Buddy Chevrolet

Convenient, quick service, knowledgeable CSR, could improve on wait time, pleasant atmosphere, clean restroom, friendly improve on wait time, pleasant atmosphere, clean restroom, friendly More

I love Buddy Chevrolet. Really feels good to be given a chance with a brand new car when no one else would Really feels good to be given a chance with a brand new car when no one else would More

Exceptional experience and great customer service from the staff at Buddy Chevrolet! I highly recommend them! the staff at Buddy Chevrolet! I highly recommend them! More

Buddy Chevy on Covington Hwy in Decatur has no wait time and prices were cheaper than Superior Chevy... and prices were cheaper than Superior Chevy... More

Kevin at Buddy was invaluable. He tried everything possible to help me with my car. They told him that the part for my car would not be in for 2 to 3 months. I explained to Kevin t He tried everything possible to help me with my car. They told him that the part for my car would not be in for 2 to 3 months. I explained to Kevin that I could not wait that long due to needing my car to get back and forth to work. He worked very hard to get the part in 5 days. He helped me out a lot . Now the downfall: They would not allow me to have a loner. They said they do not do that. I have bought 3 cars from Chevelet over the years, and I was very upset that they could not give me a car for a couple of days. This is something they need to change. Like I said, Kevin worked very hard for me. He was professional and pleasant to talk to. From now on, I will only go to Kevin for service, and no one else. Great job, Kevin. Five stars to you. More

The customer service leaves a lot to be desired. The service department was non responsive to phone calls and emails.My vehicle sat 3 weeks for service even though I scheduled an appointment for a n The service department was non responsive to phone calls and emails.My vehicle sat 3 weeks for service even though I scheduled an appointment for a new battery. I will not be using this dealership again. The service advisor was rude and unprofessional. More

Ms. Z and Dana and the buddy Chevrolet team So very professional and demonstrated the upmost family atmosphere made us feel most welcome and the most comfort they make sure it didn’t take no time for t professional and demonstrated the upmost family atmosphere made us feel most welcome and the most comfort they make sure it didn’t take no time for them to application and we were approved. Miss, Z and the buddy Chevrolet family truly do put a dream in your driveway. More

Dear Buddy Chevrolet Management, I am writing to formally express my continued dissatisfaction with the service experience I received during my most recent visit to your service department on July 1 formally express my continued dissatisfaction with the service experience I received during my most recent visit to your service department on July 17,2025. Unfortunately, this visit has solidified my decision not to return, despite the multiple chances I’ve given your dealership to correct previous issues. Upon arriving at 7:30 AM for my scheduled 10:00 AM appointment, I informed Service Advisor Kevin Johnson that I had received a “Tire System Malfunction” warning on my screen. I explained that I would be dropping off my vehicle and returning later in the day. After a quick check, Kevin advised me that a fuse would need to be replaced and quoted a cost of $178.00 including taxes. I agreed to the service based on that quote, and he confirmed he would contact me once the repair was complete. Shortly after, I returned to the service desk to let Kevin know I wanted to use my reward points to help offset the service cost. Two hours later, I received a message that my car was ready. Upon returning to pick it up, I was surprised to be presented with a bill for $223.00. After applying $87.00 in points, the final charge came to $136.00—significantly higher than the original amount I was quoted. When I questioned the discrepancy, Kevin claimed the higher total was due to taxes. However, when I pressed him about the pre-tax amount, he quoted $197.00, which directly contradicts the original figure of $178.00 including taxes. Given that I was in a hurry and needed my vehicle, I paid the amount and left—once again feeling misled and disappointed. This type of inconsistency and lack of clear communication has been a recurring issue at this dealership. I’ve made repeated efforts to give your team opportunities to improve the service experience, but I am consistently met with frustration. My suggestion to future customers is to get any quoted price in writing before approving service. As for myself, I will not be returning. This experience was the final straw. Sincerely, Kelvin More

Excellent service, cordial staff and excited for new system that now accepts digital payment methods. system that now accepts digital payment methods. More

Every one was pleasant and very professional. The job was completed within the estimated time frame. The job was completed within the estimated time frame. More