Budd Baer Subaru

First off, I would like to say that I am usually very happy with the service experience that I receive at Budd Baer. However this time, I am not. In early February I brought my car in for inspection an happy with the service experience that I receive at Budd Baer. However this time, I am not. In early February I brought my car in for inspection and rec'd and email days later to book a service interval. Included in the email was a quoted price and a 10% discount. When I had a chance a couple weeks later, I called for an appointment but was not able to get get one until mid March. When it was time to pay, my bill was $90 more than the quote but since I didn't have the actual quote with me, I called Victoria when I got home so I could verify the price. Had to leave a message on her voicemail. She never returned my call. I knew that I was coming in in a couple weeks, so I decided to just wait and talk to her in person. When I did, she told me that the price went up between the time that I made the appointment and had the service. Its not my fault that I had to wait a month to get an appointment! Victoria said she would leave a message with her manager to contact me about it and again, I never got a call back! I am a loyal customer, this is my second car from Budd Baer. I pass 3 other Subaru dealers on my way here......... I hope to get a satisfactory resolution to this issue so I can gladly give the service area and Budd Baer Subaru 5 stars again!! More

Best car shopping experience ever! I’ve been telling everyone! Dan O was so awesome! I’ve been telling everyone! Dan O was so awesome! More

Very helpful and explained things clearly. Highly recommend dealership. Very clean service area. Satisfied with overall experience. Highly recommend dealership. Very clean service area. Satisfied with overall experience. More

Everyone that I worked with was considerate and professional. They answered all my questions and were knowledgeable. professional. They answered all my questions and were knowledgeable. More

Fabulous experience! This was our second Budd Baer Subaru purchase in four years, and Chrissy Marks and Debbie Stonemark made our choice of dealership a no-brainer. Excel This was our second Budd Baer Subaru purchase in four years, and Chrissy Marks and Debbie Stonemark made our choice of dealership a no-brainer. Excellent service! We recommend them to all our friends and family. We felt respected, taken care of, and listened to. All of our questions were answered, and both times we felt very confident that we made the right decision in our choice of a dealership and vehicle. Chrissy and Debbie are fantastic to work with and we can't say enough good things about our purchase experience. More

Our car needed extensive repairs from an accident. We got a beautiful rental that was upgraded from our vehicle, they uncovered more damage than what was noticed by our insurance adjuster, and they de We got a beautiful rental that was upgraded from our vehicle, they uncovered more damage than what was noticed by our insurance adjuster, and they detailed our vehicle before being returned to us. Through the entire process they were very communicative. We really appreciate Stacey and the whole team! More

Everyone involved in our new car purchase made us feel at ease, and explained everything in detail ! ease, and explained everything in detail ! More

The purchasing process was extremely easy and completely pressure free. Jan was awesome to work with! Highly recommend Budd Baer! pressure free. Jan was awesome to work with! Highly recommend Budd Baer! More

Friendly, timely, organized, no pressure. Online sales was quick and helpful. Onsite Larry was fantastic. Highly recommend. Online sales was quick and helpful. Onsite Larry was fantastic. Highly recommend. More

First oil change on new Crosstrek was quick and efficient. Highly recommended. Great service! yep efficient. Highly recommended. Great service! yep More