Burlington Chevrolet - Service Center

I broke down on the road traveling to North Carolina for a family funeral, as you can tell it wasn't a great experience to begin with. I called in and Adam answered the phone very professionally and gave me a family funeral, as you can tell it wasn't a great experience to begin with. I called in and Adam answered the phone very professionally and gave me the number to call roadside assistance and be towed in due to a flashing engine light he explained it should not be driven. Road side took a bit longer than I hoped, but they arrived and towed me into the dealer. Again I was greeted by Adam and saw on the desk a lot of paperwork and asked if they were all ahead of me. He explained that under the circumstances he assured me that I would be addressed in a timely manner. I was so excited when he came up to me in the lounge in less than a hour and said I was all done. He explained that it was an odd item but something he has seen before, a spark plug had a hair line crack. The repair was under warranty and I was on my way total time in under 4 hours. Although it was 4 hours I wasn't counting on they made the experience very pleasant. My only complaint that i am not local to them for my every service need! More

Our On-Star turn-by-turn direction system has not worked since March. It appears unable to locate the car and consistently states we are off-route when we have not left the road we were directed onto. It wa since March. It appears unable to locate the car and consistently states we are off-route when we have not left the road we were directed onto. It was serviced on 4/23 by the dealer's service people and I was told that the antenna was loose. I attempted to use the system the next week on a straight highway run from NJ to Maryland - IT DID NOT WORK! I was advised by OnStar that the car had to go BACK to the dealer. It was booked into the dealer on a Monday and returned with NO REPAIRS! WE ARE STILL AWAITING RESOLUTION AND NOW MUST TAKE OUR OWN TIME TO DRIVE THE SERVICE TECH AROUND (AS THEY CANNOT SPARE SOMEONE) SO THAT HE CAN AGAIN CHECK THE VERY SAME THING HE WAS SUPPOSED TO HAVE FIXED TWO DAYS AGO!!!!!! THE SALES MANAGER'S COMMENT IS THAT THEY DON'T BUILD THEM, THEY ONLY SELL THEM - IT'S APPARENTLY TOO MUCH TO ASK THAT THEY STAND BEHIND THAT WHICH THEY SELL. More