Burien Toyota

Be careful of Up selling Tried to sell me on a new Cabin Air Filter for my Tundra that only had 8000 miles on it. Wasn't even dirty! I removed the "dirty one" and showed the Tried to sell me on a new Cabin Air Filter for my Tundra that only had 8000 miles on it. Wasn't even dirty! I removed the "dirty one" and showed the Service Manager Randy Eaton - he said it looked dirty, but agreed it didn't have any dust, leaves, or dirt on it. I found on another dealers' site there are 2 filters available - a standard white filter part #87139-07020 and a better "Carbon Type" grey filter part #87139-50100. Mine had the better filter installed and was mistaken for the cheaper white filter. I complained and was redirected to another "Service Manager" Tom Maggerise - and he apologized, but didn't say how or why this happened. Never taking my truck back to them, and would not suggest anyone have their vehicle serviced there. No Response from Toyota USA when I filed a complaint. Last vehicle I will ever buy from Toyota. More

Excellent customer services! A+++++A+++++A+++++ Mariya is a excellent sale service lady. She helped me to download entune and gps link and show me how to use all information for the car. She is ve Mariya is a excellent sale service lady. She helped me to download entune and gps link and show me how to use all information for the car. She is very nice of taking care of the customer. Also, I would like to thanks Kelly Stuart (the Manager). He is very nice and helpful. We will come back and recommend friend to you. Thanks again. More

to Long to complete service Had to wait 6 days for vehicle to be finished. Had to contact each day for update. Poor follow up on status by service personnel Had to wait 6 days for vehicle to be finished. Had to contact each day for update. Poor follow up on status by service personnel More

Service Good people good staff well trained technicians overall a good experience. They did a very good job of meeting my needs and exceeded my expectations Good people good staff well trained technicians overall a good experience. They did a very good job of meeting my needs and exceeded my expectations. More

Handled all issues Fixed tire pressure light, and provided good answers to my questions about scrapes on my wheel cap. Rotated tires. Inspected car for wear and mainte Fixed tire pressure light, and provided good answers to my questions about scrapes on my wheel cap. Rotated tires. Inspected car for wear and maintenance. More

Toyota service Burien Excellent personalized customer service. Friendly and awesome place to sit and relax while waiting for car. Individualized attention with full explana Excellent personalized customer service. Friendly and awesome place to sit and relax while waiting for car. Individualized attention with full explanation of car maintenance. Answers all questions. Professional/Excellent More

Service The service was good. It did not take them a long time to do. The employees were very nice. I’m happy with the service The service was good. It did not take them a long time to do. The employees were very nice. I’m happy with the service More

Excellent service center Excellent people, super fast and easy to deal with. No issues getting in and out. All the staff knew their job and always ready to help. Excellent people, super fast and easy to deal with. No issues getting in and out. All the staff knew their job and always ready to help. More

Bought 2018 RAV4, hassle free This was my first car purchase with Costco Vehicle purchase program and it was completely hassle free and the best price available in market. Dawnell This was my first car purchase with Costco Vehicle purchase program and it was completely hassle free and the best price available in market. Dawnell and Kevin were very professional and helped us thru every steps to make really easy process. We are very grateful to their entire team. More

5 Star Customer Care They helped me get a deal on a Corolla with a better interest rate. The process was smooth and clear, and I would 100% purchase from Burien Toyota aga They helped me get a deal on a Corolla with a better interest rate. The process was smooth and clear, and I would 100% purchase from Burien Toyota again. More