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Bulldog Kia - Service Center

Athens, GA

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443 Reviews
Call Service Center (888) 432-0602

443 Reviews of Bulldog Kia - Service Center

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January 06, 2013

All my experiences at bulldog Kia have been an enjoyable experience. All of the staff are very professional and helpful . Beau in the service department in particular . I have two small children and they ma More

by jennifermcbride
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau , Jonathan Pace
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Jan 09, 2013 -

Bulldog Kia responded

Thank you for your excellent review of your recent visit to Bulldog Kia. We are constantly trying to create the best relationships we possibly can with our customers and the members of our service department are an important part of making this happen. Congratulations on your new Sorento and we look forward to seeing you again when you begin searching for a new car. Give us a call or stop in at any time if there’s anything we can do to help. Thanks again for choosing Bulldog Kia and be sure to take a look at our Facebook and Twitter pages for special promotions and news! Sincerely, James Hammond – General Sales Manager jhammond@bulldogkia.motosnap.com

August 09, 2012

We are very pleased with the work done on our Hybrid. We sent an email and got an immediate response and action to fix damage. The customer service and friendliness were great. Most of all I am pleased with More

by kerijacob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Aug 10, 2012 -

Bulldog Kia responded

Thank you for taking the time to leave us this review. Ensuring your satisfaction is our top priority and we’re very happy you feel like the valued customers that you are. We are always happy to help and hope you will return for help with all of your automotive needs. Thank you for choosing Bulldog Kia and be sure to find us on Facebook and Twitter where you can get exclusive deals and coupons for our monthly service specials. Sincerely, James Hammond – General Sales Manager jhammond@bulldogkia.motosnap.com

April 06, 2012

Told me that I needed Transmission flushed every 30,000 miles according to Ownwes manual. After paying $175 for the service, realized that manual said every 60,000 miles. Will never use again. More

by vrowe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Strong
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Apr 20, 2012 -

Bulldog Kia responded

Thank you for your feedback. Your Sorento was in our service department because of concerns relating to the transmission. We performed a TSB (Technical Service Bulletin) for a transmission controller update and at the same time inspected the transmission fluid. The transmission fluid was dark and as a precautionary measure, we recommended the Trans Flush in the best interest of your vehicle. Bulldog Kia prides itself on providing honest service to all of our customers. This includes making recommendations of services based on the actual condition of your vehicle. Bulldog KIA is committed to delivering the highest level of customer service and satisfaction and as much as we strive to accomplish this with 100% of our customer occasionally we miss the mark. In this case we have refunded to you the entire cost of service which not only included the trans flush but also included an oil & filter change and tire rotation. We hope that this gesture helps retain your patronage, we value all of our customers and know the only way to grow a thriving and loyal customer base is to continue to deliver exceptional customer service and make it right when we don’t. If there is anything else we can do please don’t hesitate to contact me and I would be happy to speak with you further. Sincerely, David Kernall – General Manager bulldogkiausa@gmail.com

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