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Burlington Subaru
Burlington, VT
287 Reviews
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287 Reviews of Burlington Subaru
June 24, 2020
We spotted a Subaru we loved in a parking lot in our neighborhood. The nice man driving the car was wearing a Subaru mask and shirt and we started up a conversation. We took his name and 5 days later we neighborhood. The nice man driving the car was wearing a Subaru mask and shirt and we started up a conversation. We took his name and 5 days later we own that same model we saw and loved! Thank you Eric Loiacono for making that happen and providing excellent customer service. See you around the neighborhood! More
by vivavermont
Employees Worked With
Eric Loiacono, Crystal Careau, Dan Ryan
May 13, 2020
Best Purchase Experience Ever. My husband went out to the dealership to test drive a vehicle. While he was out on the drive Anthony, Crystal and the whole Subaru Team made it possib My husband went out to the dealership to test drive a vehicle. While he was out on the drive Anthony, Crystal and the whole Subaru Team made it possible for me to surprise my husband by paying for the vehicle over the phone from home with my kids. Even the post purchase experience has been great. Solid communication, fabulous customer service and incredibly knowledgeable. More
by freshtodeath2020
Employees Worked With
Anthony, Crystal Careau, Ashley Lackard
May 01, 2020
Does not honor a dea Drove 2 hours to look at a used car. We contacted he salesperson by e-mail and came to an agreement on a price. A contract was sent to us and we mad Drove 2 hours to look at a used car. We contacted he salesperson by e-mail and came to an agreement on a price. A contract was sent to us and we made an appointment to pick it up, since we had to drive 2 hours. Received an e-mail from the salesperson that despite our agreement the car had been sold and was no longer available and were we interested in any other vehicles. No phone call asking if we would be interested in it at a highter price. It is no wonder used car dealers have a bad name. Sleezy More
by Calvin
Employees Worked With
Rob Ferson
February 10, 2020
Thank you to Service Department. Traveled from Boston to Burlington VT with worrisome lights flashing on the dashboard in my Subaru Outback. I had tried to go to Subaru dealer near Bo Traveled from Boston to Burlington VT with worrisome lights flashing on the dashboard in my Subaru Outback. I had tried to go to Subaru dealer near Boston but they were way too busy to fit me in. Dropped in to a busy service department at Burlington Subaru. Was greeted by a bunch of very welcoming people. I explained the situation and asked if they could figure out what was wrong with my car. They said "sure" we can help. Asked for my key, went to get the car and escorted me to the nice waiting area. Tim, a manager from service came back to say he had taken care of situation with the balancing of my tires. He also said he drove it around the lot to make sure that all was well with the car. Tim said "all set". I asked him how much I owed him. He said, it was not a big deal and there was no cost. Flabbergasted in every way by their genuine care and that they did not take an opportunity to charge me. Thank you so much Tim and others at Burlington Subaru. More
by amyecaplan
Employees Worked With
I think his name is Tim in Service
October 30, 2019
Had a great experience with Anthony and Crystal, no pressure environment and was out of the dealership in no time with my new ride. Overall a very good experience. pressure environment and was out of the dealership in no time with my new ride. Overall a very good experience. More
by Mike W
Employees Worked With
Anthony Notaro
September 24, 2019
Unfriendly Not Knowledgable Staff I have leased Subaru’s for over 15 years (7 different leases). When I handed in my last Subaru I got a final bill for 817 dollars. I’ve spoken to 6 I have leased Subaru’s for over 15 years (7 different leases). When I handed in my last Subaru I got a final bill for 817 dollars. I’ve spoken to 6 different Chase Auto Finance Costumer Service Reps. One said it was damage (there was none). One said I handed it in early (I handed it in 40 days early and made all 36 payments on time). Finally someone said it was because it had winter tires on it. When I handed in my car I asked the sales associate about this and he said “ everything looKed great “. They don’t care unless you buy another car. This Subaru has the worst sales associates. If you want to buy a new Subaru go to Saint J Subaru. After this experience I will lease from other companies and never be a loyal Subaru Costumer again. More
by Julieurock11
Employees Worked With
Lance DeMatteis
September 19, 2019
Thanks Anthony! We had a great experience at Burlington Subaru. We were unsure if we wanted to buy or lease, and had concerns about leasing in general. Anthony answ We had a great experience at Burlington Subaru. We were unsure if we wanted to buy or lease, and had concerns about leasing in general. Anthony answered all of my many questions, and was very knowledgable, and honest in our conversations. Although he clearly had a lot going on, we never felt rushed - he was a pleasure to work with, funny and genuine! Thank you Anthony - we sincerely appreciate all of your help! More
by GinaandWill
Employees Worked With
Anthony Notaro
July 15, 2019
SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (when I was trying to ask what I thought was a simple question). When I tried to explain what the issue was she kept cutting me off and wouldn't let me finish a sentence. She then told me that she suggest I read the owner's manual and try to find a fix before calling them again. Definitely will NOT be going here for any more service (or vehicle purchase) moving forward. More
by vtgirl21
Employees Worked With
Kevin Cournoyer, Ashley Lackard, Bill Hunter, Matt Luce, Sheryl Hunter, Josh Deutsch, Michelle Mistrik, Kaitlyn Einhart
April 17, 2019
Complete upsale rip off!!! I had to take my car in for recall work, and asked them to check out a noise I was hearing as well. When I got there, Darryl told me that they perform I had to take my car in for recall work, and asked them to check out a noise I was hearing as well. When I got there, Darryl told me that they performed a complimentary multipoint inspection and diagnosis, but because I asked them to check out the noise, they charged me for that. When Darryl drove the car into the shop, he commented to me about the noise, and there is no doubt in my mind that they would have found the issue in their "complementary" inspection and diagnosis. He refused to issue me a refund for the charge and the service manager told me that I should feel lucky because they had to replace a rusted bolt as part of the recall that Subaru was not paying for. I feel taken and not treated very well and will NEVER go back. More
by Dissatisfiedcustomer
Employees Worked With
Darryl
March 20, 2019
Service I brought in my 2010 Forrester for a recall.it took more than a month to get that appointment. The service staff (Darryl) was efficient, knowledgeable I brought in my 2010 Forrester for a recall.it took more than a month to get that appointment. The service staff (Darryl) was efficient, knowledgeable and friendly. My complaint: my windshield was broken in the process of replacing the air bag! There was no urgency in replacing the windshield! It should have been returned to me as I turned it in! That is appropriate service! More
by Nosal, Sharan
Employees Worked With
Darryl
