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Rick Matthews Buick GMC - Service Center

Brooksville, FL

4.6
63 Reviews

63 Reviews of Rick Matthews Buick GMC - Service Center

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April 25, 2024

Price for oil/filter & rotation too much compared to competitors as I found out afterwards…been using your dealership for years; will get quote next time More

by Newjge
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Professional service department. Pleasant staff. Technicians were knowledgeable. Always a good experience and feel confident automobile is in good hands. More

by Daveraemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Donnie was easy to work with. He clearly explained work that needed to be done. More

by hequet349
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 24, 2024

Staff was pleasant and friendly. Donna was very knowledgeable, accommodating personality with a pleasant personality. My vehicle was ready before promised. More

by Jeffrey Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

When a customer orders a part a month ahead of time do not sell it to someone else 5 hours before their scheduled appointment. Donna handled it but getting another part from another dealership but it shou More

by Classic725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNA CORLEW
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2024

Nice dealership, Friendly people, transparent pricing. Very low pressure environment. I would recommend to anyone. More

by biggmaw75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOSIAH MAHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
DONNA CORLEW
1.0
This rating includes all reviews, with more weight given to recent reviews.
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 22, 2024

I came in for a Saturday oil change and tire rotation. They also checked and replaced the cabin air filter at 70,000 miles. They had me in and out in about an hour and included a car wash. Overall great s More

by GATTI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TONY TURNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

Service engine light came on. Got an appointment, diagnosed and fixed in a timely mannet More

by REDHEADLAKE98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 21, 2024

Was charged $29,445. 00 for a $294.45 tire. Most expensive tire I replaced in my life lol. Great place. Was in and out pretty quick for a dealership More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSIAH MAHER
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 20, 2024

All good things to say so problem. Especially like your concierge service. Jennifer was very nice More

by JOYFUL927
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DONNIE PELHAM
5.0
This rating includes all reviews, with more weight given to recent reviews.
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