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Burlington Subaru
Burlington, VT
287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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287 Reviews of Burlington Subaru
March 12, 2019
Good deal on a CPO Outback! Got a good deal on a loaded Outback, CPO. Many thanks to Chris Cassidy for handling the sale in a professional manner. This was not a high-pressure sa Got a good deal on a loaded Outback, CPO. Many thanks to Chris Cassidy for handling the sale in a professional manner. This was not a high-pressure sales experience. Chris thoughtfully answered the many questions I had for him. I also appreciated Chris' good communication over email and on the phone. Very responsive, very clear. We are happy with the car! More
by DLerner
Employees Worked With
Chris Cassidy
December 13, 2018
Average experience at service center Had an appointment to get snow tires on, I went home with snow tires on. Waiting room had great popcorn and Costco muffins. 10/10 for the waiting area Had an appointment to get snow tires on, I went home with snow tires on. Waiting room had great popcorn and Costco muffins. 10/10 for the waiting area. Highly recommend. More
by Sthomp93
Employees Worked With
Matt Luce
August 22, 2018
Your car is not safe here! This dealer “serviced” my son’s car this week, and the hubcaps were stolen off the car while on their lot. The “service” department’s response was to This dealer “serviced” my son’s car this week, and the hubcaps were stolen off the car while on their lot. The “service” department’s response was to say that theft or vandalism to the car while ON THEIR LOT was not their problem. With so many other Subaru dealers in the area, I would think they’d try a littler harder to take care of their customers. More
by Ann B
Employees Worked With
Derek
July 04, 2018
Great experience with salesman, Wade! Our family just bought a Subaru Ascent. The purchase involved a pre-order, which was unfamiliar to us, and meant we waited several months after workin Our family just bought a Subaru Ascent. The purchase involved a pre-order, which was unfamiliar to us, and meant we waited several months after working out our deal. Wade Houston, all along the process, was wonderful. He was very responsive to questions, worked diligently with us to settle on the price/trade-in (without awkwardness or aggressive tactics), and stayed in touch during the wait for the car to come in. Most importantly, what Wade said would happen, happened. We are very happy with our new car and our experience at this dealership. More
by emmons283
Employees Worked With
Wade Houston
April 25, 2018
Thank you. The team at Burlington Subaru was more helpful than I could have imagined. ? Shout out to Steve, the GM, for going the extra mile. 💯Such a positive e The team at Burlington Subaru was more helpful than I could have imagined. ? Shout out to Steve, the GM, for going the extra mile. 💯Such a positive experience! ????? More
by drivinginthe802
Employees Worked With
Steve Kelson
February 01, 2018
Intelligent, focused salesman and great car. I took delivery of a 2018 Forester this morning. Phil Sheridan did a wonderful job helping me to find the right car. We had some special requirement I took delivery of a 2018 Forester this morning. Phil Sheridan did a wonderful job helping me to find the right car. We had some special requirements. Phil spent a lot of time figuring them out with us, solved every conflict, and I am really excited by the outcome. It’s great to have a salesman who really wants to help, who is intellgent and focused, who does not push but is there for you. Very highly rcommended. More
by Hope
Employees Worked With
Phil Sheridan
January 27, 2018
What is a warranty for????? I brought my 2013 legacy a year ago and I was told to buy an extended warranty, it was explained to me that everything would be covered through my wa I brought my 2013 legacy a year ago and I was told to buy an extended warranty, it was explained to me that everything would be covered through my warranty other then brakes, tires, and rims. I thought it sounded like a great deal so I decided to go ahead and purchase it. Since I have bought it I have had an issue with it starting when I made the appointment I told them I had a warranty and they said okay, then when I dropped it off for the appointment I was told that I would have to pay to get it looked at. Told them the gas door wasn't opening they said they fixed it the next time I had to get gas it still didn't work, they said they listened to my speakers to see if the speaker was blown but when I got in the car the radio was off. Then last night I got a flat tire because the valve steam cracked and was leaking, I called this morning and was told by kaitlyn that if it was a manufactures defect is was covered other wise not