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Burlington Subaru
Burlington, VT
287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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287 Reviews of Burlington Subaru
February 28, 2017
Fantastic I just purchased not only my first new car in 12 years, but also my first Subaru. Without a doubt, Burlington Subaru gets a solid 5 stars for Phil Sh I just purchased not only my first new car in 12 years, but also my first Subaru. Without a doubt, Burlington Subaru gets a solid 5 stars for Phil Sheridan's professional and personable approach to sales. Phil went over every detail, including the Subaru checklist for buyers & what's really fun about owning a Subaru Outback. I was made to feel completely at ease with taking time to make a thoughtful decision. I highly recommend Burlington Subaru! More
by Alexa
Employees Worked With
Phil Sheridan, Konrad Koncewicz
January 26, 2017
Terrible service department I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terribl I had to bring my Subaru in to Burlington Subaru because of a few different recalls, including the airbag recall. I could not have had a more terrible experience. There were many reasons, but the most ridiculous was that I was put in charge of finding my own parts when the dealer could not locate them for a scheduled repair. I scheduled the recall appointment more than a month out, and when I brought the vehicle in they did have the part to complete the work. If they didn't have the part for a known recall appointment, why was I not notified? They insisted the part would not be in for 6 months, but that if I tried to get the part myself things would go faster. After nearly daily phone calls with different Subaru parts dealers I located my own part. I have never been responsible for getting my own parts for repairs by a mechanic or service department in my life. Ridiculous. In addition to all of this, the lack of communication, lack of respect for the customer, inability to finish the work in the timeline that they proposed (both times the car went in they kept the car for an extra day as the work did not get completed when they said it would), inappropriate service charges and lack of follow through were all sub par. In short, if you are considering Burlington Subaru for service, go elsewhere. A previous reviewer stated that the culture there seems "shady" and I agree. They are terrible. More
by Anton Kelsey
Employees Worked With
Bill Hunter, Ashley Lackard
November 21, 2016
New to Vermont and SO glad I went to Burlington Subaru As my first experience with buying from any car dealership I was so pleasantly surprised with how easy this was. I didn't feel pressured or manipulate As my first experience with buying from any car dealership I was so pleasantly surprised with how easy this was. I didn't feel pressured or manipulated at any point in time. Communication was clear and frequent. The whole process was very convenient and I got exactly what I wanted. Michael was especially helpful in finding what I wanted and talking me through the car buying process as I am new to Vermont and just getting settled! More
by kschwerin
Employees Worked With
Michael Dykstra
October 28, 2016
Definitely recommend Michael was incredibly helpful getting my car from the automotive shop, getting it appraised, and finding a good car within my budget with no pressure Michael was incredibly helpful getting my car from the automotive shop, getting it appraised, and finding a good car within my budget with no pressure to buy. More
by Rose18
Employees Worked With
Rich Trace, Michael Dykstra
October 26, 2016
Pleasant and easy Crystal made purchasing a Subaru pleasant and easy, she is proficient and knowledgeable which completed a first rate experience. I will be happy to r Crystal made purchasing a Subaru pleasant and easy, she is proficient and knowledgeable which completed a first rate experience. I will be happy to return for our next purchase. More
by jeks, jim
Employees Worked With
Crystal Careau, Konrad Koncewicz
October 12, 2016
Pleasant , easy ,rewarding . I recently traded my 2012 outback in for a 2017 outback and was very impressed with sales department , as i met with Crystal Careau she was very poli I recently traded my 2012 outback in for a 2017 outback and was very impressed with sales department , as i met with Crystal Careau she was very polite helpful from the start to the finish. As i had many similar features on my old outback i had upgraded to the limited model which had many options , Crystal was very on hands help with this as i was not familiar with them. lane departure ,auto braking,eye site system . I was so happy with Crystal no pressure very informative. Love my New Outback. Thank you so much Again . , More
by aimo louko
Employees Worked With
Crystal Careau
September 26, 2016
Bought two We moved here and needed a car. First was a new Forester and we lucked into getting Crystal to help us. Great person, low pressure, super knowledgea We moved here and needed a car. First was a new Forester and we lucked into getting Crystal to help us. Great person, low pressure, super knowledgeable of product variations between models and years. Went back to Crystal to look for an Outback - weighed new vs. CPO and went with a CPO. Again, no real pressure but she went to work to look for one for us and found it within a week (they hadn't even "prepped" it yet and she called. Good eye - we bought it. Thanks for the help Crystal and Burlington Subaru. More
by JB
Employees Worked With
Crystal Careau
September 14, 2016
My expirence Wanted to express how helpful Subaru was when leasing my first car! Could not have done it without Crystal Careau. Could not be happier with my new Wanted to express how helpful Subaru was when leasing my first car! Could not have done it without Crystal Careau. Could not be happier with my new car!! More
by Jj123
Employees Worked With
Crystal Careau
September 07, 2016
Very Pleasant Experience at Burlington Subaru I am a first time car buyer right out of college. I didn't know what I was doing but my salesperson Michael Dykstra was incredibly helpful and nice. H I am a first time car buyer right out of college. I didn't know what I was doing but my salesperson Michael Dykstra was incredibly helpful and nice. He helped explain everything very simply and kept me in the loop as to what was going on the entire time! I never felt taken advantage of for not having any experience buying a car before. I highly recommend this dealership and ask for Michael! More
by Catherine Mullin
Employees Worked With
Michael Dykstra
August 08, 2016
Great dealer for used Subaru Theresa Jean was a wonderful salesperson - helpful, sympathetic and willing to respond to our concerns. She was on our side! I would definitely go bac Theresa Jean was a wonderful salesperson - helpful, sympathetic and willing to respond to our concerns. She was on our side! I would definitely go back. More
by Red car
Employees Worked With
Theresa Jean
