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Burlington Subaru
Burlington, VT
287 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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287 Reviews of Burlington Subaru
August 07, 2016
Couldn't be happier! Our first visit was intended to be purely informative; instead, we left in the perfect car! This was largely due to Michael Dykstra who was very frien Our first visit was intended to be purely informative; instead, we left in the perfect car! This was largely due to Michael Dykstra who was very friendly, personable, and understanding of our budget and needs. Truly a pleasure to work with! More
by E Booker
Employees Worked With
Michael Dykstra
August 05, 2016
Could not even get a price. I viewed your inventory online and found a couple potential cars however you did not have a price rating on all of them. I filled out your "Get your I viewed your inventory online and found a couple potential cars however you did not have a price rating on all of them. I filled out your "Get your Eprice" on your website and asked very simply what is the current price of the particular vehicle, what does the body look like, and if there could be any potential issues with it. I was given none of those after asking three times through E-mails and was called another name. I wanted general questions answered before I spent an afternoon browsing other selections and got ignored. Very unprofessional on your part, would not recommend. More
by Disappointed
Employees Worked With
Phil Sheridan
August 05, 2016
Initially not great, but at the end it was amazing!! My initial experience with the Subaru dealership on Shelburne road was not great. I had filled out some information online and Crystal the internet sa My initial experience with the Subaru dealership on Shelburne road was not great. I had filled out some information online and Crystal the internet saleswoman had reached out I made an appointment with her. I have never bought a car from a dealership or gone through this process at all. I usually buy a used vehicle from another person from craigslist or friends. So this is experience was my first in a dealership with a car salesperson and it was very disappointing. Upon arrival to the dealership with my boyfriend crystal met us in a rush and the next hour seemed to go by awkwardly as she handed us keys to different vehicles to test drive, she didn't seem to have time to explain or chat with us, which at the time was fine as we were told she would be busy. Once other people she was dealing with had left and it was just us we had test drove 3 vehicles and were ready to get some information and ask some questions. We sat in Crystal's office and felt very awkward, as I explained above we did not know how this all worked, and our questions remained unanswered or answered in language that was foreign to us. It felt as though she was trying so hard to not be a pushy salesperson that she ended up telling us "I don't care if you like the employees or our cars they sell themselves, you should go look at other dealerships and if you want come back." That was it for us, we got up and left and I went over to heritage where I knew 15 sales people personally and had a line of people wanting to help me with purchasing a vehicle and ACTUALLY answering my questions. I was so close to purchasing a Rav4 (not the car I wanted) just because the salespeople over there felt like a family, and I had a bad taste in my mouth from Crystal. I was telling this story of what had happened with family and my brother mentioned that our mutual friend Collin's mom worked over at Subaru and before purchasing a car from heritage I should go see her. I did just that. Before even meeting Theresa she took the time out of her day for about a week asking me questions about my budget what car I wanted etc. When I finally met Theresa I already felt 200% better about being back in this dealership. She felt like family right away, she was so honest and dedicated to truly helping me get into the car I wanted with my budget. I bought the car of my dreams all with her help and I never would have been in this car without her. I am so happy I met Theresa and she is the only reason I decided to stick with the Subaru family. I will always come back to Theresa for future cars as will my family and friends because this story has been repeated many times since I purchased this car last weekend and it will continue to be heard. I am so satisfied with my experience of purchasing a car and getting to know Theresa! Thank you Theresa we need more saleswomen like you! Thank you for making me feel important and valued! Also, I love my new car every time I see it I smile a grin from ear to ear. More
by Sarah E Dattilio
Employees Worked With
Theresa Jean
August 05, 2016
Theresa is wonderful!!! Theresa took such great care of me! Everything went smooth, I felt like all of my needs in a new vehicle were focused on and my expectations were surp Theresa took such great care of me! Everything went smooth, I felt like all of my needs in a new vehicle were focused on and my expectations were surpassed. I felt secure and well informed driving off the lot with my new Subaru. Plus, she is so friendly and personanable! More
by Cwaters
Employees Worked With
Theresa Jean
August 05, 2016
Happiest car owner ever Thanks to Theresa Jean I am the happiest car owner ever! She helped me into a 2017 WRX and I don't think I have stopped smiling since she handed me th Thanks to Theresa Jean I am the happiest car owner ever! She helped me into a 2017 WRX and I don't think I have stopped smiling since she handed me the keys. Theresa was a pleasure to work with, she did eveything she could to get me the best deal, she made sure I knew everyone in the service department and checked in with me after my purchase. If you are looking for a new or used Subaru make sure you go to Burlington Subaru and ask for Theresa, she will make your car dreams come true! More
by crystal neskey
Employees Worked With
Theresa Jean
August 04, 2016
Beyond amazing Crystal C was our salesperson. When I say she jumped through hoops to get my financing approved, it isn't an understatement. She worked tirelessly to Crystal C was our salesperson. When I say she jumped through hoops to get my financing approved, it isn't an understatement. She worked tirelessly to help me purchase my new vehicle. Every email I sent her was answered promptly, every problem I had she found a solution to. She knew the answer to any question I had and she found me an amazing car! Subaru Burlington and Chrystal now have a loyal Subaru Customer for life! No other dealership can compare! More
by DNC113
Employees Worked With
Crystal Careau
August 03, 2016
Extremely pleasant and professional! Crystal Careau was a fantastic sales rep to work with. She is extremely professional, not at all pushy, and very knowledgable. We had a great experien Crystal Careau was a fantastic sales rep to work with. She is extremely professional, not at all pushy, and very knowledgable. We had a great experience, never felt rushed, and are really enjoying our new cross trek! Many thanks, we'll definitely be coming back! More
by Helen Lyons
Employees Worked With
Crystal Careau
July 27, 2016
painless experience! Crystal Careau made my experience of buying a car fun! She had complete knowledge of Subaru products and lead me in the right direction to choose whi Crystal Careau made my experience of buying a car fun! She had complete knowledge of Subaru products and lead me in the right direction to choose which car I should purchase. (forester or cross trek). Thank you again Crystal! More
by Kristene Daigle
Employees Worked With
Crystal Careau
July 26, 2016
Very poor sales rep I was in two minds whether to buy a subaru or a honda, but the second visit to this dealership cleared everything. Yes, we opted for the Honda! Becaus I was in two minds whether to buy a subaru or a honda, but the second visit to this dealership cleared everything. Yes, we opted for the Honda! Because the sales rep never seemed interested in selling the car, it was more like we wanted to buy the car from them but they werent interested in selling the same. Sales rep never tried to find a middle ground or even tried to talk us into committing to buy the car. Extremely dissatisfied! More
by Shreeya Gangwal
Employees Worked With
Don't want to give the name.
July 12, 2016
Amazing! Crystal is hands down the BEST car salesperson I have ever encountered. She makes you feel comfortable and doesn't push you into anything you're not i Crystal is hands down the BEST car salesperson I have ever encountered. She makes you feel comfortable and doesn't push you into anything you're not interested in. She has a really good sense for knowing when people truly love a car. Thank you Crystal! More
by Amiller802
Employees Worked With
Crystal Careau