and it was out of pocket. I explained to her I had a spare on and she told me to make an appointment even after I told her i lived an hour away and I really couldn't wait to get it fixed. I told her the warranty was explained to me as anything was covered other then tires, brakes, and rims the only thing she had to say was she wished she could do something but never offered to help out a bit or to have me speak to some else. I told her this is my 5th Subaru and I have always loved them, but this is the first I brought with them and with a warranty, i also told her i feel like the warranty doesn't cover anything and that I will never do business with them again she said sorry wished she could do something and hung up. I work in customer service and this is not how you create lifelong customers, I regret purchasing my legacy from them. Last after I bought my car I brought it in for an oil change that took well over 2hours I had an appointment and all the said was sorry we got backed up and this was after I got my car back, I never had someone come over to me to give me an update while I was sitting there waiting thinking it was just a quick oil change. Bottom line I love Subarus and I will continue to buy Subarus but I will NEVER RETURN TO BURLINGTON SUBARU AGAIN TO PURCHASE A CAR!!! I have had better service at poulin auto and McMahon Chevy who looked at my car that day and got it back on the road in 10minutes, glad to see there are still good quality customer service dealerships out there that care about the customer and not the dollars. More
by Emily18882004
Employees Worked With
Kaitlyn Einhart
November 08, 2017
Love My Subaru! This is my 2nd Subaru and I’m so happy with my purchase! Phil was wonderful. He was knowledgeable and friendly- not too pushy. He went above and beyon This is my 2nd Subaru and I’m so happy with my purchase! Phil was wonderful. He was knowledgeable and friendly- not too pushy. He went above and beyond for us!! We definitely recommend him and would gladly work with him again. More
by Sam&Will
Employees Worked With
Phil Sheridan
November 01, 2017
Easy, fun, and got my dream car I've been working with the staff at Burlington Subaru since 2014 when I first leased my Crosstrek. Two months ago, we decided we needed a second car a I've been working with the staff at Burlington Subaru since 2014 when I first leased my Crosstrek. Two months ago, we decided we needed a second car and we had the pleasure of working with Jordan Lowe to get my boyfriend a great deal on a new Impreza lease. When my Crosstrek's lease was eligible to move up, I knew I wanted to work with Jordan again to get my Outback. Now, let me say: the Outback is actually my dream car. Seriously. So I really wanted to make sure I got what I was looking for, and be sure I stayed on budget. Jordan made it work! I got the perfect color, perfect trim level, perfect lease, and even got a good deal on some extended warranty coverage--and I didn't have to go a penny over my budget. I've been dreaming of a new Outback for about 8 years, so I'm beyond excited to finally have one. As long as I live in Vermont, I'll be working with Burlington Subaru. More
by B. Hopkins
Employees Worked With
Jordan Lowe
September 25, 2017
Would never buy another car there again. We stopped by Burlington Subaru to look at new cars. We have purchased two brand new from them in the past. We were looking for a 2018 and there happ We stopped by Burlington Subaru to look at new cars. We have purchased two brand new from them in the past. We were looking for a 2018 and there happened to be a 2017 there that would fit what we were looking for and the writing on the windshield wrote "2017 holdover Save Big". So we test drove, went back and started to talk numbers. They offered less off from the 2017 than I could get off on a 2018 from any vehicle manufacturer. Not only that they offered $3000 less than trade value on the 2015 Outback we have. So I said no thank you and the salesman went to get his very rude sales manager who instead of working a deal, literally came back with the same paper and said if you can't work with this you might as well leave. So of course we did, and explained on the way out that we will never purchase another vehicle from them again and before I could finish he said good, go home and have a nice day. My wife and I felt very uncomforable and very insulted by the way we were treated and will never buy another new car from them. They are selling cars in their lot of the same year as our 2015, with far fewer options in the $23,000 range and they offered us $15,000. All I was looking for was $18k which is less than trade value. They are price gouging people and I hope word gets out on them because there are other options to buy these cars. More
by Michael_00025
Employees Worked With
Dan Ryan, Pinhas Zajdman
