Buena Park Honda

I purchased a 06 civic dx from this dealership early this month only to discover that the bank would not "work" with me on this particular vehicle because its value was less than the 05 civic ex they were p month only to discover that the bank would not "work" with me on this particular vehicle because its value was less than the 05 civic ex they were placing me into, and the bank was merely "looking out for my best interest." After consulting with my banker I made the final decision on the switch to the 05 civic EX that had over 50k miles on it and a body style I disliked with a warranty that'set to expire at 60k (wow!). James Pak, who assisted me in the transition was not at all the person I wanted to sit down and finalize the sales contract with. He came off as being a rude individual. He made me feel that I was there wasting his time when he stood and left while I was still deciding on what I should do about the switch he snidely replied "I'll let you guys decide because I've got a lot of other important things to do." Whenever he spoke to me his eyes were constantly blinking and rolling as if I didn't know a thing about purchasing cars when this was actually my third car-buying experience. Before I had begun signing papers in his office, I also mentioned to him (as well as the salesperson, Sean Kim) that the brakes were worn out on the 05 Civic and I expressed a deep concern and explained that I will be using this car to transport my six year old daughter and five year old nephew to and from school everyday , but James Pak looked at me blankly, gave me the impression he didn't care about my family's well being and that he cared more about this car being sold. He made me feel his time was more precious and that he just wanted to expedite signing of the papers so he can go home. He firmly insisted that there was nothing wrong with the car and he told me that cars all have a different feel. My cousin who was with me while test driving this vehicle noticed that Sean had to pull the brakes up when I attempted to make a right turn. After waiting for close to 45 minutes on the forms that James had printed, one or two of them which he admittedly made mistakes on, he told me that he was tired, I went over the sales contract with Mr. Pak and noticed that he had increased the amount on my gap insurance coverage. I asked him to change to what it was originally on my old sales contract which was 495.00, I even pulled out my contract and showed it to him, only to be rudely interrupted when he snapped at me saying, "To make this easier on you, I wouldn't be able to complete this transaction without that figure being on there" referring to the 650.00 that replaced the 495.00 for gap insurance. From experience, I know that gap insurance should never exceed 500.00. I felt ripped off. I honestly would not recommend going back here to purchase another vehicle if Mr. James Pak is still working there. He'd be better off working in the dealership's car detailing department where he doesn't have to interact with clients on a day to day basis. The rest of the staff was very helpful and living up to their motto "Honda Helpful" I strongly recommend Sean Kim for a promotion . He has been helpful from the start and deserves it. More

James Pak will roll his eyes at you!! More

Purchased an 07 Civic LX sedan from Buena Park Honda today. Background: To say that this car is popular is an understatement as I've searched many dealers these few weeks and they've been out of s today. Background: To say that this car is popular is an understatement as I've searched many dealers these few weeks and they've been out of stock and/or on order. This is my second Honda Civic purchase in the past two weeks and what I've learned is that some dealers will hide a popular car until they find someone who will be pre-qualified to take on the extended warranty before they magically reveal the car is available otherwise it will be on the way "in a week." Since I had been lied to by other dealers during my shopping experience, I wasn't going to take it anymore and I would only buy if a dealer had the car in stock, physically on the lot. Well, after calling and emailing 7 dealers around SoCal, I was very frustrated with the false promises and thought I'd give just one more call before giving up... I made this call to a dealership I hadn't heard about before in my area. Buena Park Honda. So George Roman took the call. I wasn't interested in another round of games so point blank I asked him if he would be able to match one of the other dealership's internet price. He was very upfront with me and said yes right away. He then went to make sure the car was in stock and he called back to confirm. We set an appontment and made the deal happen in a little more than an hour. No games, no false promises, it was quite a strange to tell you the truth; normally when I go into a car dealership, I'm expecting a circus that usually goes into buying a new car. My other Civic bought from Honda World in Westminster a week and half ago, took four hours and it was the worst experience. I will post it on the review board there when I have a chance. Anyway, today's deal with BP Honda was probably the most pleasant car-buying experience I've had and it was so fast that I will definitely be back to buy all my future Hondas there. The internet pricing option saved me a lot of time and money and opened my eyes to a lot of dealerships. Some are better organized than others and the one at BP is decent. I had faster responses from their competitors, but they didn't have what I wanted. It worked out well because I discovered a dealership that seems to be on the upswing. I noticed many of the Buena Park Honda folks were upbeat, enthusiastic and they all congratulated me on the purchase. Again, this is unusual because at the other Honda dealerships I've been to, the people would look away or show their best poker face rather than give eye contact when I walked by after a purchase. What a difference a week and a half makes. Also, special thanks to Christina the Business Manager. She took time to explain everything in detail and was very professional in answering all of my concerns about the financing details. Not only a great professional, she's a great person too. Thanks again to George, Christina, and everyone there for making the car-buying experience an awesome one. More

I found this dealer through an internet quote service. George Roman called me and asked what other quotes I had received for the car I wanted. I told him the best quote I'd received and he said he would George Roman called me and asked what other quotes I had received for the car I wanted. I told him the best quote I'd received and he said he would match it. I asked whether he had the particular color I wanted and he said he did. I verified that he would give me that price for that car and that he had the car on the lot. I then drove an HOUR to his location. Upon arrival he showed me the car, it was indeed the color & trimline I wanted. We sat down to do the paperwork, but suddenly the price had been inflated by over $1000 with "accessories." He had not mentioned any accessories on the phone. I did not want any of the accessories. But he would not remove them. I ended up wasting two hours and driving 80 miles for a classic "Fargo" accessories scam. This dealer is not honest. More

I got a great deal and they gave me a more than fair trade-in amount for my Toyota. They gave me a great deal up front and then were very patient while I looked around at Norm Reeves and Garden Grove. trade-in amount for my Toyota. They gave me a great deal up front and then were very patient while I looked around at Norm Reeves and Garden Grove. When I came back they gave me an even better deal and worked with me to find just the right color. I was honest and upfront with them and they were honest and upfront with me throughout. Very nice! More

Had an extremely negative experience. Bought a car from Buena Park Honda in December '03 and came back in April for my first oil change, supposedly "free" as promised by my sales rep. He just scribbled a r Buena Park Honda in December '03 and came back in April for my first oil change, supposedly "free" as promised by my sales rep. He just scribbled a reminder on a piece of paper that the first service would be free-of-charge.<br><br>After arriving and being greeted by the service rep, they immediately go on the defensive and tell me that they don't normally do free oil changes without the proper "paperwork" and tell me to see a sales manager. I go see the sales manager and pretty much tells me "tough" and that they can't do anything about it, except to go talk to the sales rep, who conveniently does not work there any more.<br><br>I find it hard to believe that they don't care about their customer base, all over a $29.95 oil change. They were not friendly at all and were not very accomodating either. I would NOT recommend this dealership.<br><br>I tried giving them a chance. First, the sales was poor and they tried to strong-arm us into trading in our used car for only $400 (excellent condition '91 Toyota Camry). In addition this added experience with the poor customer service just for a "free" first checkup for $29.95 confirmed my belief that this Buena Park dealership is incompetent, unfriendly, and not very accomodating to their customers.<br><br>AVOID AT ALL COSTS. More