sikora More

Good experience We recently bought a Mercedes E 350 from Bud Smail. The sales rep, Scott Powell, was very helpful and made our experience go as smoothly as possible. We recently bought a Mercedes E 350 from Bud Smail. The sales rep, Scott Powell, was very helpful and made our experience go as smoothly as possible. We received a fair deal and are very pleased with our purchase. Brian in finance was able to complete the paperwork in a relatively short time and he was very knowledgeable and professional. Although it took over 4 hours to complete the purchase, Scott was very accommodating and attentive the entire time. More

Superb Service Scott Powell (Radio Man) did a great job assisting my husband and I with purchasing a Cadillac Escalade that was on the lot. From beginning to end Sc Scott Powell (Radio Man) did a great job assisting my husband and I with purchasing a Cadillac Escalade that was on the lot. From beginning to end Scott was nothing but professional and told us everything we needed to know to seal the deal. Great job Scott. We will see you again when we are ready to trade. More

Not a happy service customer I have had 'Mercedes cars for over 20 years - 7 different have never purchased one from Smail as they could never beat deals elsewhere - especially Si I have had 'Mercedes cars for over 20 years - 7 different have never purchased one from Smail as they could never beat deals elsewhere - especially Sisson - but I have used their service due to location but never again I took my ML 350 in for yearly inspectin and service and was approached by the service advisor to buy an additive to prevent moisture problems in the tank caused by ethanol in fuel - I said no as I do not believe in this type of item - and asked if Mercedes required it and was told he hid not know - so I said no do not add it Upon picki.ng up I was in a hurry and did not look at the Bill til I was home - there was the $30 charge for the additive n the bill - I contacted the servic mgr by e-mail as they were asking for my follow up - to this date 3 weeks later I have heard nothing - just because. Drive a Benz does not mean I throw money down a hole - never again will I go there for anything! More

Wouldn't recommend to my worst enemy! I wouldn't recommend this place to my worst enemy! 2 weeks ago my husband and I were referred here to look at a used Acadia. The man we spoke to sent I wouldn't recommend this place to my worst enemy! 2 weeks ago my husband and I were referred here to look at a used Acadia. The man we spoke to sent us to their Mercedes dealership to see the truck. We drove an hour from the North Hills of pittsburgh. Which was fine. Apparently no one knew we were coming. Fine again. So we spoke with a salesman (mark) and he did the application and I took the truck for a drive. He couldn't answer any questions regarding the vehicle. He had no idea. We informed the sales rep that both of our credit was in repair and had previously had a bad experience at Dodge dealership and were hoping that atleast someone would try working with us. So we submit our application and were told the finance guy (Brian) wouldn't be in until the next day. And it should take about a day to process. The next day he called to tell me I needed additional information. Which I ran around all day to gather and it was submitted. He also told me to come out in 2 days to finalize the loan. Well, come Monday I hadn't heard anything back. So I called and Brian told me he didn't even get to my application yet! Meanwhile 2 days prior he told me to come out there! He told me he was backed up but was going to try and have everything done that day. That was the last I heard. My husband and I left voicemails for both him and Mark the sales rep. And by Friday we still hadn't heard anything. Someone called Friday to check on our experience and I told him about the delay. He apologized and said he was making an appointment for me to go back to the Mercedes dealership on Monday to talk to another guy named Brian (a sales manager) I went out today and this guy had NO idea who I was or what I was there for! He pulled Mark for me. Who didn't even apologize for the delay or anything. He said I needed to go to the finance building. So I drove up and waited over an hour and half for Brian to do the financing. He came out of his office, while I waited in the waiting area. And infront of all the other sales reps began to tell me that my credit was too poor, and that there was nothing he was willing to do to help me. He insulted me by making me feel like I was stupid and that I screwed myself over with my current car because I was upside down on my loan. I was mortified and embarrassed of the way he talked to me. And then he stood up and said "well thanks for coming in I gotta get back to work, I'm busy." Didn't apologize for the delay. Didn't apologize that I drove close to an hour there on my day off for a conversation that could of taken place in a 5 minute phone conversation! I left this place feeling insulted and I cried as I drove off. I have never had an experience as poor as this! The ONLY reason im giving them 1 star is because I can't give 0. Sales people are rude and insulting and they have no problem wasting your time! DONT WASTE YOUR TIME HERE! More

Would buy again-great service Rick was a pleasure to work with. We are out of state and he was real patient with us. He was very honest when he described the car. Would highly reco Rick was a pleasure to work with. We are out of state and he was real patient with us. He was very honest when he described the car. Would highly recommend this dealership. I bought this car for my daughter, and I would buy here again. Thank you Rick. -Mike Cupelli. More