Buick GMC of Mahwah

Great Service And No Hassle Sales I was in phone contact with Anthony Sherman for a couple of weeks discussing multiple vehicles. Once I arrived at the dealership to test drive the veh I was in phone contact with Anthony Sherman for a couple of weeks discussing multiple vehicles. Once I arrived at the dealership to test drive the vehicles the process was very smooth. He was very knowledgeable about each vehicle. Anthony made the negotiating process painless and efficient. I highly recommend requesting Anthony as your salesman if you decide to shop at this dealership. More

GMC Canyon I recently purchased a 2017 GMC Canyon from this dealership. Not only am I loving my new truck but I could not be happier with the level of service a I recently purchased a 2017 GMC Canyon from this dealership. Not only am I loving my new truck but I could not be happier with the level of service and professionalism I received. I got the exact model/color I wanted at a price that was below any other dealer in the area. Overall a great experience. More

GMC Terrain Recently bought a 2016 GMC Terrain from Anthony Sherman, he was so helpful. Worked out the numbers and gave me such a great deal even though my credit Recently bought a 2016 GMC Terrain from Anthony Sherman, he was so helpful. Worked out the numbers and gave me such a great deal even though my credit wasn't as great as it should have been. Very honest, and personal. Will definitely be coming back to this dealership in the future. More

Bad service Don't trust these guys. They didn't issue me a plate for almost a month until I pay my tax for the vehicle which they miscalculated. Such a dad dealer Don't trust these guys. They didn't issue me a plate for almost a month until I pay my tax for the vehicle which they miscalculated. Such a dad dealership . Don't ever go. More

Good service I took my car in for a catalytic converter replacement under warranty. They fixed that and the cracked manifold they discovered while they did it, als I took my car in for a catalytic converter replacement under warranty. They fixed that and the cracked manifold they discovered while they did it, also under warranty. Good work, nice waiting area would recommend. More

New Car Purchase John Bernhardt went out of his way to help me find the vehicle I wanted and the price was right. They also. gave a fair price for my trade in. Thank John Bernhardt went out of his way to help me find the vehicle I wanted and the price was right. They also. gave a fair price for my trade in. Thank you John More

TERRIBLE CUSTOMER SERVICE From the moment the receptionist picked up the phone I could barely hear her and when I asked her to speak up she gave me an attitude and was extremel From the moment the receptionist picked up the phone I could barely hear her and when I asked her to speak up she gave me an attitude and was extremely rude with me. She put me on hold and I was waiting forever!! I called back and she hung up on me when I asked for service. The service advisors also didn't pick up. She said she couldn't help me and to call back later and I did and they still didn't want to take my call. 1 hour later I realized I wasted my time and this dealership deserves no service if all they want to do it make people wait and treat them with disrespect. More

Great experience I love my truck. David Guzman helped me get a great deal on my 15 All Terrain. Don is service always handles my service with a smile. Fixed a recal I love my truck. David Guzman helped me get a great deal on my 15 All Terrain. Don is service always handles my service with a smile. Fixed a recall at my last oil change visit I didn't even know about. Highly recommend this dealer for your GMC needs. More

didn't honor terms of deal don't trust these guys. They promised to pay off 3 months of old lease of a GMC Acadia to get me in a new Acadia. Started to get notices from the bank don't trust these guys. They promised to pay off 3 months of old lease of a GMC Acadia to get me in a new Acadia. Started to get notices from the bank that held prior lease that was never paid off. These guys ducked me for weeks saying the paper work had to be found, and it's difficult dealing with the bank that used to write their leases (US Bank). Long story short, they pulled the "it's not documented anywhere" excuse and refused to pay the $1600 to the bank for the old lease. If it wasn't a valid claim, why did you sales person (Marc Crosby) continuously follow up with stories about how difficult it was to deal with US Bank but he was handling? Not to worry, etc. Complete xx. If you do decide to go here, make sure to document EVERYTHING, otherwise they will not honor the deal that they make. This is out second, and last GMC vehicle. In fact, this experience will make us never purchase or lease a GM again. More

Oops, did we say 58% residual? Sorry, that was a mistake. The good - at my initial visit to GMC of Mahwah, I was met with open arms and enthusiasm. The dealership has a wide selection of vehicles and a pristi The good - at my initial visit to GMC of Mahwah, I was met with open arms and enthusiasm. The dealership has a wide selection of vehicles and a pristine showroom. I met with Mike Lauto - a new salesman. He was the bright spot in all my dealings at Mahwah. I named the exact vehicle and configuration I intended to lease at what cost and terms. I was told, in no uncertain terms, by Sales Manager Stephan Kirsch and General Manager Sam Booth that they would meet my needs and proffer the deal I requested. By the end of the visit, we had a gentleman's agreement. I shopped the terms at a number of competing dealerships and none came close. Well, it turns out that Grandma had it right, "If it seems to good to be true; It probably is". The bad - at the lease signing, a vehicle with different features was delivered and the terms of our 'gentleman's agreement' had changed significantly (not in my favor). I stated emphatically that I would put 'no money down' on the lease. At lease signing my $1,000.00 down payment was added as a cap cost reduction. The 58% residual value that was promised by both Mr. Booth and Mr. Kirsch, had shrunk to 55% - costing me another $2,000.00 in value. They told me is was an honest mistake that could not be corrected or amended. The ugly - when, after hours at the dealership because of the vehicle faux pas, I asked for an accommodation for lunch, Mr. Booth graciously offered me his personal vehicle to go a local deli...and.. after I suggested to Mr. Lauto that I would have been in a jam if they did not have the vehicle I requested because my ride had left earlier, he said that he would have certainly given me a ride home it that had happened. Well after I respectfully declined to sign the altered deal that before me and asked for a ride home, Mr. Booth suggested that Uber might be the best option! More