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Buick GMC Brooksville - Service Center
Brooksville, FL
125 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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125 Reviews of Buick GMC Brooksville - Service Center
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May 09, 2024
I was greeted by Donna as soon as I arrived. Asked if I had any issues that needed taken care of. Asked if they could recycle some oil. That was taken care of. Asked if I had any issues that needed taken care of. Asked if they could recycle some oil. That was taken care of. More
by TCHOLBROOK33
Verified CustomerEmployees Worked With
Helpful May 08, 2024
Poor customer service will be using a different dealership. Was left a voicemail of truck results and was told other parts were broken to fix the original issue. Service Dept checked a different is dealership. Was left a voicemail of truck results and was told other parts were broken to fix the original issue. Service Dept checked a different issue non related to my service appt— fuses only to have them handed to me at the counter for me to service myself. I used a dealership close to home for a 2nd time but leaving with my vehicle after service results vehicle still having the same issues after they had vehicle for 3-4 days. Person that did my original test drive was not same driver before leaving with my vehicle. This doesn’t fall on my customer service at the front desk but the service Dept. More
by Cj
Employees Worked With
May 08, 2024
Service department over book for routine maintenance like oil changes. Requiring customers to site and wait multiple hours waiting on a 30 min oil change. Used to be better. It does seem this is happening mo oil changes. Requiring customers to site and wait multiple hours waiting on a 30 min oil change. Used to be better. It does seem this is happening more recently. Very disappointing to see companies like this more concerned about profits than customer satisfaction. More
by CARYWILLIS5
Employees Worked With
May 08, 2024
Good service and gets the job done. Always gets you right in and very polite. Always gets you right in and very polite. More
by MCDADLH
May 08, 2024
Donnie is great, tech was young and needs more hands on. Labor hours was over book..Final repair was good. Labor hours was over book..Final repair was good. More
by gary.kreisher
May 07, 2024
Courteous and competent staff, always going the extra mile! A pleasure to do business with! mile! A pleasure to do business with! More
by KWJABLONSKI
May 07, 2024
Service was fast and completed on time. Very satisfied with the service department. Very fair pricing. Very satisfied with the service department. Very fair pricing. More
by Tonyvickery28
May 06, 2024
This dealership will go the extra mile to make things right under any and all circumstances. right under any and all circumstances. More
by James
Employees Worked With
May 06, 2024
Great experience with the service department. Had several items that I wanted done and they were completed in a timely manner. Had several items that I wanted done and they were completed in a timely manner. More
by 1322CHERRY
