Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Bulldog Kia - Service Center

4.7

401 Lifetime Service Reviews

4305 Atlanta Hwy, Athens, Georgia 30606

401 Reviews of Bulldog Kia - Service Center

Sort by Write a review
October 09, 2019

"This was my second trip to get my Kia Soul serviced for..."

- Whitneyhines3

This was my second trip to get my Kia Soul serviced for routine maintenance. Both times the service department met me at my car with huge smiles, ready to help. Everyone always provides top notch customer service and a high level of professionalism when I come in. The lobby has refreshments, popcorn, and is always sparkling clean. I NEVER mind sitting at waiting for my vehicle to get serviced because the atmosphere is so comfortable. Thanks Bulldog Kia!!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 08, 2019

"Had to go to kia today and get some work done on my car...."

- William

Had to go to kia today and get some work done on my car. Everyone was very nice and the service dept was amazing i will be back when my car needs repairs

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
September 13, 2019

"This is an amazing dealership, and an amazing manufacturer"

- Rkanipe

Wow - just amazing! In 2011 I purchased a new Kia Sorento from Bulldog. It met all my criteria: Safety, Reliability, Warranty, Dealer dependability, Economy, and room. The Sorento performed flawlessly for three years! So in 2015, we purchased our SECOND Kia Sorento from Bulldog Kia, and for the same reasons. Not only that - but me experience with the folks at this dealership over the three years was consistent superior customer service. Every time. When we bought our 2015 Kia Sorento, we were looking for the same things: Safety, Reliability, Warranty, (by now we KNEW what a great dealer we had), Economy and room. True to fashion, this car performed flawlessly as well. Never once failed to start, never left us stranded and never had an issue. Here is the amazing part: When we finally did have an issue at 110,000 miles, let me share with you what happened and how they responded. We bought the car because it had a 100,000 mile warranty. Unknown to me, Kia manufacturer had issued a bulletin on the particular engine in our Sorento, but we never had a problem. But, at 110,000 miles, we had a big problem. The engine seized. I called Bulldog Kia, and they immediately went to work on our behalf. They contacted Kia manufacturing and called me back within ten minutes. Get this: With a blown motor at 10,000 miles OUT of warranty - here is what they did. At THEIR expense, they: Towed our car nearly two hours to the service department. They replaced the entire engine. They gave me a rental car for the duration of the repair And it did not cost me one dime. Not a penny! Not only that, but the engine they put back in, came with a 15 year, unlimited mileage new warranty!! This does not happen in the auto business! So yeah - amazing is hardly the word to convey what a superior job they do in taking care of their customers. If you are looking for a reliable car, backed up by a manufacturer that stands behind their product, and a dealership that you can count on at any time to be your advocate - Kia is the car and Bulldog is the dealer. I am absolutely sold on the Kia brand, and Bulldog Kia. I've bought many a car in my 59 years. I've owned Chevy, Ford, Dodge, Acura, and Jeeps. But none of those brands performed 'flawlessly.' They all had issues - some minor, several major. But not a one with kia. And when, after ten years and two cars I finally DID have an issue - they took care of it even when out of warranty! And took care of my transportation while being repaired. If dependability, reliability, integrity, and superior customer service are important to you - I implore you, go to Bulldog Kia. What an amazing car and amazing dealership! FIVE STARS! Wish I could give more. Randy Kanipe Lincolnton Ga.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : BO the service Manager and Dean the general manager.
August 10, 2019

"Inept Service Department"

- rynil2000

Just finished the first service of my Stinger GT1 at the purchasing dealership. Car has just over 4300 miles on it, I've been moderately driving but nothing crazy. However, I have two out of town trips planned for the following two weekends, so I figured now would be a good time to get some new oil. New car purchases from this dealer include two service visits (Oil & filter change, tire rotation, general inspection, and fluids). I arrived for my appointment and met with the shop manager (?), Justin. We talked about a few items: What type of oil are you going to use? I requested a full synthetic. Do you wash the car? If it's not touch-less, I don't want it. I need the driver tech camera sensor re-calibrated because the last dealership that replaced my broken sensor from the factory, somehow disengaged my Automatic High Bean Assist feature. No, problem - he says it's a quick fix with a tablet. I also mentioned the cover panel over the oil plug and my caution about over tightening the plastic oil cartridge cap. Yep - all good. After stressing those few points, they told me it would be about an hour, which is standard. I was looking to get some lunch instead of hanging out in the show room, and they were nice enough to set me up with an Uber service to and from a Chick-fil-a nearby. Very cool of them. I get back to the dealership and then my evaluation truly starts: The guy checking me out (Colin, not Justin, but a counter guy) tells me that they rotated my tires, which wasn't mentioned on arrival. This car has a staggered set of tires (different sizes front and rear). Just to double check, I asked if they had done a side-side rotation only. Cue dumbfounded looks all around. He goes to confirm with the "new guy" (of course) who did my service and wouldn't you know it, he did a standard rotation. They have to swap the 225s back up front. The tech later confesses to me that this was his first Stinger, but that he "took extra care of it." Strike 1. When checking out I also ask to confirm that the tech added the full synthetic oil that I requested. Cue more dumbfounded gaze. Counter guy check with the tech again - nope - synthetic blend. Sigh. Strike 2. Now my "Oh, s*#t. What kind of dummies did I just give my brand new car to?" alarm starts going haywire. So after saying my goodbyes and assuring myself that the wheels are in the right locations. I get home and double check the oil level. To my complete non-surprise it is showing well above full on the dipstick after proper checking method (warm up to temp, turn off, sit 5 mins, pull, wipe, dip, check). MFers are useless! Strike 3. Counter guy assures me that the High Beam Assist feature is now working correctly again. Just sat in the dark garage, turned on the high beams, and the "auto" wording still does not show. Unless the car needs to be on and moving - it's also not fixed. So today, I drained the dealer's oil, rechecked all the fittings/screws/covers/etc, and refilled the oil to the proper level. Wouldn't you know it, the idiot with the torque driver cross threaded three of the screws that hold on the underbody cover. I guess I'll just have to continue to live without the HBA (High Beam Assist) for a little while longer. Not too keen on visiting a dealer again any time soon. In closing, Bulldog Kia can keep their second oil change. I would not recommend their service department for anyone expecting knowledgeable or detailed service of a Stinger or any car for that matter. Although polite, they don't seem to have a good communication plan within the shop (or maybe they just don't give AF) and they have no idea (or training) of the nuances of this higher caliber KIA. Apparently there is a very low bar to start slinging a wrench at a KIA dealership. (Hint: This is why BMW and Audi customers are going to stay away or, at the very least, run back to a higher tier brand. KIA dealer service is a joke.) Oh - and they don't even wash cars anymore because their runoff was going directly into the storm drains. So at least they didn't get the opportunity to f*@k that up. From now on I will do my own maintenance CORRECTLY. This message will be passed along to any and all, including corporate, who inquire or are willing to listen.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Justin, Colin Edmonson
August 06, 2019

