Burlington Subaru

Thank you to Service Department. Traveled from Boston to Burlington VT with worrisome lights flashing on the dashboard in my Subaru Outback. I had tried to go to Subaru dealer near Bo Traveled from Boston to Burlington VT with worrisome lights flashing on the dashboard in my Subaru Outback. I had tried to go to Subaru dealer near Boston but they were way too busy to fit me in. Dropped in to a busy service department at Burlington Subaru. Was greeted by a bunch of very welcoming people. I explained the situation and asked if they could figure out what was wrong with my car. They said "sure" we can help. Asked for my key, went to get the car and escorted me to the nice waiting area. Tim, a manager from service came back to say he had taken care of situation with the balancing of my tires. He also said he drove it around the lot to make sure that all was well with the car. Tim said "all set". I asked him how much I owed him. He said, it was not a big deal and there was no cost. Flabbergasted in every way by their genuine care and that they did not take an opportunity to charge me. Thank you so much Tim and others at Burlington Subaru. More

Unfriendly Not Knowledgable Staff I have leased Subaru’s for over 15 years (7 different leases). When I handed in my last Subaru I got a final bill for 817 dollars. I’ve spoken to 6 I have leased Subaru’s for over 15 years (7 different leases). When I handed in my last Subaru I got a final bill for 817 dollars. I’ve spoken to 6 different Chase Auto Finance Costumer Service Reps. One said it was damage (there was none). One said I handed it in early (I handed it in 40 days early and made all 36 payments on time). Finally someone said it was because it had winter tires on it. When I handed in my car I asked the sales associate about this and he said “ everything looKed great “. They don’t care unless you buy another car. This Subaru has the worst sales associates. If you want to buy a new Subaru go to Saint J Subaru. After this experience I will lease from other companies and never be a loyal Subaru Costumer again. More

SO rude Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (wh Called to try and ask a quick question about getting my window fixed. The woman told me that she can't help me if she isn't looking at the vehicle (when I was trying to ask what I thought was a simple question). When I tried to explain what the issue was she kept cutting me off and wouldn't let me finish a sentence. She then told me that she suggest I read the owner's manual and try to find a fix before calling them again. Definitely will NOT be going here for any more service (or vehicle purchase) moving forward. More

Good deal on a CPO Outback! Got a good deal on a loaded Outback, CPO. Many thanks to Chris Cassidy for handling the sale in a professional manner. This was not a high-pressure sa Got a good deal on a loaded Outback, CPO. Many thanks to Chris Cassidy for handling the sale in a professional manner. This was not a high-pressure sales experience. Chris thoughtfully answered the many questions I had for him. I also appreciated Chris' good communication over email and on the phone. Very responsive, very clear. We are happy with the car! More

Average experience at service center Had an appointment to get snow tires on, I went home with snow tires on. Waiting room had great popcorn and Costco muffins. 10/10 for the waiting area Had an appointment to get snow tires on, I went home with snow tires on. Waiting room had great popcorn and Costco muffins. 10/10 for the waiting area. Highly recommend. More