"Oil Change Service "

- Countrygal79

Bulldog Kia is where it’s at!! I would NEVER bring my Kia Sorrento anywhere else for any type of service. They’re always so helpful and kind. Not only to me but they treat my entire family with respect. My boys love going there because they know it’s not going to be a boring trip to a dealership. Plus my car is always ready when they say it will be! Way to go Bulldog Kia. You deserve 10 stars!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
COLIN
Sep 05, 2019 -

Bulldog Kia responded

Thank you so much for the amazing review! We appreciate your business and thank you for taking the time to write such a thoughtful review for us at Bulldog Kia. We love it when customers feel welcomed and enjoy their experiences. We look forward to seeing you and your boys at your next service visit and hope you have a great weekend!

July 24, 2019

"Vehicle purchase "

- lighthouse661

I’m so happy 😁! I purchased a 2020 Kia Soul today (my 3rd Soul) & 4th purchase from Bulldog Kia! I love the sales & service I was given! Mike Newsome & Ryan Oldham worked out a deal that actually lowered my payments! Ryan took the time to show me all the features that my new Soul has that my ‘17 didn’t. I am very happy with my purchase and the time they took with me! Their service department is top of the line as well. I recommend Bulldog Kia to anyone who wants an awesome car & awesome customer service! I went in for an oil change and left with a new Soul!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : I can’t remember the young lady who assisted me in the service department but she was very professional and knowledgeable. Very good people person.
Jul 31, 2019 -

Bulldog Kia responded

Thank you for the amazing review! We are so glad that you have had great experiences with both our Sales and Service Departments. Thank you so much for your repeat business over the years as well. We love to see members of the Bulldog Kia Family come back to us year after year. The new 2020 Kia Soul is absolutely AMAZING! It has a great amount of space and many of the convenience features that making driving the Soul so fun. We hope you love this one even more than the last one and look forward to seeing you again at your next service visit. Happy driving!!!

July 03, 2019

"Great experience!!"

- KiaLover

Easy service experience. Greeted upon arrival and explained what to expect.and the time frame to expect it. Right on time and everything went smoothly!!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jul 03, 2019 -

Bulldog Kia responded

Thank you so much for the excellent review! We are so glad to hear that you had a smooth and easy service experience with us and that you were well informed on that status of your vehicle. Our service team strives to ensure quality maintenance in a timely manner while providing exceptional customer service. We appreciate your business and look forward to seeing you at your next service visit. Have a great rest of the day!

July 01, 2019

"Routine maintenance "

- Ashley123..

Great service team! They always get me in and out in a timely manner. Explain things well. & I like that I can get to work from Bulldog Kia and not have to miss work while getting my car serviced.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jul 03, 2019 -

Bulldog Kia responded

Thank you so much! We appreciate your business and thank you for taking the time to leave us a great review. We are so glad that you always have an excellent experience with our service department and that the work gets done in a timely manner. Our service team strives to ensure quality maintenance while keeping our customers informed of the status of their vehicle. Thank you for choosing Bulldog Kia for all of your service needs. We look forward to seeing you again at your next appointment. Have a Happy Fourth of July!

June 26, 2019

"Very nice, informative concerning servicing or purchasing ve"

- love my kia

James Montalvo actually approached me while I was looking at the new cars. He was so nice and friendly and answered my questions. I had brought my current vehicle to be serviced and Ryan Oldham met me at the car. The people at Bulldog Kia have always treated me nice and courteous.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 28, 2019 -

Bulldog Kia responded

Thank you so much for the great review for both our Sales and Service Departments. We appreciate you taking the time to write about your experience here at Bulldog Kia with James and Ryan. Thank you for your business and for trusting us with your vehicle's service needs. We look forward to seeing you again. Have a great weekend!

June 26, 2019

"Oil change"

- NSoni

I was pleased with the price and ease with which I made an appointment. The work was done on time and the people were super friendly. I will return for future service. They answered questions I had satisfactorily.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jun 28, 2019 -

Bulldog Kia responded

Thank you for the excellent review and taking the time to share about your great experience! Our team is intentional about streamlining processes to ensure customer satisfaction and convenience. We thank you for your business and look forward to seeing you again at your next service appointment. Have a great weekend!

1
...
1 - 10 of 401 results